Personal Information
Organización/Lugar de trabajo
Mumbai Area, India, Maharashtra India
Ocupación
CUSTOMER EXPERIENCE STRATEGY & EXECUTION, SERVICE DESIGN
Sector
Advertising / Marketing / PR
Acerca de
With more than 20 years experience in Advertising, One to One marketing & Loyalty Programs, I am currently a independent consultant advising organisations on Transforming Customer Relationships through a structured approach. I develop brand focused customer experience strategies, map touchpoints & service gaps and guide organisations in achieving better profitability through Advocacy and Customer Delight.
Specialties: CRM, Customer Experience Management, Customer Touchpoint Mapping & Brand Strategies, Engagement & Referral Programs and Churn Management.
As a special interest, I teach in the Mumbai University PG MMS program (Santa Cruz- Kalina Campus) as a visiting faculty.
You can cont...
- Presentaciones
- Documentos
- Infografías
Culture
Reed Hastings
•
Hace 14 años
Filling passport application form online
passportindia
•
Hace 10 años
15 Tips for Compelling Company Updates on LinkedIn
LinkedIn
•
Hace 10 años
Why Content Marketing Fails
Rand Fishkin
•
Hace 10 años
Be A Great Product Leader (Amplify, Oct 2019)
Adam Nash
•
Hace 4 años
Trillion Dollar Coach Book (Bill Campbell)
Eric Schmidt
•
Hace 5 años
Culture Code: Creating A Lovable Company
HubSpot
•
Hace 11 años
What Would Steve Do? 10 Lessons from the World's Most Captivating Presenters
HubSpot
•
Hace 11 años
10 facts about jobs in the future
Pew Research Center's Internet & American Life Project
•
Hace 6 años
Crap. The Content Marketing Deluge.
Velocity Partners
•
Hace 11 años
You Suck At PowerPoint! by @jessedee
Jesse Desjardins - @jessedee
•
Hace 13 años
Design Your Career 2018
Slides That Rock
•
Hace 11 años
Digital in 2016
We Are Social Singapore
•
Hace 8 años
The Search for Meaning in B2B Marketing
Velocity Partners
•
Hace 10 años
25 Things You Missed at SXSW 2015 by Gapingvoid
Gapingvoid Culture Design Group
•
Hace 9 años
Work Rules!
Laszlo Bock
•
Hace 9 años
Sequoia Capital Pitch Deck Template
Malcolm Lewis
•
Hace 9 años
Meet Generation Z: Forget Everything You Learned About Millennials
sparks & honey
•
Hace 9 años
How to Become a Thought Leader in Your Niche
Leslie Samuel
•
Hace 7 años