After the Contracts Are Signed: Busing the Most Common Myths in HR Technology - Presentation slides presented by Steve Boese and Trish McFarlane at the SHRM Annual Conference, June 30, 2015.

1. AFTER THE
CONTRACTS ARE
SIGNED
B U S T I N G T H E M O S T C O M M O N H R T E C H
I M P L E M E N T A T I O N M Y T H S

2. PRESENTING... YOUR PRESENTERS
Trish McFarlane
CEO, Principal Analyst
H3 HR Advisors
Steve Boese
Co-Chairman
HR Technology Conference

4. TODAY'S LINEUP...
TYING IMPLEMENTATION TO BUSINESS
OUTCOMES
•Implementation Configuration
Considerations
•Training
•Adoption
•Promotions/Raises/High Fives

5. BUSTING THE HR TECHNOLOGY
IMPLEMENTATION MYTHS

6. MYTH: DATA SHOWS ALL ORGANIZATIONS
ARE MOVING TO SAAS

7. BENEFITS OF SAAS

8. CONCERNS ABOUT SAAS

9. MYTH: YOU DON'T NEED AN
IMPLEMENTATION PLAN- THE VENDOR
HAS ONE

10. IMPLEMENTATION PLAN CHECKLIST
• Executive sponsor identification
• Members of implementation team
• Purpose, intent and scope of the implementation
– Data included
– Business requirements
– Systems integration requirements
– Workflow mapping/ process updates
• Creation of user cases
• Testing
• Potential roadblocks and Checkpoints

11. MYTH: KEEP YOUR TEAM SMALL, MORE
RESOURCES CAUSE MORE CONFUSION

12. THE RIGHT IMPLEMENTATION TEAM
MAKES ALL THE DIFFERENCE
• Project Manager
• System Administrator (Can be HR or IT)
• Key stakeholders (Department leaders and end users)
• Executive Sponsor
• System super users
• Trainers
• Communication leader

13. MYTH: EVERYONE IN THE COMPANY
WILL BE EXCITED ABOUT THE CHANGE

14. IMPORTANCE OF A CHANGE
MANAGEMENT PLAN

15. MYTH - FUNCTIONALITY IS MORE
IMPORTANT THAN USER EXPERIENCE

16. EXPECTATIONS FOR WORKPLACE
TECHNOLOGIES HAVE GROWN

17. MYTH - DURING IMPLEMENTATION, YOU
SHOULD AUTOMATE EXISTING PROCESSES

18. MODERN TECH PROVIDES THE
OPPORTUNITY TO REDESIGN AND IMPROVE
• One major benefit of packaged HR
technology is the standardization
and simplification of processes
• Customizations, workarounds, and
'uniqueness' contributes more to
the time, cost, and complexity of
tech projects
• Pro Tip: Let the implementation be
your impetus to simplify,
standardize, and improve
outdated, inefficient processes

19. MYTH - ALL CLOUD HR SYSTEMS
INTEGRATE EASILY WITH EACH OTHER

20. EVERY NEW HR SYSTEM CREATES
INTEGRATION CHALLENGES
• Understand needed system
integration requirements EARLY
• Dedicate time, budget, and
resources to documenting,
building, testing, and MAINTAINING
integrations
• Pro Tip: Try to work with your 'Core'
supplier's approved partners and
their validated integrations
Learning
Workforce
Planning
Compensation
Talent
Management
Recruiting
Core HR

21. MYTH - SECURITY OF HR AND EMPLOYEE
DATA IS THE VENDOR'S PROBLEM

22. SECURITY IS EVERYONE'S JOB
• Partner with your internal IT, Audit, and
Legal teams to identify security
requirements
• Raise data security, service level,
backup, and failure recovery needs
early, and include testing time
• Reinforce a culture of employee
awareness, best practices, and data
stewardship across HR and end users
Pro Tip: Listen to HR Happy Hour 216 -
'Keeping Your HR Data Secure' with ADP's
Chief Security Officer for more on the how
and why to approach HR systems and data
security

23. MYTH - TESTING IS A STEP THAT I.T.
SHOULD HANDLE

24. TESTING IS A TEAM SPORT
• Technical testing types
– Unit
– System
– Integration
– Stress
– Regression
• Functional testing types
– Process/Function
– Usability
– Pilot or Beta
– Acceptance
– Regression

25. MYTH - TRAINING? IT'S NOT NEEDED
WITH MODERN HR TECHNOLOGY

26. A MATRIX APPROACH TO TRAINING
• User needs are different and thus
training can't be 'one size fits all'
• The biggest barriers to user adopt are
'What's in it for me?' followed by 'I don’t
know how to do this'
• Pro Tip: Plan casual/infrequent user
training and communication as close to
when you need the users to engage

27. BIG FINISH...
• Technology has changed, massively,
but key elements of project
management, change management,
and exec support still remain
• Don’t underestimate how little most
folks embrace change
• Stay focused on the business drivers
that led you to even start in the first
place

28. SPECIAL THANKS TO SIERRA-CEDAR
Stacey Harris
2015- 2016 HR Systems Survey
http://www.sierra-cedar.com/survey-twitter-sc/

29. CONTACT INFORMATION
Trish McFarlane
• Trish@H3HR.com
• @TrishMcFarlane
• www.h3hr.com
Steve Boese
• Steve@H3HR.com
• @SteveBoese
• www.h3hr.com