SlideShare una empresa de Scribd logo

#8 Root Cause Analysis

•
•
S
suman_purumandla

tools and techniques required for root cause analysis

TecnologíaSalud y medicina
1 de 20
Root Cause Analysis
Group Discussion Addressing the Key Points of Root Cause Analysis ,[object Object],[object Object],[object Object],[object Object]
Problem Escapes and the Rule of 10 Defect Found at: Cost to the Company: Impact to the Company: Own Process Very Minor Next Process Minor Delay End of Line Rework Reschedule of Work Final Inspection Significant Rework Delay in Delivery Additional Inspection Customer Warranty Cost Admin. Cost Reputation Loss of Market Share $1 $10 $100 $1,000 $10,000
The “True” Problem Must Be Understood Before Action Is Taken (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Symptom Approach vs. Root Cause ,[object Object],[object Object],[object Object],[object Object],Addressing the Wrong Problem “ Old Mindset” “ New Mindset” ,[object Object],[object Object],[object Object],[object Object]
Philosophy of Root Cause Methodology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Fundamental Elements
Root Cause Analysis Definition ,[object Object]
Process Definition ,[object Object]
Root Cause Tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Generating Ideas Prioritizing Data or Action Action Planning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Finding Patterns and Relationships Examining Results Grouping Ideas ,[object Object],[object Object],[object Object],[object Object],(i.e.: Red X)
Brainstorming Guidelines ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The purpose is to understand: ,[object Object],[object Object],Cause-and-Effect Diagram
or Fishbone or Ishikawa Diagram Cause-and-Effect Diagram Other (on every diagram) Causes Effect Materials Machinery Policies Plant/Equipment People Procedures Effect Man/Woman Methods Problem Reason Counter Measure
Cause-and-Effect Diagram Eliminated symmetry, added notch Materials Machinery Man/Woman Methods Cannot Load Software on PC Power Interruption Bad Disk Diskette Missing Wrong Type Disk Don’t Have Mouse Inserted Disk Wrong Instructions Are Wrong Not Following Instructions Cannot Answer Prompt Question Graphics Board Incompatible Other Instructions Were Not Clear Not Enough Free Memory Hard Disk Crashed Upside Down Backward
Tips for effective Cause-and-Effect Diagrams ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Tips for effective Cause-and-Effect Diagrams ,[object Object],[object Object],[object Object],[object Object]
5 Why’s A questioning technique for getting beyond symptoms and uncovering root causes.
5 Why’s (cont.) What’s happening that shouldn’t be? Why is it happening? Problem 1 2 3 4 5 Why is that? Why is that? Why is that? Why is that? C A U S ES Caution: If your last answer is something you cannot control, go back to previous answer
[object Object],[object Object],[object Object],Flat Tire in Garage Nails on garage floor Swept up nails Example: 5 Why’s
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Flat Tire in Garage Nails on garage floor Box on shelf split Box got wet Rain through hole in garage roof Rain happens Example: 5 Why’s
Keys to Success ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Recomendados

Root Cause Analysis
Root Cause AnalysisRoot Cause Analysis
Root Cause Analysisgatelyw396
 
Root cause analysis 1
Root cause analysis 1Root cause analysis 1
Root cause analysis 1Thandiwe Kgagabi
 
5 Why Training Slides Oct 14, 2009
5 Why Training Slides Oct 14, 20095 Why Training Slides Oct 14, 2009
5 Why Training Slides Oct 14, 2009ExerciseLeanLLC
 
Root cause analysis training
Root cause analysis trainingRoot cause analysis training
Root cause analysis trainingVISCAR INDUSTRIAL CAPACITY
 
Root Cause Analysis Presentation
Root Cause Analysis PresentationRoot Cause Analysis Presentation
Root Cause Analysis PresentationE&H Pacheco Consultoria e Assessoria Empresarial Ltda
 
Root Cause Analysis
Root Cause AnalysisRoot Cause Analysis
Root Cause Analysistqmdoctor
 
Root Cause Analysis - Tools, Tips and Tricks to Get to the Bottom of Root Cause
Root Cause Analysis - Tools, Tips and Tricks to Get to the Bottom of Root CauseRoot Cause Analysis - Tools, Tips and Tricks to Get to the Bottom of Root Cause
Root Cause Analysis - Tools, Tips and Tricks to Get to the Bottom of Root CauseCraig Thornton
 
Root Cause Analysis - methods and best practice
Root Cause Analysis - methods and best practiceRoot Cause Analysis - methods and best practice
Root Cause Analysis - methods and best practiceMedgate Inc.
 

Recomendados

Root Cause Analysis
Root Cause AnalysisRoot Cause Analysis
Root Cause Analysisgatelyw396
 
Root cause analysis 1
Root cause analysis 1Root cause analysis 1
Root cause analysis 1Thandiwe Kgagabi
 
5 Why Training Slides Oct 14, 2009
5 Why Training Slides Oct 14, 20095 Why Training Slides Oct 14, 2009
5 Why Training Slides Oct 14, 2009ExerciseLeanLLC
 
Root cause analysis training
Root cause analysis trainingRoot cause analysis training
Root cause analysis trainingVISCAR INDUSTRIAL CAPACITY
 
Root Cause Analysis Presentation
Root Cause Analysis PresentationRoot Cause Analysis Presentation
Root Cause Analysis PresentationE&H Pacheco Consultoria e Assessoria Empresarial Ltda
 
Root Cause Analysis
Root Cause AnalysisRoot Cause Analysis
Root Cause Analysistqmdoctor
 
Root Cause Analysis - Tools, Tips and Tricks to Get to the Bottom of Root Cause
Root Cause Analysis - Tools, Tips and Tricks to Get to the Bottom of Root CauseRoot Cause Analysis - Tools, Tips and Tricks to Get to the Bottom of Root Cause
Root Cause Analysis - Tools, Tips and Tricks to Get to the Bottom of Root CauseCraig Thornton
 
Root Cause Analysis - methods and best practice
Root Cause Analysis - methods and best practiceRoot Cause Analysis - methods and best practice
Root Cause Analysis - methods and best practiceMedgate Inc.
 
Root Cause Analysis
Root Cause AnalysisRoot Cause Analysis
Root Cause Analysismtalhausmani
 
5 why training_presentation
5 why training_presentation5 why training_presentation
5 why training_presentationMd.Aminul Islam ,CMRP,CSSBB
 
Introduction to Root Cause Analysis
Introduction to Root Cause AnalysisIntroduction to Root Cause Analysis
Introduction to Root Cause AnalysisCarmel Khan
 
Root cause analysis by: ICG Team
Root cause analysis by: ICG TeamRoot cause analysis by: ICG Team
Root cause analysis by: ICG TeamInnovation Centric Group
 
Mini-Training: Using root-cause analysis for problem management
Mini-Training: Using root-cause analysis for problem managementMini-Training: Using root-cause analysis for problem management
Mini-Training: Using root-cause analysis for problem managementBetclic Everest Group Tech Team
 
Root Cause Analysis (RCA) Tools
Root Cause Analysis (RCA) ToolsRoot Cause Analysis (RCA) Tools
Root Cause Analysis (RCA) ToolsJeremy Jay Lim
 
Root cause analysis apr 2010
Root cause analysis apr 2010Root cause analysis apr 2010
Root cause analysis apr 2010Michael Sahota
 
5 why analysis
5 why analysis5 why analysis
5 why analysisSaurabh Kumar
 
Root cause analysis - tools and process
Root cause analysis - tools and processRoot cause analysis - tools and process
Root cause analysis - tools and processCharles Cotter, PhD
 
Root cause analysis
Root cause analysisRoot cause analysis
Root cause analysisWayne Ahlquist
 
5 why analysis training presentaion
5 why analysis training presentaion5 why analysis training presentaion
5 why analysis training presentaionDharmesh Panchal
 
5-Why Training
5-Why Training5-Why Training
5-Why TrainingRanita Kaur
 
Root Cause Analysis ( RCA )
Root Cause Analysis ( RCA )Root Cause Analysis ( RCA )
Root Cause Analysis ( RCA )Subhakar Rao Surapaneni
 
Root cause analysis
Root cause analysisRoot cause analysis
Root cause analysisManal Elsayed CPPS, CPHQ, CLSSBB, FISQua, DTQM
 
Root cause analysis
Root cause analysisRoot cause analysis
Root cause analysisRonald Bartels
 
Root Cause Analysis By Deepak
Root Cause Analysis By DeepakRoot Cause Analysis By Deepak
Root Cause Analysis By DeepakDEEPAK SAHOO
 
Root cause analysis arg sc
Root cause analysis arg scRoot cause analysis arg sc
Root cause analysis arg scManish Chaurasia
 
Root Cause And Corrective Action Workshop Cinci Asq 2009
Root Cause And Corrective Action Workshop Cinci Asq 2009Root Cause And Corrective Action Workshop Cinci Asq 2009
Root Cause And Corrective Action Workshop Cinci Asq 2009roycohen
 
Root Cause Analysis
Root Cause AnalysisRoot Cause Analysis
Root Cause AnalysisAnkur Chaturvedi
 
Root cause analysis
Root cause analysisRoot cause analysis
Root cause analysisدكتور تامر عبدالله شراكى
 
Root Cause Analysis (RCA) Tools
Root Cause Analysis (RCA) ToolsRoot Cause Analysis (RCA) Tools
Root Cause Analysis (RCA) ToolsJeremy Jay V. Lim, MBB, PMP
 
Root cause analysis
Root cause analysisRoot cause analysis
Root cause analysisSimmy Sharma
 

Más contenido relacionado

La actualidad más candente

Root Cause Analysis
Root Cause AnalysisRoot Cause Analysis
Root Cause Analysismtalhausmani
 
Introduction to Root Cause Analysis
Introduction to Root Cause AnalysisIntroduction to Root Cause Analysis
Introduction to Root Cause AnalysisCarmel Khan
 
Mini-Training: Using root-cause analysis for problem management
Mini-Training: Using root-cause analysis for problem managementMini-Training: Using root-cause analysis for problem management
Mini-Training: Using root-cause analysis for problem managementBetclic Everest Group Tech Team
 
Root Cause Analysis (RCA) Tools
Root Cause Analysis (RCA) ToolsRoot Cause Analysis (RCA) Tools
Root Cause Analysis (RCA) ToolsJeremy Jay Lim
 
Root cause analysis apr 2010
Root cause analysis apr 2010Root cause analysis apr 2010
Root cause analysis apr 2010Michael Sahota
 
Root cause analysis - tools and process
Root cause analysis - tools and processRoot cause analysis - tools and process
Root cause analysis - tools and processCharles Cotter, PhD
 
5 why analysis training presentaion
5 why analysis training presentaion5 why analysis training presentaion
5 why analysis training presentaionDharmesh Panchal
 
Root Cause Analysis By Deepak
Root Cause Analysis By DeepakRoot Cause Analysis By Deepak
Root Cause Analysis By DeepakDEEPAK SAHOO
 
Root cause analysis arg sc
Root cause analysis arg scRoot cause analysis arg sc
Root cause analysis arg scManish Chaurasia
 
Root Cause And Corrective Action Workshop Cinci Asq 2009
Root Cause And Corrective Action Workshop Cinci Asq 2009Root Cause And Corrective Action Workshop Cinci Asq 2009
Root Cause And Corrective Action Workshop Cinci Asq 2009roycohen
 

La actualidad más candente (20)

Root Cause Analysis
Root Cause AnalysisRoot Cause Analysis
Root Cause Analysis
 
5 why training_presentation
5 why training_presentation5 why training_presentation
5 why training_presentation
 
Introduction to Root Cause Analysis
Introduction to Root Cause AnalysisIntroduction to Root Cause Analysis
Introduction to Root Cause Analysis
 
Root cause analysis by: ICG Team
Root cause analysis by: ICG TeamRoot cause analysis by: ICG Team
Root cause analysis by: ICG Team
 
Mini-Training: Using root-cause analysis for problem management
Mini-Training: Using root-cause analysis for problem managementMini-Training: Using root-cause analysis for problem management
Mini-Training: Using root-cause analysis for problem management
 
Root Cause Analysis (RCA) Tools
Root Cause Analysis (RCA) ToolsRoot Cause Analysis (RCA) Tools
Root Cause Analysis (RCA) Tools
 
Root cause analysis apr 2010
Root cause analysis apr 2010Root cause analysis apr 2010
Root cause analysis apr 2010
 
5 why analysis
5 why analysis5 why analysis
5 why analysis
 
Root cause analysis - tools and process
Root cause analysis - tools and processRoot cause analysis - tools and process
Root cause analysis - tools and process
 
Root cause analysis
Root cause analysisRoot cause analysis
Root cause analysis
 
5 why analysis training presentaion
5 why analysis training presentaion5 why analysis training presentaion
5 why analysis training presentaion
 
5-Why Training
5-Why Training5-Why Training
5-Why Training
 
Root Cause Analysis ( RCA )
Root Cause Analysis ( RCA )Root Cause Analysis ( RCA )
Root Cause Analysis ( RCA )
 
Root cause analysis
Root cause analysisRoot cause analysis
Root cause analysis
 
Root cause analysis
Root cause analysisRoot cause analysis
Root cause analysis
 
Root Cause Analysis By Deepak
Root Cause Analysis By DeepakRoot Cause Analysis By Deepak
Root Cause Analysis By Deepak
 
Root cause analysis arg sc
Root cause analysis arg scRoot cause analysis arg sc
Root cause analysis arg sc
 
Root Cause And Corrective Action Workshop Cinci Asq 2009
Root Cause And Corrective Action Workshop Cinci Asq 2009Root Cause And Corrective Action Workshop Cinci Asq 2009
Root Cause And Corrective Action Workshop Cinci Asq 2009
 
Root Cause Analysis
Root Cause AnalysisRoot Cause Analysis
Root Cause Analysis
 
Root cause analysis
Root cause analysisRoot cause analysis
Root cause analysis
 

Destacado

Root cause analysis
Root cause analysisRoot cause analysis
Root cause analysisSimmy Sharma
 
CAT001: Root Cause Analysis
CAT001: Root Cause AnalysisCAT001: Root Cause Analysis
CAT001: Root Cause AnalysisCharles Tsai
 
CAPA, Root Cause Analysis and Risk Management
CAPA, Root Cause Analysis and Risk ManagementCAPA, Root Cause Analysis and Risk Management
CAPA, Root Cause Analysis and Risk ManagementJoseph Tarsio
 
The Business Benefit of Root Cause Analysis
The Business Benefit of Root Cause AnalysisThe Business Benefit of Root Cause Analysis
The Business Benefit of Root Cause AnalysisBen Linders
 
Motorola-Lateral-Thinking-Six-Hats-Case-Study
Motorola-Lateral-Thinking-Six-Hats-Case-StudyMotorola-Lateral-Thinking-Six-Hats-Case-Study
Motorola-Lateral-Thinking-Six-Hats-Case-Studyjaydeep chaurasia
 
Seven Ways to Foster Your Creativity and Spark Innovation
Seven Ways to Foster Your Creativity and Spark InnovationSeven Ways to Foster Your Creativity and Spark Innovation
Seven Ways to Foster Your Creativity and Spark InnovationCreativity at Work
 
2.2 SITTNER NRC REQUIREMENTS 10 CFR 21
2.2 SITTNER NRC REQUIREMENTS 10 CFR 212.2 SITTNER NRC REQUIREMENTS 10 CFR 21
2.2 SITTNER NRC REQUIREMENTS 10 CFR 21SCOTT SITTNER
 
Rca leadership collaboratives
Rca leadership collaborativesRca leadership collaboratives
Rca leadership collaborativesalemaneddy
 
Your Team's Got Talent
Your Team's Got Talent Your Team's Got Talent
Your Team's Got Talent Kara Rice
 
Root Cause Analysis
Root Cause Analysis Root Cause Analysis
Root Cause Analysis Grafic.guru
 
FirstBank Nigeria Annual Report & Accounts 2010
FirstBank Nigeria Annual Report & Accounts 2010FirstBank Nigeria Annual Report & Accounts 2010
FirstBank Nigeria Annual Report & Accounts 2010FirstBank, Nigeria
 
Corrective Action And Root Cause Analysis
Corrective Action And Root Cause AnalysisCorrective Action And Root Cause Analysis
Corrective Action And Root Cause Analysissjlines
 
Root Cause Analysis
Root Cause AnalysisRoot Cause Analysis
Root Cause Analysispuspaltamuli
 

Destacado (19)

Root Cause Analysis (RCA) Tools
Root Cause Analysis (RCA) ToolsRoot Cause Analysis (RCA) Tools
Root Cause Analysis (RCA) Tools
 
Root cause analysis
Root cause analysisRoot cause analysis
Root cause analysis
 
CAT001: Root Cause Analysis
CAT001: Root Cause AnalysisCAT001: Root Cause Analysis
CAT001: Root Cause Analysis
 
CAPA, Root Cause Analysis and Risk Management
CAPA, Root Cause Analysis and Risk ManagementCAPA, Root Cause Analysis and Risk Management
CAPA, Root Cause Analysis and Risk Management
 
The Business Benefit of Root Cause Analysis
The Business Benefit of Root Cause AnalysisThe Business Benefit of Root Cause Analysis
The Business Benefit of Root Cause Analysis
 
5 why report
5 why report5 why report
5 why report
 
Motorola-Lateral-Thinking-Six-Hats-Case-Study
Motorola-Lateral-Thinking-Six-Hats-Case-StudyMotorola-Lateral-Thinking-Six-Hats-Case-Study
Motorola-Lateral-Thinking-Six-Hats-Case-Study
 
Seven Ways to Foster Your Creativity and Spark Innovation
Seven Ways to Foster Your Creativity and Spark InnovationSeven Ways to Foster Your Creativity and Spark Innovation
Seven Ways to Foster Your Creativity and Spark Innovation
 
8D problem solving
8D problem solving8D problem solving
8D problem solving
 
Root cause analysis
Root cause analysis Root cause analysis
Root cause analysis
 
Root cause analysis
Root cause analysisRoot cause analysis
Root cause analysis
 
2.2 SITTNER NRC REQUIREMENTS 10 CFR 21
2.2 SITTNER NRC REQUIREMENTS 10 CFR 212.2 SITTNER NRC REQUIREMENTS 10 CFR 21
2.2 SITTNER NRC REQUIREMENTS 10 CFR 21
 
Rca leadership collaboratives
Rca leadership collaborativesRca leadership collaboratives
Rca leadership collaboratives
 
2011 Annual Report & Accounts
2011 Annual Report & Accounts2011 Annual Report & Accounts
2011 Annual Report & Accounts
 
Your Team's Got Talent
Your Team's Got Talent Your Team's Got Talent
Your Team's Got Talent
 
Root Cause Analysis
Root Cause Analysis Root Cause Analysis
Root Cause Analysis
 
FirstBank Nigeria Annual Report & Accounts 2010
FirstBank Nigeria Annual Report & Accounts 2010FirstBank Nigeria Annual Report & Accounts 2010
FirstBank Nigeria Annual Report & Accounts 2010
 
Corrective Action And Root Cause Analysis
Corrective Action And Root Cause AnalysisCorrective Action And Root Cause Analysis
Corrective Action And Root Cause Analysis
 
Root Cause Analysis
Root Cause AnalysisRoot Cause Analysis
Root Cause Analysis
 

Similar a #8 Root Cause Analysis

8D Problem Solving WorksheetGroup NumberGroup Member Nam.docx
8D Problem Solving WorksheetGroup NumberGroup Member Nam.docx8D Problem Solving WorksheetGroup NumberGroup Member Nam.docx
8D Problem Solving WorksheetGroup NumberGroup Member Nam.docxransayo
 
problem-solving-training.pdf
problem-solving-training.pdfproblem-solving-training.pdf
problem-solving-training.pdfsrinandan10
 
Operating Excellence is built on Corrective & Preventive Actions
Operating Excellence is built on Corrective & Preventive ActionsOperating Excellence is built on Corrective & Preventive Actions
Operating Excellence is built on Corrective & Preventive ActionsAtanu Dhar
 
A-Root-Cause-Analysis-TOOLS.pptx
A-Root-Cause-Analysis-TOOLS.pptxA-Root-Cause-Analysis-TOOLS.pptx
A-Root-Cause-Analysis-TOOLS.pptxbabuvijayagopal
 
root cause analyse
root cause analyseroot cause analyse
root cause analyseAbdou El
 
Error Management PPT
Error Management PPTError Management PPT
Error Management PPTguest89026a
 
8 d template_advanced
8 d template_advanced8 d template_advanced
8 d template_advancedNikeshDesai4
 
Cause and effect diagrams
Cause and effect diagramsCause and effect diagrams
Cause and effect diagramsRonald Bartels
 
Corrective & Preventive Action
Corrective & Preventive Action Corrective & Preventive Action
Corrective & Preventive Action Praneet Surti
 
Decision making & problem solving
Decision making & problem solvingDecision making & problem solving
Decision making & problem solvingGagan Malhotra
 
Effective prob. solving technique
Effective prob. solving techniqueEffective prob. solving technique
Effective prob. solving techniqueMohd Shahjahan
 
Cause & effect analysis part 2
Cause & effect analysis part 2Cause & effect analysis part 2
Cause & effect analysis part 2Stephen Parsons
 

Similar a #8 Root Cause Analysis (20)

Fishbone analysis
Fishbone analysisFishbone analysis
Fishbone analysis
 
8D Problem Solving WorksheetGroup NumberGroup Member Nam.docx
8D Problem Solving WorksheetGroup NumberGroup Member Nam.docx8D Problem Solving WorksheetGroup NumberGroup Member Nam.docx
8D Problem Solving WorksheetGroup NumberGroup Member Nam.docx
 
problem-solving-training.pdf
problem-solving-training.pdfproblem-solving-training.pdf
problem-solving-training.pdf
 
Operating Excellence is built on Corrective & Preventive Actions
Operating Excellence is built on Corrective & Preventive ActionsOperating Excellence is built on Corrective & Preventive Actions
Operating Excellence is built on Corrective & Preventive Actions
 
2 5 root cause
2 5 root cause2 5 root cause
2 5 root cause
 
A-Root-Cause-Analysis-TOOLS.pptx
A-Root-Cause-Analysis-TOOLS.pptxA-Root-Cause-Analysis-TOOLS.pptx
A-Root-Cause-Analysis-TOOLS.pptx
 
2 5 root cause
2 5 root cause2 5 root cause
2 5 root cause
 
root cause analyse
root cause analyseroot cause analyse
root cause analyse
 
2 5 root cause
2 5 root cause2 5 root cause
2 5 root cause
 
Error Management PPT
Error Management PPTError Management PPT
Error Management PPT
 
Error Management, RCA
Error Management, RCAError Management, RCA
Error Management, RCA
 
Root cause analysis
Root cause analysisRoot cause analysis
Root cause analysis
 
8 d template_advanced
8 d template_advanced8 d template_advanced
8 d template_advanced
 
Problem solving & decision making
Problem solving & decision makingProblem solving & decision making
Problem solving & decision making
 
Cause and effect diagrams
Cause and effect diagramsCause and effect diagrams
Cause and effect diagrams
 
Dit yvol5iss39
Dit yvol5iss39Dit yvol5iss39
Dit yvol5iss39
 
Corrective & Preventive Action
Corrective & Preventive Action Corrective & Preventive Action
Corrective & Preventive Action
 
Decision making & problem solving
Decision making & problem solvingDecision making & problem solving
Decision making & problem solving
 
Effective prob. solving technique
Effective prob. solving techniqueEffective prob. solving technique
Effective prob. solving technique
 
Cause & effect analysis part 2
Cause & effect analysis part 2Cause & effect analysis part 2
Cause & effect analysis part 2
 

Último

GenCyber Cyber Security Day Presentation
GenCyber Cyber Security Day PresentationGenCyber Cyber Security Day Presentation
GenCyber Cyber Security Day PresentationMichael W. Hawkins
 
WhatsApp 9892124323 ✓Call Girls In Kalyan ( Mumbai ) secure service
WhatsApp 9892124323 ✓Call Girls In Kalyan ( Mumbai ) secure serviceWhatsApp 9892124323 ✓Call Girls In Kalyan ( Mumbai ) secure service
WhatsApp 9892124323 ✓Call Girls In Kalyan ( Mumbai ) secure servicePooja Nehwal
 
08448380779 Call Girls In Friends Colony Women Seeking Men
08448380779 Call Girls In Friends Colony Women Seeking Men08448380779 Call Girls In Friends Colony Women Seeking Men
08448380779 Call Girls In Friends Colony Women Seeking MenDelhi Call girls
 
How to convert PDF to text with Nanonets
How to convert PDF to text with NanonetsHow to convert PDF to text with Nanonets
How to convert PDF to text with Nanonetsnaman860154
 
SQL Database Design For Developers at php[tek] 2024
SQL Database Design For Developers at php[tek] 2024SQL Database Design For Developers at php[tek] 2024
SQL Database Design For Developers at php[tek] 2024Scott Keck-Warren
 
Breaking the Kubernetes Kill Chain: Host Path Mount
Breaking the Kubernetes Kill Chain: Host Path MountBreaking the Kubernetes Kill Chain: Host Path Mount
Breaking the Kubernetes Kill Chain: Host Path MountPuma Security, LLC
 
Google AI Hackathon: LLM based Evaluator for RAG
Google AI Hackathon: LLM based Evaluator for RAGGoogle AI Hackathon: LLM based Evaluator for RAG
Google AI Hackathon: LLM based Evaluator for RAGSujit Pal
 
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...Drew Madelung
 
Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...
Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...
Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...shyamraj55
 
Scaling API-first – The story of a global engineering organization
Scaling API-first – The story of a global engineering organizationScaling API-first – The story of a global engineering organization
Scaling API-first – The story of a global engineering organizationRadu Cotescu
 
Histor y of HAM Radio presentation slide
Histor y of HAM Radio presentation slideHistor y of HAM Radio presentation slide
Histor y of HAM Radio presentation slidevu2urc
 
Boost PC performance: How more available memory can improve productivity
Boost PC performance: How more available memory can improve productivityBoost PC performance: How more available memory can improve productivity
Boost PC performance: How more available memory can improve productivityPrincipled Technologies
 
Understanding the Laravel MVC Architecture
Understanding the Laravel MVC ArchitectureUnderstanding the Laravel MVC Architecture
Understanding the Laravel MVC ArchitecturePixlogix Infotech
 
Transcript: #StandardsGoals for 2024: What’s new for BISAC - Tech Forum 2024
Transcript: #StandardsGoals for 2024: What’s new for BISAC - Tech Forum 2024Transcript: #StandardsGoals for 2024: What’s new for BISAC - Tech Forum 2024
Transcript: #StandardsGoals for 2024: What’s new for BISAC - Tech Forum 2024BookNet Canada
 
Data Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt RobisonData Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt RobisonAnna Loughnan Colquhoun
 
Swan(sea) Song – personal research during my six years at Swansea ... and bey...
Swan(sea) Song – personal research during my six years at Swansea ... and bey...Swan(sea) Song – personal research during my six years at Swansea ... and bey...
Swan(sea) Song – personal research during my six years at Swansea ... and bey...Alan Dix
 
Salesforce Community Group Quito, Salesforce 101
Salesforce Community Group Quito, Salesforce 101Salesforce Community Group Quito, Salesforce 101
Salesforce Community Group Quito, Salesforce 101Paola De la Torre
 
My Hashitalk Indonesia April 2024 Presentation
My Hashitalk Indonesia April 2024 PresentationMy Hashitalk Indonesia April 2024 Presentation
My Hashitalk Indonesia April 2024 PresentationRidwan Fadjar
 
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 3652toLead Limited
 
Handwritten Text Recognition for manuscripts and early printed texts
Handwritten Text Recognition for manuscripts and early printed textsHandwritten Text Recognition for manuscripts and early printed texts
Handwritten Text Recognition for manuscripts and early printed textsMaria Levchenko
 

Último (20)

GenCyber Cyber Security Day Presentation
GenCyber Cyber Security Day PresentationGenCyber Cyber Security Day Presentation
GenCyber Cyber Security Day Presentation
 
WhatsApp 9892124323 ✓Call Girls In Kalyan ( Mumbai ) secure service
WhatsApp 9892124323 ✓Call Girls In Kalyan ( Mumbai ) secure serviceWhatsApp 9892124323 ✓Call Girls In Kalyan ( Mumbai ) secure service
WhatsApp 9892124323 ✓Call Girls In Kalyan ( Mumbai ) secure service
 
08448380779 Call Girls In Friends Colony Women Seeking Men
08448380779 Call Girls In Friends Colony Women Seeking Men08448380779 Call Girls In Friends Colony Women Seeking Men
08448380779 Call Girls In Friends Colony Women Seeking Men
 
How to convert PDF to text with Nanonets
How to convert PDF to text with NanonetsHow to convert PDF to text with Nanonets
How to convert PDF to text with Nanonets
 
SQL Database Design For Developers at php[tek] 2024
SQL Database Design For Developers at php[tek] 2024SQL Database Design For Developers at php[tek] 2024
SQL Database Design For Developers at php[tek] 2024
 
Breaking the Kubernetes Kill Chain: Host Path Mount
Breaking the Kubernetes Kill Chain: Host Path MountBreaking the Kubernetes Kill Chain: Host Path Mount
Breaking the Kubernetes Kill Chain: Host Path Mount
 
Google AI Hackathon: LLM based Evaluator for RAG
Google AI Hackathon: LLM based Evaluator for RAGGoogle AI Hackathon: LLM based Evaluator for RAG
Google AI Hackathon: LLM based Evaluator for RAG
 
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
 
Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...
Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...
Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...
 
Scaling API-first – The story of a global engineering organization
Scaling API-first – The story of a global engineering organizationScaling API-first – The story of a global engineering organization
Scaling API-first – The story of a global engineering organization
 
Histor y of HAM Radio presentation slide
Histor y of HAM Radio presentation slideHistor y of HAM Radio presentation slide
Histor y of HAM Radio presentation slide
 
Boost PC performance: How more available memory can improve productivity
Boost PC performance: How more available memory can improve productivityBoost PC performance: How more available memory can improve productivity
Boost PC performance: How more available memory can improve productivity
 
Understanding the Laravel MVC Architecture
Understanding the Laravel MVC ArchitectureUnderstanding the Laravel MVC Architecture
Understanding the Laravel MVC Architecture
 
Transcript: #StandardsGoals for 2024: What’s new for BISAC - Tech Forum 2024
Transcript: #StandardsGoals for 2024: What’s new for BISAC - Tech Forum 2024Transcript: #StandardsGoals for 2024: What’s new for BISAC - Tech Forum 2024
Transcript: #StandardsGoals for 2024: What’s new for BISAC - Tech Forum 2024
 
Data Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt RobisonData Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt Robison
 
Swan(sea) Song – personal research during my six years at Swansea ... and bey...
Swan(sea) Song – personal research during my six years at Swansea ... and bey...Swan(sea) Song – personal research during my six years at Swansea ... and bey...
Swan(sea) Song – personal research during my six years at Swansea ... and bey...
 
Salesforce Community Group Quito, Salesforce 101
Salesforce Community Group Quito, Salesforce 101Salesforce Community Group Quito, Salesforce 101
Salesforce Community Group Quito, Salesforce 101
 
My Hashitalk Indonesia April 2024 Presentation
My Hashitalk Indonesia April 2024 PresentationMy Hashitalk Indonesia April 2024 Presentation
My Hashitalk Indonesia April 2024 Presentation
 
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
 
Handwritten Text Recognition for manuscripts and early printed texts
Handwritten Text Recognition for manuscripts and early printed textsHandwritten Text Recognition for manuscripts and early printed texts
Handwritten Text Recognition for manuscripts and early printed texts
 

#8 Root Cause Analysis

  • 2.
  • 3. Problem Escapes and the Rule of 10 Defect Found at: Cost to the Company: Impact to the Company: Own Process Very Minor Next Process Minor Delay End of Line Rework Reschedule of Work Final Inspection Significant Rework Delay in Delivery Additional Inspection Customer Warranty Cost Admin. Cost Reputation Loss of Market Share $1 $10 $100 $1,000 $10,000
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12. or Fishbone or Ishikawa Diagram Cause-and-Effect Diagram Other (on every diagram) Causes Effect Materials Machinery Policies Plant/Equipment People Procedures Effect Man/Woman Methods Problem Reason Counter Measure
  • 13. Cause-and-Effect Diagram Eliminated symmetry, added notch Materials Machinery Man/Woman Methods Cannot Load Software on PC Power Interruption Bad Disk Diskette Missing Wrong Type Disk Don’t Have Mouse Inserted Disk Wrong Instructions Are Wrong Not Following Instructions Cannot Answer Prompt Question Graphics Board Incompatible Other Instructions Were Not Clear Not Enough Free Memory Hard Disk Crashed Upside Down Backward
  • 14.
  • 15.
  • 16. 5 Why’s A questioning technique for getting beyond symptoms and uncovering root causes.
  • 17. 5 Why’s (cont.) What’s happening that shouldn’t be? Why is it happening? Problem 1 2 3 4 5 Why is that? Why is that? Why is that? Why is that? C A U S ES Caution: If your last answer is something you cannot control, go back to previous answer
  • 18.
  • 19.
  • 20.