Rob Akershoek

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Area of expertise: IT Service Management (ITIL, ISO 20000), DevOps, Continuous DeliveIT4IT and Enterprise Architecture (TOGAF). Specialties: IT4IT, IT Service Management, IT Governance, IT Asset Management, Software Asset Management, Business Service Management (BSM), Business Intelligence for IT (e.g. performance metrics / KPIs for IT services), Agile software development and IT financial management, Continuous Delivery, DevOps, Lean IT, Continuous Improvement. Defining an end-to-end IT management architecture also referred to as IT4IT covering IT processes, IT management tools, IT data models and IT organization.

it4it itil devops it service management continuous delivery rob akershoek itsm cmdb cicd pipeline value stream management test automation lean portfolio management itil 4 siam digital transformation release and deployment service catalog brmbok bizbok enterprise architecture togaf scrum agile delivery observability aiops gitops safe itil4 sre tool landscape tool chain cobit 2019 cobit service value chain cloud computing cloud management blockchain digital enterprise it management it-beheer application portfolio management ppm project portfolio management service portfolio build automation request fulfillment service monitoring it value stream service broker open group it value chain chargeback project portfolio applicatieportfolio it-kosten it-administratie continuous integration continuous build lean it opengroup erp4it

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