This presentation is about the 'Non-verbal communication in selling and negotiation'. How it is important in sales and negotiation. It consists of 10 precise slides to understand the basics clearly.

1. Non-Verbal
Communication in
Selling and Negotiation

2. Introduction
• Non-verbal communication refers to the transmission of
messages or information through non-verbal cues.
• Non-verbal cues consist of body language, facial
expressions, eye contact, gestures and posture.
• Nonverbal communication is essential for influencing
outcomes, establishing relationships, and expressing
emotions in sales and negotiations.

3. Types of non-verbal communication
• Body Language
• Facial Expressions
• Eye Contact
• Gestures
• Posture

4. Body Language
• Open and Confident Stance
• Active Listening
• Mirroring
• Space Management
• Regulated Breathing

5. Facial Expressions
• Smiling
• Brow Movements
• Micro-expressions
• Facial Gestures
• Facial Relaxation

6. Eye Contact
• Establishing Connection
• Conveying Confidence
• Reading Reactions
• Cultural Considerations
• Managing Intensity

7. Gestures
• Emphasis and Clarity
• Expressing Emotion
• Regulating Pace and Energy
• Cultural Sensitivity
• Congruence with Verbal Message

8. Posture
• Openness and Approachability
• Confidence and Assertiveness
• Attentiveness and Engagement
• Respectful Distance
• Adaptability and Flexibility

9. Conclusion
• The Silent Power of Influence: Non-verbal cues
silently wield immense influence, building trust and
understanding in sales and negotiation.
• The Universal Language of Connection: Non-verbal
communication transcends language and culture,
forging connections crucial for success in sales and
negotiation.
• Continuous Improvement Through Awareness:
Vigilance in non-verbal communication allows for
perpetual refinement, adaptation, and enhanced
effectiveness in sales and negotiation.

10. “ The most important thing in communication is hearing what
isn’t said ”
- Peter Drucker