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Copyright © 2005 Accenture All Rights Reserved. Accenture, its logo, and Accenture High Performance Delivered are trademarks of Accenture.
Measuring and Managing the
CMMI® Journey Using GQM
2Copyright © 2005 Accenture All Rights Reserved.
Agenda
Why change initiatives fail?
Metrics driven initiative management
GQM: Big picture
GQM for CMMI® Program
References
3Copyright © 2005 Accenture All Rights Reserved.
Why change initiatives fail?
Two out of every three change initiatives fail.
Why:
- Lack of initiative alignment to business needs
- No convincing evidence to leadership team on initiative progress
- Initiative team size is too small
- History of unsuccessful change initiatives
- Inadequate indication of implementation status or progress
- Lack of quantitative program management rigor
Measure and Manage While You Drive Change
4Copyright © 2005 Accenture All Rights Reserved.
Metrics Driven Initiative
Management
Creating Initiative Memory using Metrics
Business
Objectives
Strategic
Road Map
Initiative
Plan
CMMI®
Initiative
-Defining Plan
-Forming
process teams
-Defining
organizational
processes
-Implementation
and training
- Process
Compliance
Checks
- Appraisals
Plan – Execute – Control
Using Defined Metrics
5Copyright © 2005 Accenture All Rights Reserved.
GQM: Big Picture
GQM
Goal (Conceptual) Question (Operational)
Metric (Quantitative)
• Business goals
• Initiative objectives
• Strategy or conceptual idea
• Data
• Measures and metrics
• Subjective and objective metrics
• How do we achieve
goals?
• What is the plan?
• How do we execute or
implement?
6Copyright © 2005 Accenture All Rights Reserved.
GQM for CMMI® Program
Typical Goals for a CMMI® program:
Better control on IT/Software Development budget spend
High Quality Software Delivery
Better control over project management
Obtain institutionalization of processes
Achieve Target Maturity Level
7Copyright © 2005 Accenture All Rights Reserved.
GQM for CMMI® Program
Translating Goals to Questions
Goal 1: Better control on budget spend
? G1Q1: How to reduce budget overrun or budget variations?
? G1Q2: What is the current effort estimation process confidence level?
? G1Q3: What are the existing budget review methods?
Goal 2: High Quality Software Delivery
? G2Q1: How to reduce # of errors reported after Implementation?
? G2Q2: What is the peer review process effectiveness?
? G2Q3: Is there a plan to reduce re-work effort?
? G2Q4: How do we improve test efficiency ?
Note: The questions listed here are only a representative sample
8Copyright © 2005 Accenture All Rights Reserved.
GQM for CMMI® Program
Translating Goals to Questions
Goal 3: Better control over project management
? G3Q1: What is the project management effort?
? G3Q2: What is the compliance to project management processes?
? G3Q3: How do we improve project management competency?
Goal 4: Obtain institutionalization of processes
? G4Q1: How do we reduce process non-compliances?
? G4Q2: What are the current challenges in implementing PPQA?
? G4Q3: How do we build buy-in into the processes?
Note: The questions listed here are only a representative sample
9Copyright © 2005 Accenture All Rights Reserved.
GQM for CMMI® Program
Translating Questions to Metrics
Goal 1: Better control on budget spend
? G1Q1: How to reduce budget overrun or budget variations?
? G1Q2: What is the current effort estimation process confidence level?
? G1Q3: What are the existing budget review methods?
Goal 2: High Quality Software Delivery
? G2Q1: How to reduce # of errors reported after implementation?
? G2Q2: What is the peer review process effectiveness?
? G2Q3: Is there a plan to reduce cost of quality effort?
? G2Q4: How do we improve test efficiency ?
Note: The metrics listed here are only a representative sample
Phase wise effort
Variation
Effort Performance
Index
Earned Value
Metrics
Estimation Model
Confidence Index
Defect Removal
Efficiency
Testing activities
efficiency
% of Cost of
Quality
Phase wise
Review efficiency
10Copyright © 2005 Accenture All Rights Reserved.
GQM for CMMI® Program
Translating Questions to Metrics
Goal 3: Better control over project management
? G3Q1: What is the project management effort?
? G3Q2: What is the compliance to project management processes?
? G3Q3: How do we improve project management competency?
Goal 4: Obtain institutionalization of processes
? G4Q1: How do we reduce process non-compliances (NC)?
? G4Q2: What are the current challenges in implementing PPQA?
? G4Q3: How do we build buy-in into the processes?
Note: The metrics listed here are only a representative sample
NC count per
PPQA effort spent
Compliance to
PPQA/SEPG Staffing
Average Age of
Unresolved NC
Generic Practices
NC Score
% PM effort for a
given project size
PM skill Training
effort
Compliance to
PM processes
Schedule
Variance
11Copyright © 2005 Accenture All Rights Reserved.
GQM for CMMI® Program
Translating Questions to Metrics
Big Goal: Achieve Target Maturity Level
?BGQ1: What is the CMMI® program plan for targeted maturity level?
?BGQ2: Is the performance of the initiative on track?
?BGQ3: What is the health of implementation for all Process Areas?
Note: The metrics listed here are only a representative sample
% Schedule
variance as per
defined plan
Compliance to
CMMI® Program
Staffing Needs
Process Area
wise Compliance
Score to SPs
Selected Goal 1
metrics
performance
Selected Goal 2
metrics
performance
Selected Goal 3
metrics
performance
Selected Goal 4
metrics
performance
12Copyright © 2005 Accenture All Rights Reserved.
GQM for CMMI® Program
Process to arrive at health of CMMI® Program
Select
Metrics Set
Define
Performance
Targets
Compute
Performance
Aggregate
Program
Performance
•Data collection and validation
•Management review mechanism
•Identifying corrective actions
•Stakeholders communication
Plan
13Copyright © 2005 Accenture All Rights Reserved.
GQM for CMMI® Program
Example :
Select
Metrics Set
OPF Process
Area (PA)
Compliance
Score for SPs
Define
Performance
Targets
5 – Max Compliance
1 – Min Compliance
6 – SPs in OPF
Max Score = 30
Min Score = 6
Month 1:Target > 70
Month 2:Target > 80
Month 3:Target > 90
Compute
Performance
In first month:
Actual score = 22
% = 100 * 22/30
% = 73%
Note: The targets defined are only sample values
Aggregate
Program
Performance
Metric
Performance
is GREEN
14Copyright © 2005 Accenture All Rights Reserved.
GQM for CMMI® Program
Sample Program Dashboard:
Metric Month 1 Month 2 Month 3
G1Q1
G1Q2
G2Q1
G2Q3
G3Q4
G4Q1
G4Q2
BGQ1
BGQ3
Benefits:
- Metric driven initiative management
- Visibility into early warning signals
- Initiative alignment to business goals
- Better stakeholders communication
- Readiness indicator for appraisals
- Strengthens metrics programSample
Metrics Driven CMMI® Initiative Management
15Copyright © 2005 Accenture All Rights Reserved.
References
1. Experiences in implementing measurement programs, Wolfhart Goethert, Will
Hayes, Nov 2001, CMU/SEI-TN-026
2. CMMI®: Guidelines for Process Integration and Product Improvement Mary Beth
Chrissis, Mike Konrad and Sandy Shrum; Addison-Wesley Professional
3. The Software Engineering Laboratory Web site: http://sel.gsfc.nasa.gov/website/exp-
factory/gqm.htm
4. http://www.sei.cmu.edu/cmmi/
5. The hard side of change management, by Harold L Sirkin, Perry Keenan and Alan
Jackson , Harvard Business Review, October 2005
Copyright © 2005 Accenture All Rights Reserved.
Thank You
e-mail: Rajendra.T.Prasad@accenture.com

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2006 017 001_23922

  • 1. Copyright © 2005 Accenture All Rights Reserved. Accenture, its logo, and Accenture High Performance Delivered are trademarks of Accenture. Measuring and Managing the CMMI® Journey Using GQM
  • 2. 2Copyright © 2005 Accenture All Rights Reserved. Agenda Why change initiatives fail? Metrics driven initiative management GQM: Big picture GQM for CMMI® Program References
  • 3. 3Copyright © 2005 Accenture All Rights Reserved. Why change initiatives fail? Two out of every three change initiatives fail. Why: - Lack of initiative alignment to business needs - No convincing evidence to leadership team on initiative progress - Initiative team size is too small - History of unsuccessful change initiatives - Inadequate indication of implementation status or progress - Lack of quantitative program management rigor Measure and Manage While You Drive Change
  • 4. 4Copyright © 2005 Accenture All Rights Reserved. Metrics Driven Initiative Management Creating Initiative Memory using Metrics Business Objectives Strategic Road Map Initiative Plan CMMI® Initiative -Defining Plan -Forming process teams -Defining organizational processes -Implementation and training - Process Compliance Checks - Appraisals Plan – Execute – Control Using Defined Metrics
  • 5. 5Copyright © 2005 Accenture All Rights Reserved. GQM: Big Picture GQM Goal (Conceptual) Question (Operational) Metric (Quantitative) • Business goals • Initiative objectives • Strategy or conceptual idea • Data • Measures and metrics • Subjective and objective metrics • How do we achieve goals? • What is the plan? • How do we execute or implement?
  • 6. 6Copyright © 2005 Accenture All Rights Reserved. GQM for CMMI® Program Typical Goals for a CMMI® program: Better control on IT/Software Development budget spend High Quality Software Delivery Better control over project management Obtain institutionalization of processes Achieve Target Maturity Level
  • 7. 7Copyright © 2005 Accenture All Rights Reserved. GQM for CMMI® Program Translating Goals to Questions Goal 1: Better control on budget spend ? G1Q1: How to reduce budget overrun or budget variations? ? G1Q2: What is the current effort estimation process confidence level? ? G1Q3: What are the existing budget review methods? Goal 2: High Quality Software Delivery ? G2Q1: How to reduce # of errors reported after Implementation? ? G2Q2: What is the peer review process effectiveness? ? G2Q3: Is there a plan to reduce re-work effort? ? G2Q4: How do we improve test efficiency ? Note: The questions listed here are only a representative sample
  • 8. 8Copyright © 2005 Accenture All Rights Reserved. GQM for CMMI® Program Translating Goals to Questions Goal 3: Better control over project management ? G3Q1: What is the project management effort? ? G3Q2: What is the compliance to project management processes? ? G3Q3: How do we improve project management competency? Goal 4: Obtain institutionalization of processes ? G4Q1: How do we reduce process non-compliances? ? G4Q2: What are the current challenges in implementing PPQA? ? G4Q3: How do we build buy-in into the processes? Note: The questions listed here are only a representative sample
  • 9. 9Copyright © 2005 Accenture All Rights Reserved. GQM for CMMI® Program Translating Questions to Metrics Goal 1: Better control on budget spend ? G1Q1: How to reduce budget overrun or budget variations? ? G1Q2: What is the current effort estimation process confidence level? ? G1Q3: What are the existing budget review methods? Goal 2: High Quality Software Delivery ? G2Q1: How to reduce # of errors reported after implementation? ? G2Q2: What is the peer review process effectiveness? ? G2Q3: Is there a plan to reduce cost of quality effort? ? G2Q4: How do we improve test efficiency ? Note: The metrics listed here are only a representative sample Phase wise effort Variation Effort Performance Index Earned Value Metrics Estimation Model Confidence Index Defect Removal Efficiency Testing activities efficiency % of Cost of Quality Phase wise Review efficiency
  • 10. 10Copyright © 2005 Accenture All Rights Reserved. GQM for CMMI® Program Translating Questions to Metrics Goal 3: Better control over project management ? G3Q1: What is the project management effort? ? G3Q2: What is the compliance to project management processes? ? G3Q3: How do we improve project management competency? Goal 4: Obtain institutionalization of processes ? G4Q1: How do we reduce process non-compliances (NC)? ? G4Q2: What are the current challenges in implementing PPQA? ? G4Q3: How do we build buy-in into the processes? Note: The metrics listed here are only a representative sample NC count per PPQA effort spent Compliance to PPQA/SEPG Staffing Average Age of Unresolved NC Generic Practices NC Score % PM effort for a given project size PM skill Training effort Compliance to PM processes Schedule Variance
  • 11. 11Copyright © 2005 Accenture All Rights Reserved. GQM for CMMI® Program Translating Questions to Metrics Big Goal: Achieve Target Maturity Level ?BGQ1: What is the CMMI® program plan for targeted maturity level? ?BGQ2: Is the performance of the initiative on track? ?BGQ3: What is the health of implementation for all Process Areas? Note: The metrics listed here are only a representative sample % Schedule variance as per defined plan Compliance to CMMI® Program Staffing Needs Process Area wise Compliance Score to SPs Selected Goal 1 metrics performance Selected Goal 2 metrics performance Selected Goal 3 metrics performance Selected Goal 4 metrics performance
  • 12. 12Copyright © 2005 Accenture All Rights Reserved. GQM for CMMI® Program Process to arrive at health of CMMI® Program Select Metrics Set Define Performance Targets Compute Performance Aggregate Program Performance •Data collection and validation •Management review mechanism •Identifying corrective actions •Stakeholders communication Plan
  • 13. 13Copyright © 2005 Accenture All Rights Reserved. GQM for CMMI® Program Example : Select Metrics Set OPF Process Area (PA) Compliance Score for SPs Define Performance Targets 5 – Max Compliance 1 – Min Compliance 6 – SPs in OPF Max Score = 30 Min Score = 6 Month 1:Target > 70 Month 2:Target > 80 Month 3:Target > 90 Compute Performance In first month: Actual score = 22 % = 100 * 22/30 % = 73% Note: The targets defined are only sample values Aggregate Program Performance Metric Performance is GREEN
  • 14. 14Copyright © 2005 Accenture All Rights Reserved. GQM for CMMI® Program Sample Program Dashboard: Metric Month 1 Month 2 Month 3 G1Q1 G1Q2 G2Q1 G2Q3 G3Q4 G4Q1 G4Q2 BGQ1 BGQ3 Benefits: - Metric driven initiative management - Visibility into early warning signals - Initiative alignment to business goals - Better stakeholders communication - Readiness indicator for appraisals - Strengthens metrics programSample Metrics Driven CMMI® Initiative Management
  • 15. 15Copyright © 2005 Accenture All Rights Reserved. References 1. Experiences in implementing measurement programs, Wolfhart Goethert, Will Hayes, Nov 2001, CMU/SEI-TN-026 2. CMMI®: Guidelines for Process Integration and Product Improvement Mary Beth Chrissis, Mike Konrad and Sandy Shrum; Addison-Wesley Professional 3. The Software Engineering Laboratory Web site: http://sel.gsfc.nasa.gov/website/exp- factory/gqm.htm 4. http://www.sei.cmu.edu/cmmi/ 5. The hard side of change management, by Harold L Sirkin, Perry Keenan and Alan Jackson , Harvard Business Review, October 2005
  • 16. Copyright © 2005 Accenture All Rights Reserved. Thank You e-mail: Rajendra.T.Prasad@accenture.com