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Grabbing Lightning: Building a Capability
     for Breakthrough Innovation

       Gina Colarelli O’Connor (oconng@rpi.edu)
           Andrew Corbett (corbea@rpi.edu)
       Ron Pierantozzi (ron@cameronusa.com)

         Radical Innovation Research Program
Defining Innovation Along a Continuum

               Lower Uncertainty                                  Higher Uncertainty
   Type of        Incremental      [------------------------]
                                                                     Platform and
 Innovation                                                      Breakthrough/Radical

  Strategic    New Products to     [------------------------]
                                                                 New Business Models
   Drivers     Extend Existing                                      and Advanced
                  Business                                      Technologies for Growth
                                                                     and Renewal

Opportunity    Customer Driven     [------------------------]
                                                                Vision/Possibilities Tied
 Selection      and Analytical                                     to Strategic Intent
                    Tools

Market Focus     Existing Base     [------------------------]
                                                                   New Customers,
                                                                   Applications and
                                                                 Unknown Areas to be
                                                                     Discovered

  Process       Stage Gate and     [------------------------]
                                                                   Discovery Driven
                  Concurrent                                    Processes and Learning
Comprehensive Framework for Managing Radical Innovation



     Technical              Resource                Market              Organization
    Uncertainty            Uncertainty            Uncertainty           Uncertainty


Challenge 1:
Capturing
Breakthroughs Challenge 2:
              Living with
              Chaos        Challenge 3:
                           Market
                           Learning     Challenge 4:
                                        Business
                                        Model        Challenge 5:
                                                     Resource
                                                     Acquisition Challenge 6:
                                                                  Transition    Challenge 7:
                                                                  Mgt.          Individual
                                                                                Initiative
Early vs. Mature RI Capacity: Our Point of Departure

                      Early                                            Mature
Executives act as provocateurs, patrons, and       The firm’s leadership sets expectations,
champions to compensate for lack of supportive     develops RI culture, establishes facilitating
culture.                                           organizational mechanisms (hubs) and develops
                                                   goals & reward systems.
Mavericks try to catch the attention of patrons.   RI idea hunters seek opportunities. Hubs
There is a lack of infrastructure and systematic   establish effective evaluation boards. Non-
approach.                                          traditional marketing & business creation
                                                   personnel work with RI technical teams to
                                                   develop business models. There is a learning
                                                   orientation to project management

Acquisition of resources is ad hoc. Project        Individual managers with authority to provide
teams often expect a budget allocation for         seed funding and internal VC organizations
funding.                                           provide multiple sources of capital for RI. The
                                                   firm adopts a portfolio approach to funding RI
                                                   projects.
Completion of RI tasks, project staffing and       RI hubs work with HR to develop a strategy for
champions rely on individual initiative.           identifying, selecting, rewarding and retaining RI
                                                   champions, experts and team members.
Communication difficulty makes transition          Transition team established with funding and
difficult, often flounders and relies heavily on   senior mgmt support continues development
intervention of senior management.                 until uncertainty reduced for successful
                                                   transition.
Not just one competency….but 3

              Oversee Transitions/Interfaces


      Discovery              Incubation              Acceleration
                             Evolving the               Ramping
        Creation,
                              opportunity into           up the
       recognition,
                                                        business to
       elaboration,          a business
                                                       stand on its
       articulation          proposition                   own
    of opportunities.
 Conceptualization       Experimentation         Commercialization

•Basic Research         •Technical               •Focus
•Internal Hunting       •Market Learning         •Respond
•External Hunting       •Market Creation         •Invest
/License/Purchase
                        •Strategic domains
/Invest
DIA isn’t Linear

    Three RI Competencies




            Incubation




Discovery                Acceleration
The Discovery Competency

                  Incubation




      Discovery                Acceleration
Describing Discovery

The creation and identification of opportunities that may have
major impact in the marketplace, either through the delivery of
new performance benefits or greatly improved performance.
  Can be originated by technology push or clear market need.
     • One company indicated that they had a 50/50 split
  Can be originated from inside the company or external.
     • Open Innovation model practiced in nearly every one of our companies.
Discovery ≠ Invention
  Can discover phenomena in the world around you that are used in
   another capacities.
  Invention is to create something new.
Discovery ≠ R&D
  Mead-Westvaco story. Scientist knew he had something. I could’ve
   done what scientists typically do….ask for more money and a
   bigger lab. But the fact is, I wouldn’t have known which direction to
   go with this on Monday morning….I got forced out of the research
   lab because I didn’t know who my customer was (so which BU
   could take this). So I wandered down the hall and talked with Laura
   about it…and she started asking some really interesting questions.
Discovery Activities

  Three Broad Categories:




Scientific                 Opportunity
  Work                     Articulation




             Opportunity
             Generation
The Incubation Competency
  A Long & Winding Road

                   Incubation




       Discovery                Acceleration
Incubation Defined

A competency of experimentation. The ability
to experiment with technology and business
concepts/models simultaneously to arrive at a
demonstrated model of a new business that
brings breakthrough value to the market and
consequently to the firm.
 Allowances for failures, but expectations of continued pursuit
  of new frontiers.
 Creation and pursuit of options.
 Movement in multiple directions simultaneously.
 Focus on learning and redirecting.
 Focus on enriching and extending internal and external
  networks to enlarge scope of the company’s knowledge
  base and commercial opportunity space….in big ways.
Incubation: Objective

To nurture a portfolio of opportunities (options?) of
highly uncertain outcome, but immense possibility for
the market and the company.
To develop proposals (not plans) for new businesses,
based on experimentation with the technology,
production processes, value chain and potential
customers.
To clarify new strategic growth frontiers for the
company.
2 foci:
 Individual Opportunity level
 Competency level
Incubation
          In Incubation many avenues are
    explored initially, but few enter Acceleration

                                                                 I

                                                     I
                                 I           I           I               I
                         I
                                     I           I
                                                             I
                             I

D                I           I
                                     I
                                                     I                       A
                                         I                           I

                                                 I
                                                                 I
Incubation Competency




 Coaching     Brokering




              Thinning
                  &
 Nurturing
              Enriching
The Acceleration Competency
                   or
Gathering Steam & Building Critical Mass


                          Incubation




              Discovery                Acceleration
Describing Acceleration

Driving fledgling businesses to a point where they
can stand on their own relative to mature businesses
in their ultimate home (existing BU, new division).
Building critical mass of sales and operational
infrastructure.
Establish market presence.
Develop the management team.
Scaling
Prepare the business to blend into the fabric of the
rest of the organization.
Acceleration Objectives

Predictability
 Sales forecasts with some level of accuracy
 Manufacturing with respectable yields.
 Economics are at least heading toward profitable,
  can demonstrate a pathway to profitability
Scaling for Viability
 I need a landing zone for projects that the
  business unit does not feel comfortable with. If I
  transfer these projects too early, the business unit
  leadership lets them die. I need a place to grow
  them until they can compete with ongoing
  businesses in the current operating units for
  resources and attention.
The DIA System


            Incubation




Discovery                Acceleration
The DIA System Defined



The set of activities that
manage the links and
interfaces within DIA,                   Incubation

and oversee its health
in terms of the RI           Discovery                Acceleration
mandate, it’s perceived
role in the firm, and its
portfolio of businesses.
System Imbalances
     Can’t get heard                                                  Big Ideas, Incrementally Executed

         Incubation                                                                           Incubation




                Acceleration                                                                        Acceleration
                                       Failure to leverage learning               Discovery
  Discovery

                                                   Discovery

                                   Incubation
                                                               Acceleration



No Courage to continue                                                    Open Innovation at the Extreme


                      Incubation                                                      Incubation



   Discovery                                                                  Discovery

                        Acceleration                                                        Acceleration
DIA System Activities


Screening and evaluating businesses
Coaching
Assembling and re-assembling Project Teams
Providing & enabling project infrastructure
Barrier removal
Broker external and internal liaisons
Strategic alignment activities
Providing help for project resource acquisition
Education about role of Radical Innovation in the
company viz a viz rest of innovation system and
ongoing operations.
Pacing of projects
Oversee transitions from DIA landing zone
Attend to portfolio health and diversity
Project vs. Portfolio Orientation

 PROJECT ORIENTATION         PORTFOLIO ORIENTATION

 Tactical (operational)               Strategic
   Short term focus               Balanced focus
     Granular view                Broader context
        No kill                    Reality check
Within platform/business    Across businesses/platforms
         Local                         Global
       Just do it          Assess value, risk, & resources
    Progress check               Review & analysis
        Monitor                        Pacing
Model of Radical Innovation Capability
External                                                 economic expansion
Influences
                                                                                                               new competition
               strained stock market

                                                                                                               industry
Internal                                                                                      lawsuit          consolidation
Influences   Sr. leadership                         financial
             declares need                          stress of
             for more innovation                    company                                                          poor earnings
         I                                                                                    CEO change
                                                                                              refocus on
                                                                                              innovation
                           CAPACITY1
                                                                                                           I
   D         A
                                                                                                    D            A
Internal                                                                                                              CAPACITY2
                                       culture, history of innovation
Influences


External
                   pace of technological change                   global economic expansion
Influences




TIME
Identifiable
                          Organization
      Culture and           Structure      Rich Interfaces
      Leadership                            Connecting
      That Values                           Internal and
           RI                                 External




Appropriate                                          Powerful
                         RI Requirements
  Metrics                                            Networks




     Governance at
    Project, Portfolio                      RI Specific
      and System                           Skills & Talent
         Level
                           RI Specific
                         Process & Tools
Concluding Thoughts for a Systems Approach


Building a breakthrough innovation capability requires
a systems approach…process is only one of the
elements.
The system must be designed within the context of a
company’s culture, strategy and leadership.
Transition criteria and metrics vary based on the DIA
model or maturity level of the project.
Innovation scorecards need to incorporate:
   Activity and Performance Based Metrics.
   Strategic, Portfolio and Project Objectives.
   Appropriate Timeline for Measuring Success.
Operations world metrics are not suitable for the front
end of innovation and applying them will derail the
project!
Thank you!
                        E-mail: oconng@rpi.edu
                         ron@cameronusa.com
                             corbea@rpi.edu
                    Blog: www.grabbinglightning.com
                       www.radicalinnovation.com
          www.lallyschool.rpi.edu/public/executive-education/ice



For More:
Leifer, McDermott, O’Connor, Peters, Rice and Veryzer. Radical
Innovation: How Mature Firms can Outsmart Upstarts. Harvard Business
School Press, 2000.

O’Connor, Leifer, Paulson and Peters. Grabbing Lightning: Building a
Capability for Breakthrough Innovation. Jossey-Bass, 2008.

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Pierantozzi 19 01 10

  • 1. Grabbing Lightning: Building a Capability for Breakthrough Innovation Gina Colarelli O’Connor (oconng@rpi.edu) Andrew Corbett (corbea@rpi.edu) Ron Pierantozzi (ron@cameronusa.com) Radical Innovation Research Program
  • 2. Defining Innovation Along a Continuum Lower Uncertainty Higher Uncertainty Type of Incremental [------------------------] Platform and Innovation Breakthrough/Radical Strategic New Products to [------------------------] New Business Models Drivers Extend Existing and Advanced Business Technologies for Growth and Renewal Opportunity Customer Driven [------------------------] Vision/Possibilities Tied Selection and Analytical to Strategic Intent Tools Market Focus Existing Base [------------------------] New Customers, Applications and Unknown Areas to be Discovered Process Stage Gate and [------------------------] Discovery Driven Concurrent Processes and Learning
  • 3. Comprehensive Framework for Managing Radical Innovation Technical Resource Market Organization Uncertainty Uncertainty Uncertainty Uncertainty Challenge 1: Capturing Breakthroughs Challenge 2: Living with Chaos Challenge 3: Market Learning Challenge 4: Business Model Challenge 5: Resource Acquisition Challenge 6: Transition Challenge 7: Mgt. Individual Initiative
  • 4. Early vs. Mature RI Capacity: Our Point of Departure Early Mature Executives act as provocateurs, patrons, and The firm’s leadership sets expectations, champions to compensate for lack of supportive develops RI culture, establishes facilitating culture. organizational mechanisms (hubs) and develops goals & reward systems. Mavericks try to catch the attention of patrons. RI idea hunters seek opportunities. Hubs There is a lack of infrastructure and systematic establish effective evaluation boards. Non- approach. traditional marketing & business creation personnel work with RI technical teams to develop business models. There is a learning orientation to project management Acquisition of resources is ad hoc. Project Individual managers with authority to provide teams often expect a budget allocation for seed funding and internal VC organizations funding. provide multiple sources of capital for RI. The firm adopts a portfolio approach to funding RI projects. Completion of RI tasks, project staffing and RI hubs work with HR to develop a strategy for champions rely on individual initiative. identifying, selecting, rewarding and retaining RI champions, experts and team members. Communication difficulty makes transition Transition team established with funding and difficult, often flounders and relies heavily on senior mgmt support continues development intervention of senior management. until uncertainty reduced for successful transition.
  • 5. Not just one competency….but 3 Oversee Transitions/Interfaces Discovery Incubation Acceleration Evolving the Ramping Creation, opportunity into up the recognition, business to elaboration, a business stand on its articulation proposition own of opportunities. Conceptualization Experimentation Commercialization •Basic Research •Technical •Focus •Internal Hunting •Market Learning •Respond •External Hunting •Market Creation •Invest /License/Purchase •Strategic domains /Invest
  • 6. DIA isn’t Linear Three RI Competencies Incubation Discovery Acceleration
  • 7. The Discovery Competency Incubation Discovery Acceleration
  • 8. Describing Discovery The creation and identification of opportunities that may have major impact in the marketplace, either through the delivery of new performance benefits or greatly improved performance.  Can be originated by technology push or clear market need. • One company indicated that they had a 50/50 split  Can be originated from inside the company or external. • Open Innovation model practiced in nearly every one of our companies. Discovery ≠ Invention  Can discover phenomena in the world around you that are used in another capacities.  Invention is to create something new. Discovery ≠ R&D  Mead-Westvaco story. Scientist knew he had something. I could’ve done what scientists typically do….ask for more money and a bigger lab. But the fact is, I wouldn’t have known which direction to go with this on Monday morning….I got forced out of the research lab because I didn’t know who my customer was (so which BU could take this). So I wandered down the hall and talked with Laura about it…and she started asking some really interesting questions.
  • 9. Discovery Activities Three Broad Categories: Scientific Opportunity Work Articulation Opportunity Generation
  • 10. The Incubation Competency A Long & Winding Road Incubation Discovery Acceleration
  • 11. Incubation Defined A competency of experimentation. The ability to experiment with technology and business concepts/models simultaneously to arrive at a demonstrated model of a new business that brings breakthrough value to the market and consequently to the firm.  Allowances for failures, but expectations of continued pursuit of new frontiers.  Creation and pursuit of options.  Movement in multiple directions simultaneously.  Focus on learning and redirecting.  Focus on enriching and extending internal and external networks to enlarge scope of the company’s knowledge base and commercial opportunity space….in big ways.
  • 12. Incubation: Objective To nurture a portfolio of opportunities (options?) of highly uncertain outcome, but immense possibility for the market and the company. To develop proposals (not plans) for new businesses, based on experimentation with the technology, production processes, value chain and potential customers. To clarify new strategic growth frontiers for the company. 2 foci:  Individual Opportunity level  Competency level
  • 13. Incubation In Incubation many avenues are explored initially, but few enter Acceleration I I I I I I I I I I I D I I I I A I I I I
  • 14. Incubation Competency Coaching Brokering Thinning & Nurturing Enriching
  • 15. The Acceleration Competency or Gathering Steam & Building Critical Mass Incubation Discovery Acceleration
  • 16. Describing Acceleration Driving fledgling businesses to a point where they can stand on their own relative to mature businesses in their ultimate home (existing BU, new division). Building critical mass of sales and operational infrastructure. Establish market presence. Develop the management team. Scaling Prepare the business to blend into the fabric of the rest of the organization.
  • 17. Acceleration Objectives Predictability  Sales forecasts with some level of accuracy  Manufacturing with respectable yields.  Economics are at least heading toward profitable, can demonstrate a pathway to profitability Scaling for Viability  I need a landing zone for projects that the business unit does not feel comfortable with. If I transfer these projects too early, the business unit leadership lets them die. I need a place to grow them until they can compete with ongoing businesses in the current operating units for resources and attention.
  • 18. The DIA System Incubation Discovery Acceleration
  • 19. The DIA System Defined The set of activities that manage the links and interfaces within DIA, Incubation and oversee its health in terms of the RI Discovery Acceleration mandate, it’s perceived role in the firm, and its portfolio of businesses.
  • 20. System Imbalances Can’t get heard Big Ideas, Incrementally Executed Incubation Incubation Acceleration Acceleration Failure to leverage learning Discovery Discovery Discovery Incubation Acceleration No Courage to continue Open Innovation at the Extreme Incubation Incubation Discovery Discovery Acceleration Acceleration
  • 21. DIA System Activities Screening and evaluating businesses Coaching Assembling and re-assembling Project Teams Providing & enabling project infrastructure Barrier removal Broker external and internal liaisons Strategic alignment activities Providing help for project resource acquisition Education about role of Radical Innovation in the company viz a viz rest of innovation system and ongoing operations. Pacing of projects Oversee transitions from DIA landing zone Attend to portfolio health and diversity
  • 22. Project vs. Portfolio Orientation PROJECT ORIENTATION PORTFOLIO ORIENTATION Tactical (operational) Strategic Short term focus Balanced focus Granular view Broader context No kill Reality check Within platform/business Across businesses/platforms Local Global Just do it Assess value, risk, & resources Progress check Review & analysis Monitor Pacing
  • 23. Model of Radical Innovation Capability External economic expansion Influences new competition strained stock market industry Internal lawsuit consolidation Influences Sr. leadership financial declares need stress of for more innovation company poor earnings I CEO change refocus on innovation CAPACITY1 I D A D A Internal CAPACITY2 culture, history of innovation Influences External pace of technological change global economic expansion Influences TIME
  • 24. Identifiable Organization Culture and Structure Rich Interfaces Leadership Connecting That Values Internal and RI External Appropriate Powerful RI Requirements Metrics Networks Governance at Project, Portfolio RI Specific and System Skills & Talent Level RI Specific Process & Tools
  • 25. Concluding Thoughts for a Systems Approach Building a breakthrough innovation capability requires a systems approach…process is only one of the elements. The system must be designed within the context of a company’s culture, strategy and leadership. Transition criteria and metrics vary based on the DIA model or maturity level of the project. Innovation scorecards need to incorporate: Activity and Performance Based Metrics. Strategic, Portfolio and Project Objectives. Appropriate Timeline for Measuring Success. Operations world metrics are not suitable for the front end of innovation and applying them will derail the project!
  • 26. Thank you! E-mail: oconng@rpi.edu ron@cameronusa.com corbea@rpi.edu Blog: www.grabbinglightning.com www.radicalinnovation.com www.lallyschool.rpi.edu/public/executive-education/ice For More: Leifer, McDermott, O’Connor, Peters, Rice and Veryzer. Radical Innovation: How Mature Firms can Outsmart Upstarts. Harvard Business School Press, 2000. O’Connor, Leifer, Paulson and Peters. Grabbing Lightning: Building a Capability for Breakthrough Innovation. Jossey-Bass, 2008.