Skills values

Skills and Values
Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/
Keynote address delivered at MGACH&RC, Wardha on
the occasion of PG Induction, on 23-04-2014

Introduction
• Ayurveda is a health science of people - it includes –
– Prevention [determinations of do /don’t for an
individual]
– Therapeutics [evidence based treatments /
procedures]
– Economics [value added self made, reliable
medicines]
– Emotions [psychological interventions / interactions]
– Ergonomics [studying the relation between patients
and their environments]
• It is practiced by professionals.
• Are you a professional?
Skills and Values

The following short quiz consists of 4 questions and
tells whether you are qualified to be a "professional".
The questions are not that difficult,
so don’t cheat by looking ahead!.
Skills and Values

Question Number 1
How do you put a
giraffe into a
refrigerator?
Skills and Values

The correct answer is:
Open the refrigerator,
put in the giraffe and
close the door.
This question tests
whether you tend to
do simple things in an
overly complicated
way.
Skills and Values

Question Number 2
How do you put an elephant
into a refrigerator?
Skills and Values

Wrong Answer: Open the
refrigerator, put in the
elephant and close the
refrigerator.
Correct Answer:
Open the refrigerator, take out
the giraffe, put in the elephant
and close the door.
This tests your ability to think
through the repercussions of
your actions.
Skills and Values

Question Number 3
The Lion King is
hosting an animal
conference. All the
animals attend
except one. Which
animal does not
attend?
Skills and Values

Correct Answer:
The Elephant.
The Elephant is in the
refrigerator.
Remember?
This tests your memory.
Skills and Values

OK, even if you did not answer the
first three questions correctly,
you still have one more
chance to show your abilities.
Skills and Values

Question Number 4
There is a river you must cross. But crocodiles inhabit it.
How do you manage it?
Skills and Values

Correct Answer: You swim across.
Why?
All the Crocodiles are attending the Animal
Conference.
This tests whether you learn quickly from your
mistakes.
Skills and Values

According to Andersen Consulting Worldwide,
around 90% of the professionals they tested got
all questions wrong.
But many preschoolers got several correct
answers.
Anderson Consulting says this conclusively
disproves the theory that most professionals have
the brains of a four year old.
Skills and Values

Professional is –
• A person engaged in one of the
learned professions (Ayurveda?)
• Engaged in a profession or engaging in
as a profession or means of livelihood
(Practicing Allopathic)
• Characteristic of or befitting a learned
profession (Ayurveda?) or one engaged
in a profession (Practicing Allopath)
Skills and Values

What to learn? How to learn?
To be a professional -
• What to learn?
– Soft skills for successful career along with “Hard Skill”
• What is it?
– Soft skill is the ability required and expected from
persons for performing a suitable job, its maintenance
and promotion
• How to learn?
– Learning soft skills is empathetically in sympathetic way,
• means with feeling at personal level
Skills and Values

Developing Soft Skills
• Many tools, techniques, and courses in Medical
management emphasize “hard” skills-
– and it is important to learn them
• It is also crucial to develop “soft” skills to be
effective, such as
– following the ABSees of communicating
– building rapport
– listening empathically
– team building,
– motivating, etc.
Skills and Values

In case of Medical skills -
• A physician should develop –
– Interviewing Skill
– Counseling Skills
– Clinical Skill
– Respect
– Genuineness
– Empathy
– Communication
– Ethics and the Law
Skills and Values

Building Strengths and Skills
• The model is –
– Engagement - Employment of performers or performing
groups that lasts for a limited period of time for a task
– Solution focused
• Problem-solving attempts;
• experience with previous helpers
– Motivational
• Questions to elicit self-motivational statements
– Goal setting
• Miracle question; scaling questions
– Taking action
• Application of exceptions; teaching strategies and skills
– implementation of plan
– Termination
• Termination questions
Skills and Values

RACI format
• R = Responsibility, only one RR per task
• A = Accountability
• C = Consultation
• I = Informed
Skills and Values

Sample Probability/Impact Matrix
Skills and Values

Organizational Culture
• Organizational culture is a set of shared
assumptions, values, and behaviors
that characterize the functioning of an
organization
• Many experts believe the underlying
causes of many institutional problems are
not the structure or staff, but the culture
Skills and Values

Ten Characteristics of Organizational Culture
• Member identity*
• Group emphasis*
• People focus
• Unit integration*
• Control
• Risk tolerance*
• Reward criteria*
• Conflict tolerance*
• Means-ends
orientation
• Open-systems
focus*
*Project work is most successful in an organizational culture
where these items are strong/high and other items are balanced.
Skills and Values

ABSees of Communicating*
• Aim for a specific result or series of
outcomes from your communications
• Be positive
• See, hear, and feel sensory data
• Dovetail (intact) desires
• Entertain long- and short-term
objectives
*Laborde, Genie, Influencing with Integrity, Syntony Publishing, 1987
Skills and Values

Verbal Communication
• Communication skills are corner stone of soft skill
• The ability to speak fluently using the right word in
the right order in right place is an good
communication
• Message using appropriate vocabulary and syntax
form effective communication
• Proper use of –
• Body language
• Non verbal language
• Emotions & Expressions
Skills and Values

Written Communication
• Written communication Skill as important as Verbal
• Good visual presentation using graphics, color,
balanced design layout- adds so much to
written communication
Writing evaluates a person’s proficiency
indications, spelling grammar etc…
 Errors committed while writing circulars, reports
& agenda considerably spoil the image of the
writer
Skills and Values

Building Rapport
• When rapport is not present,
– it becomes top priority in communication
• A process called mirroring or pacing
works well to gain rapport
– Mirroring means getting into rhythm with the
person on as many levels as possible
• Many professional people use –
– mirroring, then stroking, then go for the task
Skills and Values

• Rapport is "relation characterized by harmony,
conformity, accord, or affinity."
• Why Build Rapport?
– Create a positive connection
– Build good relationships
– Get support for your ideas and proposals
• How to Build Rapport
– Find Common Ground
– Focus on Your Appearance
– Be Empathic
– Use Mirroring
– Don't Forget About the Basics – wishing, Smiling,
Asking open-ended questions, Facing the other
person instead of deviating, etc.
Skills and Values

Listening Empathically
• Empathic listening means listening with
the intent to understand
• “Seek first to understand, then to be
understood,”
• You can learn to put yourself in another’s
shoes and focus on understanding them
before trying to get them to understand
you
Skills and Values

Team Building,
Motivating,
Negotiating, etc
• Many soft skills take time and practice to
develop, but most people are capable of
improving them
• Role playing is a good technique before
testing new skills in a real-world setting
• Working with a mentor/expert also helps
build these skills
Skills and Values

Strategies to Assess / Engage Skills
• Orient toward change – to be successful
• Coping questions – resources & situation
• Normalizing – concerns
• Reframing - positive elements
• Orienting toward goals – alternative for success
• Meeting requirements – what you need
• Relationship – building team
• Self motivational statements –
– “What do you think will happen if you don’t make it?”
– “What are the reasons you see for making it?”
Skills and Values

Regulate your attitude towards -
• Impatience
• Depression
• Anger problems
• Shyness
• Argumentation
• Rigidness
• Hyperactive
• Immature statements
• Resisting / opposing an authority
Skills and Values

Importance of soft skill
 To handle interpersonal
relations
 To take appropriate decisions
 To communicate effectively
 To have good impression and
impact to gain professional
development
Skills and Values

Values
• Once you are with skills (Hard & Soft) –
• You are at values to think!
• The value is – Evaluating or estimating
the nature, quality, ability, extent, or
significance of an individual
• Values are - Beliefs of a person or
social group in which they have an
emotional investment (either for or
against something)
Skills and Values

Types of values we come across -
• Probity - Probity means being honest and
trustworthy, and acting with integrity.
• Moral values
• Social values
• Medical ethics
• Professional values
Skills and Values

Professional values
• Knowledge and skill are the foundations of
professionalism, but other qualities are:
– Advocacy = Active support of an idea
– Commitment = sincere and steadfast fixity of purpose
– Communication = conveying information
– Courtesy = respectful or considerate act
– Integrity = undivided or unbroken completeness
– Judgment = opinion formed by judging something
– knowing one’s limits = principle that limits the extent of
something
– Probity = being honest and trustworthy, and acting with integrity
– Responsibility = social force that binds you to the
courses of action
– Trustworthiness = deserving trust and confidence
– teamwork and leadership
Skills and Values

10 Commandments *
• Accountability –
– responsibility,
– group work
– looking for solutions rather than placing blame
• Integrity –
– honesty,
– wisely using resources,
– being respectful of policies
• Responsibility –
– completing assignments,
– using computers / mobiles in an authorized manner
Skills and Values
* Adapted from: Professional Conduct Rubric, Nova Scotia Community College – School of Health and
Human Services, 2008. Originators: Lynn Morris Jamieson and Kelly Kennedy-Pippy

Skills and Values
10 Commandments
• Respect –
– treating peers, guests,
– instructors and staff with the appropriate level of respect whether
in person, in writing or in electronic communications
• Professional Behaviour –
– using language and terminology appropriate for learning
Environments,
– presenting a positive image
• Professional Attitude –
– communicating in a sincere manner,
– maintaining composure under professional or personal
pressures

Skills and Values
10 Commandments
• Adaptability –
– adapting to changes in schedule and procedures,
– receptive to new ideas
• Confidentiality –
– not discussing items a person shared confidentially,
– not gossiping, in person or on social networking sites
• Continuous Learning –
– seeking out learning opportunities,
– seeking clarification/asking relevant questions,
– contributing to class/online discussions,
– seeking new methods of learning tasks

Skills and Values
10 Commandments
• Teamwork –
– listening to the views of others,
– giving and receiving feedback,
– being committed to tasks,
– contributing ideas to projects,
– communicating with team members,
– completing assigned team tasks on time

Skills and Values
Can you
Read
this?

Skills and Values
Conclusion
• The professionalism in Medicine is difficult
job, where we have to meet – Patient
needs, Drug demand at situation and even
our benefits without disturbing the Values
and ethics
• It do require Hard skills and Soft skills
• It is with learning and adopting to lead
• 10 commandments of professionalism
are helpful for justification of the
situation

Skills and Values
Nothing
is

Skills and Values

Skills values

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