Sam Klaidman

Greater Boston Area United States

Capital equipment service ~ Creating customer value ~ Improving customer experiences ~ Accelerating growth

Apparel / Fashion

At Middlesex Consulting, we partner with Capital Equipment services teams to: ❉ Help the services teams of manufacturing and distribution companies create customer value. ❉ Develop ongoing revenue and profit streams by identifying, pricing and commercializing value-added solutions. ❉ Assist companies define and implement warranty policies, perform Go-to-Market assessments for new services and products ❉ Aid companies planning to migrate from being Product centric towards becoming Customer centric ❉ Perform Service Operations assessments which provide actionable insights for improving financial returns and increasing customer satisfaction and loyalty. Specialties: ❉ Customer value ...