You have taken over as manager of a department of 10 employees performing administration and customer liaison duties. While output is good, it does not meet your high expectations. There are issues with time management, professionalism, teamwork, and employee engagement. You will implement strategic human resource management approaches to analyze problems in the department and improve productivity through addressing structural, behavioral, and mental model issues.

1. STRATEGIC HUMAN RESOURCE MANAGEMENT
By :
Syed Zul
Hazuzana Mohd Diah
Norazmiah Bt Musallay
Waheedah Paruz
Noreddah Mohamed

2. CASE STUDY
You have just taken over as the manager of a department consisting
of 10 people. They do a variety of jobs, from administration duties to
liasing with customers on progress in delivering printed
publications. It is a very busy department with lots of activity,
including phones ringing frequently and numerous visits from
internal customers.
The department seemed to perform well under the old Manager
atleast the Senior Manager held him in high esteem. The output
figures are good, but they don't meet your high expectations

3. Lack of Time Management, Unprofessional, Immoral
Irresponsible , No Teamwork, Disengagement , Partial Shift
Iceberg Theory ElementsIceberg Theory Elements
TRENDS/PATTERNS
Reluctant & Redundant Staff
MENTAL MODELS
STRUCTURE
Unsupervised or unmonitorizing department
EVENTS
Productivity Growth

4. Thinking Area To StudyThinking Area To Study

5. System ThinkingSystem Thinking
Productivity Growth
The Water Line
50%
Maslow Hierachy Of Needs
Theory EVENT
TRENDS/ PATTERN
STRUCTURE

6. Strategic ApproachStrategic Approach

7. Theory UsedTheory Used

8. Theory UsedTheory Used

9. CONCLUSIONCONCLUSION

10. • Do the right thing even if it means
STANDING ALONE
• Wrong is wrong even if everyone is doing it
• Right is still right even if only one is doing it
THANK YOUTHANK YOU