Personal Information
Organización/Lugar de trabajo
Pune Area, India India
Ocupación
Service Designer & UX
Sector
Technology / Software / Internet
Sitio web
www.globant.com
Acerca de
ThoughtWorker, Design Thinker, Service Designer, Scrum Master, believer of a holistic approach using JTBD, SD, Agile & Lean thinking for successful products & services.
Since 2002, I have been leading the product strategy and designing user experiences for both consumer-facing and enterprise applications. Everything from startup to 500 fortune companies, I have been creating the digital products experience by considering the needs of the end-customer, the business and technology.
While working as UX designer, I realized that no matter how well you design a single channel, without holistic design approach you will fail to deliver seamless experience from the customer perspective.
I beli...
Etiquetas
customer journey
agile ux
startup
lean ux
service design
strategy
storytelling
blueprint
empathy
experience map
customer acquisition
service design network
persona
target customer segment
customer retention
service
product
cx
customer experience
user experience
service design thinking
value proposition design
business model generation
cloud
analytics
big data
internet of things
sdn
lean
mvp
interaction design
lean startup
ux
ucd
Ver más
- Presentaciones
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