Chantel Botha
188
Seguidores
Personal Information
Organización/Lugar de trabajo
Cape Town Area, South Africa South Africa
Ocupación
Experience Designer | Facilitator | Coach | Speaker | Author | Certified Customer Experience Professional
Sector
Advertising / Marketing / PR
Sitio web
www.brandlove.co.za
Acerca de
Chantel Botha is a brand and business innovator who obsesses over how customers connect with brands. She finds meaning in designing engaging customer experiences that creates value for brands and their patrons.
Chantel guides brands on how to design their distinctive tone and emotions they want to evoke in spoken, written and digital communication. She helps both corporations and people find their purpose. She loves solving lots of small problems that make a big difference.
Etiquetas
customer experience
customer experience design
customer service
cxp
customer journey map
employee engagement
cem
marketing
employee experience
coaching
employee
crm
culture
branding
innovation
trends
customer relationship management
voice of the customer
happiness
engagement
brand design
skills
communication
psychology
hr
social
cxday
custexp
employee journey map
client centricity
cx strategy
strategy
employee joyrney map
insights
measurement
business design
design thinking
leadership
chief customer officer
cco
customer understanding
customer eco-system
organisational
happy
motivate
matters
transformation
change
inspire
cultural
wellness
laughter yoga
yoga
laughter
relationships
interaction
check-sheet
family
contract
brand
employees
staff improvement
develeopment
business
transactional
analysis
eric berne
tools
solving
environment
thinking
listening
problem
neuroscience
brain
recruiting
recruitment
platform
media
brandlove
banking
design
relationship counselling
social media
dissapointment
delight
Ver más
- Presentaciones
- Documentos
- Infografías
Customer Journey Mapping and CX Research
Marc Stickdorn
•
Hace 8 años
Transforming Customer Experience: From Moments to Journeys
McKinsey on Marketing & Sales
•
Hace 10 años
5 Things I Wish I Knew – A Service Design Journey
Jamin Hegeman
•
Hace 10 años
The Brand Gap
Sj -
•
Hace 14 años
Culture mapping: Space and place
Dave Gray
•
Hace 10 años
Nuremberg Service Design Drinks #1
Marc Stickdorn
•
Hace 8 años
Lego Serious Play Introduction
martinsandberg
•
Hace 11 años
This Is Service Design – UX Week 2011
Jamin Hegeman
•
Hace 12 años
The Ten Commandments Of User Experience
Nick Finck
•
Hace 14 años
Lego® Serious Play® in a Nutshell - by StrategicPlay®
StrategicPlay®
•
Hace 8 años
The Art of Storytelling
esprezo
•
Hace 9 años
When service design meets the connected company
Dave Gray
•
Hace 10 años
Hyper Island Open Masterclass
John V Willshire
•
Hace 10 años
10 things we've learnt (that we wish we'd known back then)
The Happy Startup School
•
Hace 9 años
Customer experience architecture
Livework Studio
•
Hace 8 años
Visual Design Thinking Workshop
Alli McKee
•
Hace 8 años
The Art of Storytelling
SheSaysSG
•
Hace 9 años
#illustraTED 2013 | Duarte, Inc.
Duarte, Inc.
•
Hace 11 años
Smart Customers, Stupid Companies: The New World of Customer Experience | MCorp Consulting
Michael Hinshaw, CEO McorpCX
•
Hace 12 años
How to Build a Customer Experience Framework
Centerline Digital
•
Hace 9 años