SlideShare una empresa de Scribd logo
1 de 21
“DECISION MAKING SKILLS
IN
HUMAN RESOURCE
MANAGEMENT”
“The thought process of selecting a logical choice from
the available options.”
- www.businessdictionary.com
Presented by:
SNEHA. J. CHOUHAN
ROLL NO. B111207
TY.BMS
What is Decision Making?
• Decision making can be regarded
as the Judgmental
process resulting in the selection
of a course of action.
• When trying to make a
good decision, a person must wei
ght the positives and negatives of
each option, and consider all the
alternatives.
Thus,
• For effective decision making, a person must
be able to forecast the outcome of each option as
well, and based on all these items, determine
which option is the best for that particular
situation.
Importance of making effective
Decision Making in HR:
• Better utilization of resources
• Business growth.
• Facing problems and challenges.
• Achieving objectives.
• Facilitates innovation.
• Increases efficiency.
• Motivates Employees.
6 Ways To Make
Great Decisions…
Decision Making Skills in Human
Resource Management
Define the issue.
Evaluation Of Alternatives
Prepare for the changes in future (if any)
Make a Decision
Identify the Pros and Cons of the options
Gather Information about the Alternatives
DECISION MAKING SKILLS REQUIRED IN HR
OPTIMISTIC
TALENT
MANAGEMENT
LEADERSHIP
MANAGEMENT
EMPLOYMENT
ENGAGEMENT
PERFORMANCE
MANAGEMENT
SUCCESSION
PLANNING
A Group Activity to understand how
to make effective decisions as an
HR Personnel…
RULES & REGULATIONS:
1) Any individual knowing the answer is
supposed to raise their hands. Chorus
answers will be neglected .
2) Maintain discipline.
3) Person answering highest number of
answers shall be rewarded.
Case 1:
How to Deal With
a Negative
Employee as a HR
Personnel?
Solution for case 1:•
1) Conducting regular meetings with the staff and know their
grievances and resolve them.;
2) Appreciation for their work in the form of
certificates, displaying their name on the notice boards for
some doings, rewards or word of mouth.
3) Give and Take Respect policy must be followed.
4) Smiling face is the best solution to keep your employees happy.
Case 2:
• If there is a conflict
between the two people
of your organisation what
decision will you take to
resolve the conflict?
Solution for case 2:
Workplace Conflict Resolution:
• You must know how to deal
quickly with the burning
situation and act into
immediate effect.
• Conflict resolution, with you
as mediator, is essential.
• Practicing personal courage is
necessary if you want to really
resolve conflicts at work.
Case 3:
An employee of your
organisation has a very
low attendance at his
workplace. What would
you do in order to
improve his
attendance?
Solution for case 3:
• Counseling the employee, understanding the reason
behind his absenteeism.
• Making him realize the value for his work.
• Emotional influence, (Eg: How would his family run if
he is not attending his work on regular basis?)
• Recommend him to go under a Medical Fitness Test in
case he is ailing with any disease. If there is any disease
ruled out then give him a light job or in case if the
disease is critical then offer him a VRS.
Case 4:
• Ms. Sonia who is a sales executive of your company is
dealing into making business with Mr. Ajay from Goodwill
company pvt. Ltd. Recently they had a conflict and Mr. Ajay
complained to you for removing Ms. Sonia or else he will
stop making any further business with your company.
• Problem arised are:
1) Mr. Ajay is a loyal customer you cannot afford losing him
as he gives your company a lot of business.
2) Ms. Sonia is an excellent employee who has a very good
track record and he was liked within the company.
Dismissing her or even transferring her to a new
region will affect the morale of the work force
What decision would you make as an HR Manager to resolve
the issue?
Solution for Case 4:
1. Mr. Ajay is a major customer and cannot be displeased.
You can remove or transfer Ms. Sonia.
2. Ms. Sonia is a loyal and hard working. You need to keep
people like her even if it means loosing customers.
3. You can stop answering calls, act ignorant of the whole
episode. 'Time will solve the problem'.
4. Try to get Ms. Sonia and Mr. Ajay together for discussion
and try to compromise over the differences.
5. Shift Ms. Sonia to a new and more important project -
develop new business in the newly formed sub-region.
Mr. Ajay will have no problem with the new sales
representative
Case 5:
• A worker whilst working in the
factory got his hand severely
injured. The company did not pay
attention initially for getting any
immediate medical treatment. The
workers thus got aggrevated and
they stopped the production
process and thus called off a flash
(immediate/ without any notice)
strike.
• How would you tackle the situation
as a HR Manager?
Solution for Case 5:
• Pacify all the Trade Union Leaders and Workers
to start with the production process and thus
accordingly the matter can be discussed with
utmost peace with the Trade Unions .
• Assure the workers that the entire medical
facilities shall be taken care by the company.
• Inform the factories department, headquarters
and regional offices.
• Assure the workers that higher safety measures
shall be taken to prohibit any further accidents.
Decision Making Skills

Más contenido relacionado

La actualidad más candente

Decision making skills
Decision making skillsDecision making skills
Decision making skillsImtiaz Hussain
 
DECISION MAKING POWERPOINT
DECISION MAKING POWERPOINT DECISION MAKING POWERPOINT
DECISION MAKING POWERPOINT Andrew Schwartz
 
Problem Solving PowerPoint PPT Content Modern Sample
Problem Solving PowerPoint PPT Content Modern SampleProblem Solving PowerPoint PPT Content Modern Sample
Problem Solving PowerPoint PPT Content Modern SampleAndrew Schwartz
 
Decision making techniques
Decision making techniquesDecision making techniques
Decision making techniquesNikita Gupta
 
Problem solving & decision making at the workplace
Problem solving & decision making at the workplaceProblem solving & decision making at the workplace
Problem solving & decision making at the workplaceFaakor Agyekum
 
Decision Making: Decision Making Process, Stages in Decision Making, Individu...
Decision Making: Decision Making Process, Stages in Decision Making, Individu...Decision Making: Decision Making Process, Stages in Decision Making, Individu...
Decision Making: Decision Making Process, Stages in Decision Making, Individu...Ashish Hande
 
Presentation on Decision Making
Presentation on Decision MakingPresentation on Decision Making
Presentation on Decision MakingHina juyal
 
PROBLEM SOLVING POWERPOINT
PROBLEM SOLVING POWERPOINT PROBLEM SOLVING POWERPOINT
PROBLEM SOLVING POWERPOINT Andrew Schwartz
 
Fundamentals of Decision Making
Fundamentals of Decision Making Fundamentals of Decision Making
Fundamentals of Decision Making Andrew Hirst
 
Decision Making Skills
Decision Making SkillsDecision Making Skills
Decision Making Skillskatelync
 
Decision Making In Management
Decision Making In ManagementDecision Making In Management
Decision Making In ManagementVinesh Pathak
 
Problem solving & Decision making
Problem solving & Decision makingProblem solving & Decision making
Problem solving & Decision makingAbdallah Yakoub
 
Presentation on decision making
Presentation on decision makingPresentation on decision making
Presentation on decision makingjyoti savaliya
 
Decision making
Decision makingDecision making
Decision makingsanna1
 

La actualidad más candente (20)

Decision making skills
Decision making skillsDecision making skills
Decision making skills
 
DECISION MAKING POWERPOINT
DECISION MAKING POWERPOINT DECISION MAKING POWERPOINT
DECISION MAKING POWERPOINT
 
Problem Solving PowerPoint PPT Content Modern Sample
Problem Solving PowerPoint PPT Content Modern SampleProblem Solving PowerPoint PPT Content Modern Sample
Problem Solving PowerPoint PPT Content Modern Sample
 
Decision making
Decision makingDecision making
Decision making
 
Decision making techniques
Decision making techniquesDecision making techniques
Decision making techniques
 
Problem solving & decision making at the workplace
Problem solving & decision making at the workplaceProblem solving & decision making at the workplace
Problem solving & decision making at the workplace
 
Decision Making: Decision Making Process, Stages in Decision Making, Individu...
Decision Making: Decision Making Process, Stages in Decision Making, Individu...Decision Making: Decision Making Process, Stages in Decision Making, Individu...
Decision Making: Decision Making Process, Stages in Decision Making, Individu...
 
Presentation on Decision Making
Presentation on Decision MakingPresentation on Decision Making
Presentation on Decision Making
 
PROBLEM SOLVING POWERPOINT
PROBLEM SOLVING POWERPOINT PROBLEM SOLVING POWERPOINT
PROBLEM SOLVING POWERPOINT
 
Fundamentals of Decision Making
Fundamentals of Decision Making Fundamentals of Decision Making
Fundamentals of Decision Making
 
Decision Making Skills
Decision Making SkillsDecision Making Skills
Decision Making Skills
 
Managerial Decision Making by Dr. B. J. Mohite
Managerial Decision Making by Dr. B. J. MohiteManagerial Decision Making by Dr. B. J. Mohite
Managerial Decision Making by Dr. B. J. Mohite
 
Decision Making In Management
Decision Making In ManagementDecision Making In Management
Decision Making In Management
 
Problem solving & Decision making
Problem solving & Decision makingProblem solving & Decision making
Problem solving & Decision making
 
Decision Making 2
Decision Making 2Decision Making 2
Decision Making 2
 
Effective decision making
Effective decision makingEffective decision making
Effective decision making
 
Presentation on decision making
Presentation on decision makingPresentation on decision making
Presentation on decision making
 
Decision making
Decision makingDecision making
Decision making
 
Interview
InterviewInterview
Interview
 
Decision making
Decision makingDecision making
Decision making
 

Destacado

Decision making & problem solving
Decision making & problem solvingDecision making & problem solving
Decision making & problem solvingashish1afmi
 
Voice projection 2012
Voice projection 2012Voice projection 2012
Voice projection 2012Jim Aspinall
 
Creative Problem Solving and Decision Making Skills Action
Creative Problem Solving and Decision Making Skills ActionCreative Problem Solving and Decision Making Skills Action
Creative Problem Solving and Decision Making Skills ActionAdena Edwards
 
Tool & techniques decision making process
Tool & techniques decision making processTool & techniques decision making process
Tool & techniques decision making processMae Parcero
 
DECISION MAKING AND TECHNIQUES OF DECISION MAKING
DECISION MAKING AND TECHNIQUES OF DECISION MAKINGDECISION MAKING AND TECHNIQUES OF DECISION MAKING
DECISION MAKING AND TECHNIQUES OF DECISION MAKINGManah Chhabra
 
Sample of Business Decision Making Assignment
Sample of Business Decision Making AssignmentSample of Business Decision Making Assignment
Sample of Business Decision Making AssignmentAssignment Prime
 
Management and Organization Behavior PPT on Decision Making
Management and Organization Behavior PPT on Decision MakingManagement and Organization Behavior PPT on Decision Making
Management and Organization Behavior PPT on Decision MakingIshaq Ahmed
 
Identify 7 Wastes
Identify 7 WastesIdentify 7 Wastes
Identify 7 WastesLean for U
 
Leadership Is A Conversation By Kartik Baug
Leadership Is A Conversation   By Kartik BaugLeadership Is A Conversation   By Kartik Baug
Leadership Is A Conversation By Kartik BaugKartik Baug
 
Persuading, influencing and negotiating skills
Persuading, influencing and negotiating skillsPersuading, influencing and negotiating skills
Persuading, influencing and negotiating skillsMohammed Gamal
 
The Seven Wastes
The Seven WastesThe Seven Wastes
The Seven WastesJorge Ros
 
Fmea presentation
Fmea presentationFmea presentation
Fmea presentationMurat Terzi
 
Training 7 waste (7 pemborosan)
Training 7 waste (7 pemborosan)Training 7 waste (7 pemborosan)
Training 7 waste (7 pemborosan)Titip Novika
 
Influencing skills
Influencing skillsInfluencing skills
Influencing skillsAlan Barker
 

Destacado (20)

Decision making & problem solving
Decision making & problem solvingDecision making & problem solving
Decision making & problem solving
 
Voice projection 2012
Voice projection 2012Voice projection 2012
Voice projection 2012
 
Presentation types
Presentation typesPresentation types
Presentation types
 
Creative Problem Solving and Decision Making Skills Action
Creative Problem Solving and Decision Making Skills ActionCreative Problem Solving and Decision Making Skills Action
Creative Problem Solving and Decision Making Skills Action
 
Decision making
Decision makingDecision making
Decision making
 
Tool & techniques decision making process
Tool & techniques decision making processTool & techniques decision making process
Tool & techniques decision making process
 
DECISION MAKING AND TECHNIQUES OF DECISION MAKING
DECISION MAKING AND TECHNIQUES OF DECISION MAKINGDECISION MAKING AND TECHNIQUES OF DECISION MAKING
DECISION MAKING AND TECHNIQUES OF DECISION MAKING
 
Sample of Business Decision Making Assignment
Sample of Business Decision Making AssignmentSample of Business Decision Making Assignment
Sample of Business Decision Making Assignment
 
Decision making
Decision makingDecision making
Decision making
 
Management and Organization Behavior PPT on Decision Making
Management and Organization Behavior PPT on Decision MakingManagement and Organization Behavior PPT on Decision Making
Management and Organization Behavior PPT on Decision Making
 
Identify 7 Wastes
Identify 7 WastesIdentify 7 Wastes
Identify 7 Wastes
 
Process F.M.E.A
Process F.M.E.AProcess F.M.E.A
Process F.M.E.A
 
Leadership Is A Conversation By Kartik Baug
Leadership Is A Conversation   By Kartik BaugLeadership Is A Conversation   By Kartik Baug
Leadership Is A Conversation By Kartik Baug
 
Persuading, influencing and negotiating skills
Persuading, influencing and negotiating skillsPersuading, influencing and negotiating skills
Persuading, influencing and negotiating skills
 
The Seven Wastes
The Seven WastesThe Seven Wastes
The Seven Wastes
 
Negotiation skills
Negotiation skillsNegotiation skills
Negotiation skills
 
Fmea presentation
Fmea presentationFmea presentation
Fmea presentation
 
FMEA Presentation
FMEA PresentationFMEA Presentation
FMEA Presentation
 
Training 7 waste (7 pemborosan)
Training 7 waste (7 pemborosan)Training 7 waste (7 pemborosan)
Training 7 waste (7 pemborosan)
 
Influencing skills
Influencing skillsInfluencing skills
Influencing skills
 

Similar a Decision Making Skills

Ob analysis interview
Ob analysis interviewOb analysis interview
Ob analysis interviewSanaRiaz789
 
Presentation on Positive attitude among the workforce
Presentation on Positive attitude among the workforce Presentation on Positive attitude among the workforce
Presentation on Positive attitude among the workforce Muthoot finance Ltd
 
Mastering the art of motivation
Mastering the art of motivation   Mastering the art of motivation
Mastering the art of motivation Jacqueline Naughton
 
2 Leading Teams - Motivation and Conflict
2 Leading Teams - Motivation and Conflict2 Leading Teams - Motivation and Conflict
2 Leading Teams - Motivation and ConflictTony
 
TIPS FOR MINIMIZING WORKPLACE NEGATIVITY
TIPS FOR MINIMIZING WORKPLACE NEGATIVITYTIPS FOR MINIMIZING WORKPLACE NEGATIVITY
TIPS FOR MINIMIZING WORKPLACE NEGATIVITYmassage4events
 
employee counselling.pptx
employee counselling.pptxemployee counselling.pptx
employee counselling.pptxSuveerJain2
 
Questions & answers call center by teacher jp
Questions & answers call center by teacher jpQuestions & answers call center by teacher jp
Questions & answers call center by teacher jpSerrgioDj Ajc
 
How Will You Deal With Difficult Employees?
How Will You Deal With Difficult Employees?How Will You Deal With Difficult Employees?
How Will You Deal With Difficult Employees?Portia Stevens
 
CFS Client Interviewing Guide 2016
CFS Client Interviewing Guide 2016CFS Client Interviewing Guide 2016
CFS Client Interviewing Guide 2016Johanna Rodriguez
 
EAPP Lesson 4.pptx
EAPP Lesson 4.pptxEAPP Lesson 4.pptx
EAPP Lesson 4.pptxSupahPapah
 
Why Retain Bad Employees With 14% Unemployment?
Why Retain Bad Employees With 14% Unemployment?Why Retain Bad Employees With 14% Unemployment?
Why Retain Bad Employees With 14% Unemployment?MPCA
 
ARE YOU HIRING EMPLOYEES TO FIRE
ARE YOU HIRING EMPLOYEES TO FIREARE YOU HIRING EMPLOYEES TO FIRE
ARE YOU HIRING EMPLOYEES TO FIRECini Bhanumathy
 
Are you hiring employees to fire......
Are you hiring employees to fire......Are you hiring employees to fire......
Are you hiring employees to fire......Cini Bhanumathy
 
Project Final report...vitthal
Project Final report...vitthalProject Final report...vitthal
Project Final report...vitthalVitthal Dhingra
 
The definitive guide_to_the_leadership_behaviors_that_create_a_culture_of_con...
The definitive guide_to_the_leadership_behaviors_that_create_a_culture_of_con...The definitive guide_to_the_leadership_behaviors_that_create_a_culture_of_con...
The definitive guide_to_the_leadership_behaviors_that_create_a_culture_of_con...K S sajeeth
 

Similar a Decision Making Skills (20)

Ob analysis interview
Ob analysis interviewOb analysis interview
Ob analysis interview
 
Lecture 5
Lecture 5Lecture 5
Lecture 5
 
Performance
PerformancePerformance
Performance
 
Initiative
InitiativeInitiative
Initiative
 
Presentation on Positive attitude among the workforce
Presentation on Positive attitude among the workforce Presentation on Positive attitude among the workforce
Presentation on Positive attitude among the workforce
 
Session 3
Session 3Session 3
Session 3
 
Mastering the art of motivation
Mastering the art of motivation   Mastering the art of motivation
Mastering the art of motivation
 
2 Leading Teams - Motivation and Conflict
2 Leading Teams - Motivation and Conflict2 Leading Teams - Motivation and Conflict
2 Leading Teams - Motivation and Conflict
 
Problem management
Problem managementProblem management
Problem management
 
TIPS FOR MINIMIZING WORKPLACE NEGATIVITY
TIPS FOR MINIMIZING WORKPLACE NEGATIVITYTIPS FOR MINIMIZING WORKPLACE NEGATIVITY
TIPS FOR MINIMIZING WORKPLACE NEGATIVITY
 
employee counselling.pptx
employee counselling.pptxemployee counselling.pptx
employee counselling.pptx
 
Questions & answers call center by teacher jp
Questions & answers call center by teacher jpQuestions & answers call center by teacher jp
Questions & answers call center by teacher jp
 
How Will You Deal With Difficult Employees?
How Will You Deal With Difficult Employees?How Will You Deal With Difficult Employees?
How Will You Deal With Difficult Employees?
 
CFS Client Interviewing Guide 2016
CFS Client Interviewing Guide 2016CFS Client Interviewing Guide 2016
CFS Client Interviewing Guide 2016
 
EAPP Lesson 4.pptx
EAPP Lesson 4.pptxEAPP Lesson 4.pptx
EAPP Lesson 4.pptx
 
Why Retain Bad Employees With 14% Unemployment?
Why Retain Bad Employees With 14% Unemployment?Why Retain Bad Employees With 14% Unemployment?
Why Retain Bad Employees With 14% Unemployment?
 
ARE YOU HIRING EMPLOYEES TO FIRE
ARE YOU HIRING EMPLOYEES TO FIREARE YOU HIRING EMPLOYEES TO FIRE
ARE YOU HIRING EMPLOYEES TO FIRE
 
Are you hiring employees to fire......
Are you hiring employees to fire......Are you hiring employees to fire......
Are you hiring employees to fire......
 
Project Final report...vitthal
Project Final report...vitthalProject Final report...vitthal
Project Final report...vitthal
 
The definitive guide_to_the_leadership_behaviors_that_create_a_culture_of_con...
The definitive guide_to_the_leadership_behaviors_that_create_a_culture_of_con...The definitive guide_to_the_leadership_behaviors_that_create_a_culture_of_con...
The definitive guide_to_the_leadership_behaviors_that_create_a_culture_of_con...
 

Más de Sneha J Chouhan

Marketing Strategies comparison between Samsung, HTC and Motorola
Marketing Strategies comparison between Samsung, HTC and MotorolaMarketing Strategies comparison between Samsung, HTC and Motorola
Marketing Strategies comparison between Samsung, HTC and MotorolaSneha J Chouhan
 
An Analysis Of the Union Budget from 2010- 2015 Education Sector
An Analysis Of the Union Budget from 2010- 2015 Education SectorAn Analysis Of the Union Budget from 2010- 2015 Education Sector
An Analysis Of the Union Budget from 2010- 2015 Education SectorSneha J Chouhan
 
Interview Questions- Human Resource Management
Interview Questions- Human Resource ManagementInterview Questions- Human Resource Management
Interview Questions- Human Resource ManagementSneha J Chouhan
 
Cyber Law and Information Technology Act 2000 with case studies
Cyber Law and Information Technology Act 2000 with case studiesCyber Law and Information Technology Act 2000 with case studies
Cyber Law and Information Technology Act 2000 with case studiesSneha J Chouhan
 
Marketing Management PPT
Marketing Management PPTMarketing Management PPT
Marketing Management PPTSneha J Chouhan
 
Functions Of Management At Subway (Planning, Organising, Directing, Staffing,...
Functions Of Management At Subway (Planning, Organising, Directing, Staffing,...Functions Of Management At Subway (Planning, Organising, Directing, Staffing,...
Functions Of Management At Subway (Planning, Organising, Directing, Staffing,...Sneha J Chouhan
 
Leadership and a business game on leadership.
Leadership and a business game on leadership.Leadership and a business game on leadership.
Leadership and a business game on leadership.Sneha J Chouhan
 
A Business Plan On Catering Services (Wholesome Catering Services)
A Business Plan On Catering Services (Wholesome Catering Services)A Business Plan On Catering Services (Wholesome Catering Services)
A Business Plan On Catering Services (Wholesome Catering Services)Sneha J Chouhan
 
A brief summary about Bharat Petroleum Corporation Limited (BPCL)
A brief summary about Bharat Petroleum Corporation Limited (BPCL)A brief summary about Bharat Petroleum Corporation Limited (BPCL)
A brief summary about Bharat Petroleum Corporation Limited (BPCL)Sneha J Chouhan
 
Service Sector Management at State Bank of India
Service Sector Management at State Bank of IndiaService Sector Management at State Bank of India
Service Sector Management at State Bank of IndiaSneha J Chouhan
 
Public Distribution System
Public Distribution SystemPublic Distribution System
Public Distribution SystemSneha J Chouhan
 

Más de Sneha J Chouhan (14)

Marketing Strategies comparison between Samsung, HTC and Motorola
Marketing Strategies comparison between Samsung, HTC and MotorolaMarketing Strategies comparison between Samsung, HTC and Motorola
Marketing Strategies comparison between Samsung, HTC and Motorola
 
An Analysis Of the Union Budget from 2010- 2015 Education Sector
An Analysis Of the Union Budget from 2010- 2015 Education SectorAn Analysis Of the Union Budget from 2010- 2015 Education Sector
An Analysis Of the Union Budget from 2010- 2015 Education Sector
 
Interview Questions- Human Resource Management
Interview Questions- Human Resource ManagementInterview Questions- Human Resource Management
Interview Questions- Human Resource Management
 
Cyber Law and Information Technology Act 2000 with case studies
Cyber Law and Information Technology Act 2000 with case studiesCyber Law and Information Technology Act 2000 with case studies
Cyber Law and Information Technology Act 2000 with case studies
 
Quality Control
Quality ControlQuality Control
Quality Control
 
Marketing Management PPT
Marketing Management PPTMarketing Management PPT
Marketing Management PPT
 
Functions Of Management At Subway (Planning, Organising, Directing, Staffing,...
Functions Of Management At Subway (Planning, Organising, Directing, Staffing,...Functions Of Management At Subway (Planning, Organising, Directing, Staffing,...
Functions Of Management At Subway (Planning, Organising, Directing, Staffing,...
 
Leadership and a business game on leadership.
Leadership and a business game on leadership.Leadership and a business game on leadership.
Leadership and a business game on leadership.
 
A Business Plan On Catering Services (Wholesome Catering Services)
A Business Plan On Catering Services (Wholesome Catering Services)A Business Plan On Catering Services (Wholesome Catering Services)
A Business Plan On Catering Services (Wholesome Catering Services)
 
A brief summary about Bharat Petroleum Corporation Limited (BPCL)
A brief summary about Bharat Petroleum Corporation Limited (BPCL)A brief summary about Bharat Petroleum Corporation Limited (BPCL)
A brief summary about Bharat Petroleum Corporation Limited (BPCL)
 
Sand Mafia (India)
Sand Mafia (India)Sand Mafia (India)
Sand Mafia (India)
 
Service Sector Management at State Bank of India
Service Sector Management at State Bank of IndiaService Sector Management at State Bank of India
Service Sector Management at State Bank of India
 
Public Distribution System
Public Distribution SystemPublic Distribution System
Public Distribution System
 
Capital Market
Capital MarketCapital Market
Capital Market
 

Último

BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John MeulemansBCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John MeulemansBBPMedia1
 
7movierulz.uk
7movierulz.uk7movierulz.uk
7movierulz.ukaroemirsr
 
Introduction to The overview of GAAP LO 1-5.pptx
Introduction to The overview of GAAP LO 1-5.pptxIntroduction to The overview of GAAP LO 1-5.pptx
Introduction to The overview of GAAP LO 1-5.pptxJemalSeid25
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfCharles Cotter, PhD
 
Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)Lviv Startup Club
 
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxCracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxWorkforce Group
 
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for BusinessQ2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for BusinessAPCO
 
Anyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyAnyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyHanna Klim
 
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...Khaled Al Awadi
 
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfAMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfJohnCarloValencia4
 
Developing Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursDeveloping Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursKaiNexus
 
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGUNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGlokeshwarmaha
 
PDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfPDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfHajeJanKamps
 
Entrepreneurship & organisations: influences and organizations
Entrepreneurship & organisations: influences and organizationsEntrepreneurship & organisations: influences and organizations
Entrepreneurship & organisations: influences and organizationsP&CO
 
Live-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarLive-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarNathanielSchmuck
 
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...AustraliaChapterIIBA
 
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfGraham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfAnhNguyen97152
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access
 
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfPDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfHajeJanKamps
 
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...TalentView
 

Último (20)

BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John MeulemansBCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
 
7movierulz.uk
7movierulz.uk7movierulz.uk
7movierulz.uk
 
Introduction to The overview of GAAP LO 1-5.pptx
Introduction to The overview of GAAP LO 1-5.pptxIntroduction to The overview of GAAP LO 1-5.pptx
Introduction to The overview of GAAP LO 1-5.pptx
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
 
Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)
 
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxCracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
 
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for BusinessQ2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
 
Anyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyAnyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agency
 
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
 
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfAMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
 
Developing Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursDeveloping Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, Ours
 
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGUNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
 
PDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfPDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdf
 
Entrepreneurship & organisations: influences and organizations
Entrepreneurship & organisations: influences and organizationsEntrepreneurship & organisations: influences and organizations
Entrepreneurship & organisations: influences and organizations
 
Live-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarLive-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry Webinar
 
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
 
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfGraham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024
 
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfPDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
 
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...
 

Decision Making Skills

  • 1. “DECISION MAKING SKILLS IN HUMAN RESOURCE MANAGEMENT” “The thought process of selecting a logical choice from the available options.” - www.businessdictionary.com
  • 2. Presented by: SNEHA. J. CHOUHAN ROLL NO. B111207 TY.BMS
  • 3. What is Decision Making? • Decision making can be regarded as the Judgmental process resulting in the selection of a course of action. • When trying to make a good decision, a person must wei ght the positives and negatives of each option, and consider all the alternatives.
  • 4. Thus, • For effective decision making, a person must be able to forecast the outcome of each option as well, and based on all these items, determine which option is the best for that particular situation.
  • 5. Importance of making effective Decision Making in HR: • Better utilization of resources • Business growth. • Facing problems and challenges. • Achieving objectives. • Facilitates innovation. • Increases efficiency. • Motivates Employees.
  • 6. 6 Ways To Make Great Decisions…
  • 7. Decision Making Skills in Human Resource Management Define the issue. Evaluation Of Alternatives Prepare for the changes in future (if any) Make a Decision Identify the Pros and Cons of the options Gather Information about the Alternatives
  • 8. DECISION MAKING SKILLS REQUIRED IN HR OPTIMISTIC TALENT MANAGEMENT LEADERSHIP MANAGEMENT EMPLOYMENT ENGAGEMENT PERFORMANCE MANAGEMENT SUCCESSION PLANNING
  • 9. A Group Activity to understand how to make effective decisions as an HR Personnel…
  • 10. RULES & REGULATIONS: 1) Any individual knowing the answer is supposed to raise their hands. Chorus answers will be neglected . 2) Maintain discipline. 3) Person answering highest number of answers shall be rewarded.
  • 11. Case 1: How to Deal With a Negative Employee as a HR Personnel?
  • 12. Solution for case 1:• 1) Conducting regular meetings with the staff and know their grievances and resolve them.; 2) Appreciation for their work in the form of certificates, displaying their name on the notice boards for some doings, rewards or word of mouth. 3) Give and Take Respect policy must be followed. 4) Smiling face is the best solution to keep your employees happy.
  • 13. Case 2: • If there is a conflict between the two people of your organisation what decision will you take to resolve the conflict?
  • 14. Solution for case 2: Workplace Conflict Resolution: • You must know how to deal quickly with the burning situation and act into immediate effect. • Conflict resolution, with you as mediator, is essential. • Practicing personal courage is necessary if you want to really resolve conflicts at work.
  • 15. Case 3: An employee of your organisation has a very low attendance at his workplace. What would you do in order to improve his attendance?
  • 16. Solution for case 3: • Counseling the employee, understanding the reason behind his absenteeism. • Making him realize the value for his work. • Emotional influence, (Eg: How would his family run if he is not attending his work on regular basis?) • Recommend him to go under a Medical Fitness Test in case he is ailing with any disease. If there is any disease ruled out then give him a light job or in case if the disease is critical then offer him a VRS.
  • 17. Case 4: • Ms. Sonia who is a sales executive of your company is dealing into making business with Mr. Ajay from Goodwill company pvt. Ltd. Recently they had a conflict and Mr. Ajay complained to you for removing Ms. Sonia or else he will stop making any further business with your company. • Problem arised are: 1) Mr. Ajay is a loyal customer you cannot afford losing him as he gives your company a lot of business. 2) Ms. Sonia is an excellent employee who has a very good track record and he was liked within the company. Dismissing her or even transferring her to a new region will affect the morale of the work force What decision would you make as an HR Manager to resolve the issue?
  • 18. Solution for Case 4: 1. Mr. Ajay is a major customer and cannot be displeased. You can remove or transfer Ms. Sonia. 2. Ms. Sonia is a loyal and hard working. You need to keep people like her even if it means loosing customers. 3. You can stop answering calls, act ignorant of the whole episode. 'Time will solve the problem'. 4. Try to get Ms. Sonia and Mr. Ajay together for discussion and try to compromise over the differences. 5. Shift Ms. Sonia to a new and more important project - develop new business in the newly formed sub-region. Mr. Ajay will have no problem with the new sales representative
  • 19. Case 5: • A worker whilst working in the factory got his hand severely injured. The company did not pay attention initially for getting any immediate medical treatment. The workers thus got aggrevated and they stopped the production process and thus called off a flash (immediate/ without any notice) strike. • How would you tackle the situation as a HR Manager?
  • 20. Solution for Case 5: • Pacify all the Trade Union Leaders and Workers to start with the production process and thus accordingly the matter can be discussed with utmost peace with the Trade Unions . • Assure the workers that the entire medical facilities shall be taken care by the company. • Inform the factories department, headquarters and regional offices. • Assure the workers that higher safety measures shall be taken to prohibit any further accidents.