Jan-Erik Baars

Cologne Area, Germany Germany

Developing design leadership

Design

Currently I head the BA in Design Management at the University of Applied Science (HSLU) in Lucerne, Switzerland, where I also lead a further education program in design management and participate in design management related research activities. Furthermore I am a consultant, supporting organizations to improve effective use of design. Together with the HSLU, I developed the Customer Centricity Score (CCScore), a method to measure customer centricity in organizations. More information on www.janerikbaars.com