Andreas H. Bock

kundenservice customer service social media social web dialog tools collaboration co-creation formate marketing shitstorm service service design kundendialog medientage fedex british airways social media excellence communications telekom_hilft cases pr workshop customer journey facebook reviews newsletter ratings youtube google+ dialogmarketing werte vernetzung big data verantwortung datenschutz daten community #nextcc crowscomplaining internet customer service; kundenservice; customer experien einfachheit service blueprint design thinking book infographics infografik buch oreilly volkswagen andreashbock autouni referat vortrag