Housekeeping request to guests

1. RECEIVE
HOUSEKEEPING
REQUESTS
By: Irene Tayapad

2. ACTIVITY: GUESSING GAME
INSTRUCTIONS:
- the class will be divided into 2 groups
- each group will have their representative
- pictures will be presented on the screen
- and the group will guess what it is
- only the representative of the group will raise
his/ her hand

3. RECEIVE

4. HOUSEKEEPING

5. REQUEST

6. • is an important area in any accommodation property.
Most people see housekeeping as simply cleaning
guest rooms‟ but from an operational perspective
there is a lot more to housekeeping than just that.
The role of housekeeping is to ensure the comfort
and safety of guests while they are staying at a
hospitality organization.
HOUSEKEEPING

7. • Actions or activities performed to meet a
need or fulfill a requirement, often provided
by individuals or businesses to customers
or clients.
SERVICES

8. • These are essential services for maintaining a
happy, healthy, and safe workplace or healthcare
facility for everybody involved. Housekeeping
services entail routine dusting, vacuuming,
garbage disposal, and wiping and disinfecting
various surfaces, floors, and shared spaces.
HOUSEKEEPING SERVICES

9. GROUP ACTIVITY
INSTRUCTIONS:
• Divide the class into 4 groups.
• Each group will be given a their designated topics
• The groups will list down what is being ask on your
topic
• They must select a presenter.
• 5 minutes is allotted to complete the activity.
• Work collaboratively.

10. GROUP ACTIVITY
Criteria:
Content -10
Cooperation - 10
Delivery - 10
Total: 30 points

11. GROUP ACTIVITY
TASK:
Group 1: TYPES OF ACCOMMODATION
PROPERTIES
Group 2: TYPES OF GUEST REQUESTS
Group 3: TYPES OF COMPLAINTS
Group 4: TYPES OF STAFF REQUESTS

12. TYPES OF ACCOMODATION
PROPERTIES
A. Hotel. A building completely
independent, used for the regular
reception, accommodation or
lodging of travelers and tourists
and the provision of services
incidental there to for a fee.

13. TYPES OF ACCOMODATION
PROPERTIES
B. Resort. Any place with pleasant
environment and atmosphere
conducive to comfort, healthful
relaxation and rest, offering food,
sleeping accommodation and
recreational facilities to the public
for a fee or remuneration.

14. TYPES OF ACCOMODATION
PROPERTIES
C. Tourist Inn. A lodging
establishment catering to
transients which does not meet
the minimum requirements of an
economy hotel.

15. TYPES OF ACCOMODATION
PROPERTIES
D. Apartelle. Any building containing
several independent and furnished or
semi-furnished apartments, regularly
leased to tourists and travelers for
dwelling on a more or less long
term basis and offering basic services
to its tenants, similar to hotels.

16. TYPES OF ACCOMODATION
PROPERTIES
E. Pension House. A private or family-operated
tourist boarding house, tourist guest house or
tourist lodging house employing non-
professional domestic helpers regularly
catering to tourists and travelers, containing
several independent rooms, providing common
facilities such as toilets, bath rooms/showers,
living and dining rooms and/or kitchen and
where a combination of board
and lodging may be provided.

17. TYPES OF ACCOMODATION
PROPERTIES
F. Motorist Hotel Motel. Any
structure with several separate
units, primarily located along the
highway with individual or
common parking space at which
motorists may obtain lodging
and, in some instances, meals

18. TYPES OF GUEST REQUEST
• Additional equipment in their room – because they have
needs during their stay that are not accommodated by the
normal in-room items.
• Valet or laundry service – common among long stay
guests.
• Additional bedding – where the existing bedding is
unsuitable, uncomfortable or insufficient.

19. - Extra tea, coffee, sugar and milk sachets – a common
request where the guests spend a lot of time in their
room.
• Extra crockery or cutlery – where the room features a
kitchen or kitchenette this is also a common request
especially where guests want to entertain in their rooms.
• Vases – for flowers that have been delivered to them.

20. • Replacement items such as hair dryers, toasters, irons
and electric jugs to replace items that are not working.
• Extra bathroom guest supplies – another common
request for long-term guests: guests with long hair often
ask for extra shampoo and conditioner.
• Additional items in compendium – such as letterhead
paper, envelopes, postcards, pens, note paper.
• Additional towels – to accommodate extra showers or
baths taken by the guests: where the property has a
swimming pool this is a common request.

21. • Extra hangers for clothes, extra pillows, extra blankets.
• A power conversion board – to adapt their electrical
equipment to the power supply of the
venue: common where the property caters to some
international guests
• Ice and ice buckets.

22. TYPES OF COMPLAINTS
• Noisy people in the room next doors.
• Poor views from the balcony.
• Noisy pigeons outside the room which stop guests
getting to sleep.
• Noisy elevators near the room.
• Lack of facilities in the room.
• Quality of facilities that is below guest expectations
• Advertising that has created expectations that are
not being met.

23. TYPES OF STAFF REQUESTS
Cleaning
-cleaning duties - of items such as furniture, carpets,
equipment, windows, floors and bench surfaces.
• Cleaning of in-house facilities – including public areas,
change rooms and offices.
• Emergency cleaning – unexpected cleaning requests.
Cleaning and servicing of staff changing rooms.

24. Staff Uniforms
• Order and supply of staff uniforms.
• Providing laundry service – many properties operate
their own on-premise laundry whilst other venues will
use the services of an outside commercial laundry.
Most staff uniforms will be cleaned through the
housekeeping department.

25. Provision of Supplies
• Cleaning products, rags & equipment.
• Chemicals.
• Clean linen for F&B departments.
• Towels for gymnasiums.

26. Security
• Check rooms and floors for safety concerns.
• Ensure guest room and emergency doors are shut.
• Close storerooms.
• Participate in emergency and evacuation
procedures.

27. Other Tasks
• Move room service trays from rooms or corridor to
appropriate store area.
• Check mini bars for departing guest
• Check actual status of a room – whether a guest has
actually left the room or it is occupied .

28. Activity: Group Analysis
Each Group will enumerate the types in each topic they
are assigned to. (Use correct grammar and sentence
pattern)
Group 1: TYPES OF ACCOMMODATION PROPERTIES
Group 2: TYPES OF GUEST REQUESTS
Group 3: TYPES OF COMPLAINTS
Group 4: TYPES OF STAFF REQUESTS

29. Activity: Actingan Baby
Instructions:
- The class will be divided into 4 groups
- Each group will be given their assigned scenarios to act
out
- Each group will be given 20 seconds to act out
- The team that has the most realistic act will be the
winner

30. Criteria:
Content -10
Cooperation - 10
Delivery - 10
Creativity- 10
Total: 40 points

31. Activity: It's Question Time

32. What is the primary goal of
housekeeping services?

33. What should you do if a guest
requests extra towels for their
room?

34. How would you respond if a guest
asks for their room to be cleaned?

35. What would you do if a guest
requests additional room supplies
like shampoo and soap?

36. How would you handle a request
from a housekeeping staff member
for extra help due to a large
workload?

37. What steps would you take if a
housekeeping staff member informs
you that they need more cleaning
supplies?

38. THANK
YOU!