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Overview of Hospitality Industry
The dictionary meaning of hospitality is
KINDNESS IN WELCOMING GUESTS OR
STRANGERS. Hospitality is the
relationship between guest and host, or
the act or practice of being hospitable.
Specifically, this includes the reception
and entertainment of guests, visitors, or
strangers, resorts, membership clubs,
conventions, attractions, special events,
and other services for travelers and
tourists.
Source : Wikipedia
HOSPITALITY MANAGEMENT
As a field of work
As a field of work
hospitality
management refers to
the management of
hotels, restaurants,
resorts and any other
institutions that are
involved in the
hospitality industry
As a field of study
As a field of study,
hospitality
management refers to
the study of the
hospitality industry
and its management
needs. It also relates
to the people who opt
hospitality sector as a
career and pursue
their studies in the
same.
Facets of Hospitality Industry
©Chartered Technofunctional Institutewww.technofunc.com
Tourism 
Management
Hotel 
management
Event 
Management
Convention 
Management
Resort 
Management
Hospitality
Management
Classification of Hotels
©Chartered Technofunctional Institutewww.technofunc.com
Hotels
Based on Service levels Based on Theme
Based on  Target Market
Budget Suite
Luxury
Boutique Ecotel
Heritage
Commercial Resort Convention
Departments In Hospitality Industry
©Chartered Technofunctional Institutewww.technofunc.com
Housekeeping  Front Desk
Food/ 
Beverage
Engineering Health/sports
Safety/ 
security
Importance of Hospitality Management
Why is hospitality important?
 It directly affects customer satisfaction
 Creates Quality Employment
 Helps in improving Country’s Image
 Captures Tourists and Business Markets
 Acts as a major engine of Economic Growth
©Chartered Technofunctional Institutewww.technofunc.com
Importance of Hospitality Industry
TECHNOFUNC
©Chartered Technofunctional Institutewww.technofunc.com
Thank you for watching/downloading
our training material. Users are free
to download the material for their
personal use only. Commercial use is
strictly prohibited without prior
permission from the Chartered
Technofunctional Institute.
If you need copies of this material
for corporate training or commercial
use please contact
info@technofunc.com for further
details
Creating the world’s best techno-functional talent
TECHNOFUNC

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Hospitality Industry Overview

  • 1. Overview of Hospitality Industry The dictionary meaning of hospitality is KINDNESS IN WELCOMING GUESTS OR STRANGERS. Hospitality is the relationship between guest and host, or the act or practice of being hospitable. Specifically, this includes the reception and entertainment of guests, visitors, or strangers, resorts, membership clubs, conventions, attractions, special events, and other services for travelers and tourists. Source : Wikipedia
  • 2. HOSPITALITY MANAGEMENT As a field of work As a field of work hospitality management refers to the management of hotels, restaurants, resorts and any other institutions that are involved in the hospitality industry As a field of study As a field of study, hospitality management refers to the study of the hospitality industry and its management needs. It also relates to the people who opt hospitality sector as a career and pursue their studies in the same.
  • 3. Facets of Hospitality Industry ©Chartered Technofunctional Institutewww.technofunc.com Tourism  Management Hotel  management Event  Management Convention  Management Resort  Management Hospitality Management
  • 4. Classification of Hotels ©Chartered Technofunctional Institutewww.technofunc.com Hotels Based on Service levels Based on Theme Based on  Target Market Budget Suite Luxury Boutique Ecotel Heritage Commercial Resort Convention
  • 5. Departments In Hospitality Industry ©Chartered Technofunctional Institutewww.technofunc.com Housekeeping  Front Desk Food/  Beverage Engineering Health/sports Safety/  security
  • 6. Importance of Hospitality Management Why is hospitality important?  It directly affects customer satisfaction  Creates Quality Employment  Helps in improving Country’s Image  Captures Tourists and Business Markets  Acts as a major engine of Economic Growth ©Chartered Technofunctional Institutewww.technofunc.com Importance of Hospitality Industry
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