Ulrik Gotsche

Sydney, Australia Australia

Customer Driven Innovation and Experience - CX Strategist at M&C Saatchi

Design

Experience across the entire Customer Experience design lifecycle with a focus on innovation and creative technology to create products/services that resonate with customers, enable competitive advantage and drive more value per customer. FACILIATION: - Managing and designing collaborative processes to ensure results including; Feedback processes with high level stakeholders, ideation session across disciplines and organisations, change management processes. CUSTOMER EXPERIENCE STRATEGY: - Adept practitioner of the jobs-to-be-done framework to drive outcome-driven innovation across product, service and marketing development. - Expertise in managing and communicating customer research to...