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WHEN AN EMPLOYEE NEEDS AN ATTITUDE 
ADJUSTMENT 
LEARN MORE ABOUT 
Bruce Tulgan’s The 27 Challenges Managers Face 
www.wiley.com/buy/9781118725597 
Describe the specific words, 
format, and gesture of the 
negative behavior. 
“You fold your arms, roll your eyes, 
Connect the negative behavior and say ‘No.’” 
with tangible work outcomes. 
“This makes other people, 
including me, reluctant to 
approach you even when they 
need something from you.” Make reference to the performance 
requirement or best practice from 
which the negative behavior deviates. 
“We all need to be available and welcoming 
to each other in order to keep each other 
informed, cooperate with each other, and 
meet each other’s business needs.” 
Define the replacement behavior 
that you will use as a specific 
performance expectation. 
Use this to measure the individual’s 
improvement. Discuss replacement 
behavior and decide on one. 
Continue to follow up in 
your ongoing one-on-ones. 
Pay attention. Monitor, measure, 
and document as best 
you can. Reward success. 
Do not accept failure. 
1 
2 
3 
4 
5 
ZERO IN ON NEGATIVE BEHAVIORS, ONE AT A TIME…

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  • 1. WHEN AN EMPLOYEE NEEDS AN ATTITUDE ADJUSTMENT LEARN MORE ABOUT Bruce Tulgan’s The 27 Challenges Managers Face www.wiley.com/buy/9781118725597 Describe the specific words, format, and gesture of the negative behavior. “You fold your arms, roll your eyes, Connect the negative behavior and say ‘No.’” with tangible work outcomes. “This makes other people, including me, reluctant to approach you even when they need something from you.” Make reference to the performance requirement or best practice from which the negative behavior deviates. “We all need to be available and welcoming to each other in order to keep each other informed, cooperate with each other, and meet each other’s business needs.” Define the replacement behavior that you will use as a specific performance expectation. Use this to measure the individual’s improvement. Discuss replacement behavior and decide on one. Continue to follow up in your ongoing one-on-ones. Pay attention. Monitor, measure, and document as best you can. Reward success. Do not accept failure. 1 2 3 4 5 ZERO IN ON NEGATIVE BEHAVIORS, ONE AT A TIME…