Ian Finn FCIM, M IDM

Woking, United Kingdom United Kingdom

Digital Strategist/ Product Owner: Digital Product/ Proposition | Transformation | Omnichannel & CX | SDLC | Agile

Technology / Software / Internet

In meetings, I’m often heard asking, ‘so, how do we create a truly outstanding digital experience for our customers?’ Digital customer experience counts. Especially given today's supremely well-informed users, multiple connected devices and consumers expecting brands to ‘just get it right’ for them. No matter what the channel. As Seth Godin observed, ‘In a busy marketplace, not standing out is the same as being invisible’. Blend in at your peril. I have designed and delivered leading-edge, customer-centred digital products, services and experiences that have helped leading brands stand out in today’s uber-competitive business climate. Outcomes which have helped propel lead