Ramakant Gawande

160 Seguidores

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ThoughtWorker, Design Thinker, Service Designer, Scrum Master, believer of a holistic approach using JTBD, SD, Agile & Lean thinking for successful products & services. Since 2002, I have been leading the product strategy and designing user experiences for both consumer-facing and enterprise applications. Everything from startup to 500 fortune companies, I have been creating the digital products experience by considering the needs of the end-customer, the business and technology. While working as UX designer, I realized that no matter how well you design a single channel, without holistic design approach you will fail to deliver seamless experience from the customer perspective. I beli...

customer journey agile ux startup lean ux service design strategy storytelling blueprint empathy experience map customer acquisition service design network persona target customer segment customer retention service product cx customer experience user experience service design thinking value proposition design business model generation cloud analytics big data internet of things sdn lean mvp interaction design lean startup ux ucd

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