WorkCustomer Driven Innovation and Experience - CX Strategist at M&C Saatchi
About Experience across the entire Customer Experience design lifecycle with a focus on innovation and creative technology to create products/services that resonate with customers, enable competitive advantage and drive more value per customer.
- Managing and designing collaborative processes to ensure results including; Feedback processes with high level stakeholders, ideation session across disciplines and organisations, change management processes.
CUSTOMER EXPERIENCE STRATEGY:
- Adept practitioner of the jobs-to-be-done framework to drive outcome-driven innovation across product, service and marketing development.
- Expertise in managing and communicating customer research to...