A review of an article entitled "Supervisor workplace gossip andits impact on employees" by Chien-Chih Kuo, Chih-Ying Wu, Chia-Wu Lin

1. Supervisor workplace gossip and
its impact on employees
By: Chien-Chih Kuo, Chih-Ying Wu, Chia-Wu Lin
CHAPTER 14 - Interpersonal and Organizational Communication
QIESTIENA ALIYA
FAEIZI BINTI FAIZUL
1812516
NURDIYANA BINTI
MOHAMMAD SHAFIE
1815788

2. 2
Introduction
Problem Statement
Research Objective
Research Contribution
Research Methodology
Summary of the research finding
Future recommendation from the research
Relation to the chapter
Outline

3. Explore the role of supervisor gossip inthe workplace
322 dyads werecontacted within 9 companies across several industries in taiwan,
(manufacturing, finance, and service). The final sample 218 dyads - 88 supervisors pairedwith
2 subordinates and 42 supervisors pairedwith 1 subordinate participated in this survey.
PRACTICALIMPLICATION - IMPROVE THEQUALITYOF THESUPERVISOR-SUBORDINATE RELATIONSHIP
a hypotheticalmodel - supervisor gossip has an effecton leader-memberexchange(LMX)

4. Organizational
researchers have rarely
explored the effects of
workplace gossip on
subordinates’ reactions
from the perspective of
organizational leadership.
Evidence from various disciplines has
suggested that workplace gossip
facilitates information management,
social bonding, interpersonal trust,
and norm learning and is based on
the theoretical perspectives of self
power, social learning, and social
comparison.
Managers can trigger
subordinates’
regulatory focus
states through verbal
language to influence
individuals’
perceptions and
attitudes

5. To determine effects of supervisor workplace
gossip on leader-member exchange
4
3
2
1 To clarify the role of supervisor gossip in the
workplace
To determine whether supervisor gossip produces
beneficial or detrimental influences on leadership
To utilized regulatory focus theory to explain the
impact of supervisor gossip (positive/negative) on
subordinates’ affective reactions.

6. 01
02
03
It applies workplace gossip to the field of
organizational leadership and elucidates the impact of
supervisor workplace gossip on leadership outcomes.
It provides a fresh research - a broad understanding of
the role of informal communication behavior
in the workplace.
It proposed that supervisor workplace gossip behavior
primes the subordinate’s self-regulatory system, which
in turn has an effect on subordinates’ perceptions of LMX.

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8. 8
Control variables
1
2
3
4
gender age tenure Education
level
Demographic variables
measures
Using the seven-item
LMX scale .Responses
were recorded using a
six-point Likert scale.
Using Kuo’s (2014)
12-item scale
supervisors as referents
to modify the ten-item
workplace ostracism
scale of Ferris et al.’s
(2008

9. Summary

10. 10
1
2
3
4
4

11. Adopt experiments or
longitudinal designs
and data collection
methods to
investigate the
hypothetical model.
Collect data across
different cultural
settings and leadership
styles to identify
similarities and
differences regarding
positive and negative
supervisor gossip.
Do a future
investigation to
measure
subordinates’ self-
regulation systems
more effectively

12. • Communication: the transfer
and understanding of
meaning
• Interpersonal communication:
communication between two
or more people
• Organizational
communication: all the
patterns, networks, and
systems of communication
within an organization
 Formal communication:
communication that takes
place within prescribed
organizational work
arrangements
 Informal communication:
communication that is not
defined by the organization’s
structural hierarchy

13. (S U R A H A L - H U J U R A T : 1 2 )
ISLAMIZATION
“O you, who have believed, avoid much [negative] assumption. Indeed, some
assumption is sin. And do not spy or backbite each other. Would one of you like to eat
the flesh of his brother when dead? You would detest it. And fear Allah; indeed, Allah is
Accepting of repentance and Merciful.” [Quran, 49: 12]