Andreas H. Bock

196 Seguidores

8 SlideShares 196 Seguidores 260 Siguiendos

kundenservice customer service social media social web dialog tools collaboration co-creation formate marketing shitstorm service service design kundendialog medientage fedex british airways social media excellence communications telekom_hilft cases pr workshop customer journey facebook reviews newsletter ratings youtube google+ dialogmarketing werte vernetzung big data verantwortung datenschutz daten community #nextcc crowscomplaining internet customer service; kundenservice; customer experien einfachheit service blueprint design thinking book infographics infografik buch oreilly volkswagen andreashbock autouni referat vortrag

Presentaciones
Documentos
Infografías

Más reciente Más populares

Andreas H. Bock

25 Disruptive Technology Trends 2015 - 2016

What If PR Stood for People and Relationships By Brian Solis

How to kickstart your co-creation platform - 20 examples by @boardofinno

Social Media Is Dead: Long Live Common Sense.

Social CRM: The New Rules of Relationship Management

Service Blueprinting / Service Design Drinks Berlin

Nature of Social Software and how it transforms the business

Why Social Media Projects Fail?! – A European Perspective

2013 Tech Trends

Would the real Mary Poppins please stand up?

Epic Content Marketing Australia with Marketo and Joe Pulizzi

The Secrets to Building a Dominant Media Property - Confab MN Central 2014

Capgemini Consulting Digital Transformation Review No. 5

10 Goldene Regeln für den gelungenen Facebook-Auftritt @ AllFacebook Marketing Conference

Telekom Hilft (Social Media Excellence 12)

B2B Online-Monitor 2014 - Kings of Content

Trends im Social Commerce (Social Shopping am Beispiel von H&M)

Keys to Community Readiness and Growth Report

Open State @ "Ouisharefest" Paris

Claus Pias: A Media Archaeology of Computer Games