SlideShare una empresa de Scribd logo
1 de 9
Descargar para leer sin conexión
Culture
Transformation
❑ This introduction contains :
2
Contents
• What is culture
• What is organizational culture
• Law of Diffusion of Innovations
• How to build/change organizational culture
• Common Challenges in Transforming Org. Culture
What is Culture
Culture is an umbrella term which encompasses
the social behavior and norms found in human
societies, as well as the knowledge, beliefs, arts,
laws, customs, capabilities, and habits of the
individuals in these groups.
4
What is Organizational Culture
What form of company reputation is communicated between customers and stakeholders?
What stories do people tell new employees about the company?
What do these stories say about the culture of the business?
Diagram adapted from “Fundamentals of Strategy” by Gerry Johnson and Kevan Scholes. Published by Pearson Education, 2012.
What do employees expect when they arrive each day?
What experience do customers expect from the
organization?
What do these rituals and routines say about
organizational beliefs?
What kind of image is associated with the company from
the outside?
How do employees and managers view the organization?
How does the organization advertise itself?
Which processes are strongly and weakly
controlled?
Are employees rewarded or punished for
performance?
What reports and processes are used to keep
control of finance, etc?
How hierarchical is the organization?
Where are the official lines of authority?
Are there any unofficial lines of authority?
Who holds the power within the organization?
who makes decisions on behalf of the company?
How is power used within the organization?
5
“Culture eats strategy for breakfast”
Peter Drucker
Management consultant, educator, and author,
Law of Diffusion of Innovations
Developed by Everett Rogers in 1962
Five main factors that influence adoption
of a new idea
1. Relative Advantage 2. Compatibility 3. Complexity
4- Triability 5- Observability
8
Building Agility Culture
9
Common Challenges in Transforming Org.
Culture
1. Resistance to change
(Start with small victories)
2. Not communicating the purpose
(Create a movement)
3. Rigid organizational structures
(Move decision-making closer to the front-line)
4. Lack of commitment and reinforcement
(Tie innovation to actual ways of working and
reward active participation)

Más contenido relacionado

Similar a Agile Culture Transformation

Organisational culture as a Determinant of organisational development
Organisational culture as a Determinant of organisational developmentOrganisational culture as a Determinant of organisational development
Organisational culture as a Determinant of organisational developmentinventionjournals
 
creating and maintaining organization culuter
creating and maintaining organization culuter creating and maintaining organization culuter
creating and maintaining organization culuter ahmad alshardi
 
Organizational Development - an introduction
Organizational Development - an introductionOrganizational Development - an introduction
Organizational Development - an introductionSandeep Kulshrestha
 
INtroduction to Organizational development
INtroduction to Organizational developmentINtroduction to Organizational development
INtroduction to Organizational developmentDrNajmonnisa
 
Creating Corporate Culture
Creating Corporate CultureCreating Corporate Culture
Creating Corporate CulturePaul Nyamuda
 
chapter 16
chapter 16 chapter 16
chapter 16 Ankit
 
Organisational Culture
Organisational CultureOrganisational Culture
Organisational CultureMarc Humphries
 
Organization development
Organization development Organization development
Organization development Dr Kiran Kakade
 
Organization CultureDefinition of CultureEdgar S.docx
Organization CultureDefinition of CultureEdgar S.docxOrganization CultureDefinition of CultureEdgar S.docx
Organization CultureDefinition of CultureEdgar S.docxgerardkortney
 
Ob assignment
Ob assignmentOb assignment
Ob assignmentstudent
 
Organizational Culture Final
Organizational Culture FinalOrganizational Culture Final
Organizational Culture FinalKAMALAKKANNAN G
 
O.b assignment of orgnization culture
O.b assignment of orgnization culture O.b assignment of orgnization culture
O.b assignment of orgnization culture Ali Shah
 
Pomello - Culture as a Competitive Advantage
Pomello - Culture as a Competitive AdvantagePomello - Culture as a Competitive Advantage
Pomello - Culture as a Competitive AdvantageCatherine Spence
 
Oragnization development OD (INTRODUCTION)
Oragnization development OD (INTRODUCTION)Oragnization development OD (INTRODUCTION)
Oragnization development OD (INTRODUCTION)shagun jain
 
Organizational Behaviour
Organizational BehaviourOrganizational Behaviour
Organizational Behavioursathishpalankar
 
Bm 09 organizational_culture
Bm 09 organizational_cultureBm 09 organizational_culture
Bm 09 organizational_cultureDiana Diana
 
Organization culture and climate
Organization culture and climate  Organization culture and climate
Organization culture and climate Jatin Goyal
 

Similar a Agile Culture Transformation (20)

Organisational culture as a Determinant of organisational development
Organisational culture as a Determinant of organisational developmentOrganisational culture as a Determinant of organisational development
Organisational culture as a Determinant of organisational development
 
creating and maintaining organization culuter
creating and maintaining organization culuter creating and maintaining organization culuter
creating and maintaining organization culuter
 
Organizational Development - an introduction
Organizational Development - an introductionOrganizational Development - an introduction
Organizational Development - an introduction
 
INtroduction to Organizational development
INtroduction to Organizational developmentINtroduction to Organizational development
INtroduction to Organizational development
 
Creating Corporate Culture
Creating Corporate CultureCreating Corporate Culture
Creating Corporate Culture
 
chapter 16
chapter 16 chapter 16
chapter 16
 
Organisational Culture
Organisational CultureOrganisational Culture
Organisational Culture
 
Organization development
Organization development Organization development
Organization development
 
Organization CultureDefinition of CultureEdgar S.docx
Organization CultureDefinition of CultureEdgar S.docxOrganization CultureDefinition of CultureEdgar S.docx
Organization CultureDefinition of CultureEdgar S.docx
 
Organizational Change
Organizational ChangeOrganizational Change
Organizational Change
 
Ob assignment
Ob assignmentOb assignment
Ob assignment
 
Organizational Culture Final
Organizational Culture FinalOrganizational Culture Final
Organizational Culture Final
 
O.b assignment of orgnization culture
O.b assignment of orgnization culture O.b assignment of orgnization culture
O.b assignment of orgnization culture
 
Pomello - Culture as a Competitive Advantage
Pomello - Culture as a Competitive AdvantagePomello - Culture as a Competitive Advantage
Pomello - Culture as a Competitive Advantage
 
Oragnization development OD (INTRODUCTION)
Oragnization development OD (INTRODUCTION)Oragnization development OD (INTRODUCTION)
Oragnization development OD (INTRODUCTION)
 
Organizational Culture
Organizational Culture Organizational Culture
Organizational Culture
 
Organizational Behaviour
Organizational BehaviourOrganizational Behaviour
Organizational Behaviour
 
Business culture
Business cultureBusiness culture
Business culture
 
Bm 09 organizational_culture
Bm 09 organizational_cultureBm 09 organizational_culture
Bm 09 organizational_culture
 
Organization culture and climate
Organization culture and climate  Organization culture and climate
Organization culture and climate
 

Más de XPDays

Change the Conversation! Unleash Your Potential in a Complex World.pptx
Change the Conversation! Unleash Your Potential in a Complex World.pptxChange the Conversation! Unleash Your Potential in a Complex World.pptx
Change the Conversation! Unleash Your Potential in a Complex World.pptxXPDays
 
Re-engineering Technology to break barriers with Business
Re-engineering Technology to break barriers with BusinessRe-engineering Technology to break barriers with Business
Re-engineering Technology to break barriers with BusinessXPDays
 
Practicing Red, Green, Refactor!
Practicing Red, Green, Refactor!Practicing Red, Green, Refactor!
Practicing Red, Green, Refactor!XPDays
 
Ready, Steady, Sprint
Ready, Steady, SprintReady, Steady, Sprint
Ready, Steady, SprintXPDays
 
The Whole Story of The User Story
The Whole Story of The User StoryThe Whole Story of The User Story
The Whole Story of The User StoryXPDays
 
Scrum Master Facilitation Techniques
Scrum Master Facilitation TechniquesScrum Master Facilitation Techniques
Scrum Master Facilitation TechniquesXPDays
 
Unit Testing in Action - C#, NUnit, and Moq
Unit Testing in Action - C#, NUnit, and MoqUnit Testing in Action - C#, NUnit, and Moq
Unit Testing in Action - C#, NUnit, and MoqXPDays
 
An Introduction to The Cynefin Framework
An Introduction to The Cynefin FrameworkAn Introduction to The Cynefin Framework
An Introduction to The Cynefin FrameworkXPDays
 
Team Mental Health
Team Mental HealthTeam Mental Health
Team Mental HealthXPDays
 
Business Analyst in the Agile Space
Business Analyst in the Agile SpaceBusiness Analyst in the Agile Space
Business Analyst in the Agile SpaceXPDays
 
DevOps in action - Azure DevOps
DevOps in action - Azure DevOpsDevOps in action - Azure DevOps
DevOps in action - Azure DevOpsXPDays
 
Priotrization techniques
Priotrization techniquesPriotrization techniques
Priotrization techniquesXPDays
 
Scaled Agile Framework
Scaled Agile FrameworkScaled Agile Framework
Scaled Agile FrameworkXPDays
 
Building Team Habits
Building Team HabitsBuilding Team Habits
Building Team HabitsXPDays
 
4 Keys to Success in your Agile Journey
4 Keys to Success in your Agile Journey4 Keys to Success in your Agile Journey
4 Keys to Success in your Agile JourneyXPDays
 
Coaching stances
Coaching stancesCoaching stances
Coaching stancesXPDays
 
Re-focus for Agile leaders
Re-focus for Agile leadersRe-focus for Agile leaders
Re-focus for Agile leadersXPDays
 
Business Decomposition
Business DecompositionBusiness Decomposition
Business DecompositionXPDays
 
Agile projects | Prioritization
Agile projects | PrioritizationAgile projects | Prioritization
Agile projects | PrioritizationXPDays
 
Scaling Agile | Spotify
Scaling Agile | SpotifyScaling Agile | Spotify
Scaling Agile | SpotifyXPDays
 

Más de XPDays (20)

Change the Conversation! Unleash Your Potential in a Complex World.pptx
Change the Conversation! Unleash Your Potential in a Complex World.pptxChange the Conversation! Unleash Your Potential in a Complex World.pptx
Change the Conversation! Unleash Your Potential in a Complex World.pptx
 
Re-engineering Technology to break barriers with Business
Re-engineering Technology to break barriers with BusinessRe-engineering Technology to break barriers with Business
Re-engineering Technology to break barriers with Business
 
Practicing Red, Green, Refactor!
Practicing Red, Green, Refactor!Practicing Red, Green, Refactor!
Practicing Red, Green, Refactor!
 
Ready, Steady, Sprint
Ready, Steady, SprintReady, Steady, Sprint
Ready, Steady, Sprint
 
The Whole Story of The User Story
The Whole Story of The User StoryThe Whole Story of The User Story
The Whole Story of The User Story
 
Scrum Master Facilitation Techniques
Scrum Master Facilitation TechniquesScrum Master Facilitation Techniques
Scrum Master Facilitation Techniques
 
Unit Testing in Action - C#, NUnit, and Moq
Unit Testing in Action - C#, NUnit, and MoqUnit Testing in Action - C#, NUnit, and Moq
Unit Testing in Action - C#, NUnit, and Moq
 
An Introduction to The Cynefin Framework
An Introduction to The Cynefin FrameworkAn Introduction to The Cynefin Framework
An Introduction to The Cynefin Framework
 
Team Mental Health
Team Mental HealthTeam Mental Health
Team Mental Health
 
Business Analyst in the Agile Space
Business Analyst in the Agile SpaceBusiness Analyst in the Agile Space
Business Analyst in the Agile Space
 
DevOps in action - Azure DevOps
DevOps in action - Azure DevOpsDevOps in action - Azure DevOps
DevOps in action - Azure DevOps
 
Priotrization techniques
Priotrization techniquesPriotrization techniques
Priotrization techniques
 
Scaled Agile Framework
Scaled Agile FrameworkScaled Agile Framework
Scaled Agile Framework
 
Building Team Habits
Building Team HabitsBuilding Team Habits
Building Team Habits
 
4 Keys to Success in your Agile Journey
4 Keys to Success in your Agile Journey4 Keys to Success in your Agile Journey
4 Keys to Success in your Agile Journey
 
Coaching stances
Coaching stancesCoaching stances
Coaching stances
 
Re-focus for Agile leaders
Re-focus for Agile leadersRe-focus for Agile leaders
Re-focus for Agile leaders
 
Business Decomposition
Business DecompositionBusiness Decomposition
Business Decomposition
 
Agile projects | Prioritization
Agile projects | PrioritizationAgile projects | Prioritization
Agile projects | Prioritization
 
Scaling Agile | Spotify
Scaling Agile | SpotifyScaling Agile | Spotify
Scaling Agile | Spotify
 

Último

VIP 7001035870 Find & Meet Hyderabad Call Girls Ameerpet high-profile Call Girl
VIP 7001035870 Find & Meet Hyderabad Call Girls Ameerpet high-profile Call GirlVIP 7001035870 Find & Meet Hyderabad Call Girls Ameerpet high-profile Call Girl
VIP 7001035870 Find & Meet Hyderabad Call Girls Ameerpet high-profile Call Girladitipandeya
 
{ 9892124323 }} Call Girls & Escorts in Hotel JW Marriott juhu, Mumbai
{ 9892124323 }} Call Girls & Escorts in Hotel JW Marriott juhu, Mumbai{ 9892124323 }} Call Girls & Escorts in Hotel JW Marriott juhu, Mumbai
{ 9892124323 }} Call Girls & Escorts in Hotel JW Marriott juhu, MumbaiPooja Nehwal
 
Introduction to LPC - Facility Design And Re-Engineering
Introduction to LPC - Facility Design And Re-EngineeringIntroduction to LPC - Facility Design And Re-Engineering
Introduction to LPC - Facility Design And Re-Engineeringthomas851723
 
GENUINE Babe,Call Girls IN Badarpur Delhi | +91-8377087607
GENUINE Babe,Call Girls IN Badarpur  Delhi | +91-8377087607GENUINE Babe,Call Girls IN Badarpur  Delhi | +91-8377087607
GENUINE Babe,Call Girls IN Badarpur Delhi | +91-8377087607dollysharma2066
 
Pooja Mehta 9167673311, Trusted Call Girls In NAVI MUMBAI Cash On Payment , V...
Pooja Mehta 9167673311, Trusted Call Girls In NAVI MUMBAI Cash On Payment , V...Pooja Mehta 9167673311, Trusted Call Girls In NAVI MUMBAI Cash On Payment , V...
Pooja Mehta 9167673311, Trusted Call Girls In NAVI MUMBAI Cash On Payment , V...Pooja Nehwal
 
CALL ON ➥8923113531 🔝Call Girls Charbagh Lucknow best sexual service
CALL ON ➥8923113531 🔝Call Girls Charbagh Lucknow best sexual serviceCALL ON ➥8923113531 🔝Call Girls Charbagh Lucknow best sexual service
CALL ON ➥8923113531 🔝Call Girls Charbagh Lucknow best sexual serviceanilsa9823
 
CEO of Google, Sunder Pichai's biography
CEO of Google, Sunder Pichai's biographyCEO of Google, Sunder Pichai's biography
CEO of Google, Sunder Pichai's biographyHafizMuhammadAbdulla5
 
Risk management in surgery (bailey and love).pptx
Risk management in surgery (bailey and love).pptxRisk management in surgery (bailey and love).pptx
Risk management in surgery (bailey and love).pptxSaujanya Jung Pandey
 
Training Methods and Training Objectives
Training Methods and Training ObjectivesTraining Methods and Training Objectives
Training Methods and Training Objectivesmintusiprd
 
Fifteenth Finance Commission Presentation
Fifteenth Finance Commission PresentationFifteenth Finance Commission Presentation
Fifteenth Finance Commission Presentationmintusiprd
 
LPC Operations Review PowerPoint | Operations Review
LPC Operations Review PowerPoint | Operations ReviewLPC Operations Review PowerPoint | Operations Review
LPC Operations Review PowerPoint | Operations Reviewthomas851723
 
Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...
Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...
Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...Pooja Nehwal
 
LPC User Requirements for Automated Storage System Presentation
LPC User Requirements for Automated Storage System PresentationLPC User Requirements for Automated Storage System Presentation
LPC User Requirements for Automated Storage System Presentationthomas851723
 
LPC Warehouse Management System For Clients In The Business Sector
LPC Warehouse Management System For Clients In The Business SectorLPC Warehouse Management System For Clients In The Business Sector
LPC Warehouse Management System For Clients In The Business Sectorthomas851723
 
Day 0- Bootcamp Roadmap for PLC Bootcamp
Day 0- Bootcamp Roadmap for PLC BootcampDay 0- Bootcamp Roadmap for PLC Bootcamp
Day 0- Bootcamp Roadmap for PLC BootcampPLCLeadershipDevelop
 
LPC Facility Design And Re-engineering Presentation
LPC Facility Design And Re-engineering PresentationLPC Facility Design And Re-engineering Presentation
LPC Facility Design And Re-engineering Presentationthomas851723
 

Último (20)

VIP 7001035870 Find & Meet Hyderabad Call Girls Ameerpet high-profile Call Girl
VIP 7001035870 Find & Meet Hyderabad Call Girls Ameerpet high-profile Call GirlVIP 7001035870 Find & Meet Hyderabad Call Girls Ameerpet high-profile Call Girl
VIP 7001035870 Find & Meet Hyderabad Call Girls Ameerpet high-profile Call Girl
 
{ 9892124323 }} Call Girls & Escorts in Hotel JW Marriott juhu, Mumbai
{ 9892124323 }} Call Girls & Escorts in Hotel JW Marriott juhu, Mumbai{ 9892124323 }} Call Girls & Escorts in Hotel JW Marriott juhu, Mumbai
{ 9892124323 }} Call Girls & Escorts in Hotel JW Marriott juhu, Mumbai
 
Introduction to LPC - Facility Design And Re-Engineering
Introduction to LPC - Facility Design And Re-EngineeringIntroduction to LPC - Facility Design And Re-Engineering
Introduction to LPC - Facility Design And Re-Engineering
 
Rohini Sector 16 Call Girls Delhi 9999965857 @Sabina Saikh No Advance
Rohini Sector 16 Call Girls Delhi 9999965857 @Sabina Saikh No AdvanceRohini Sector 16 Call Girls Delhi 9999965857 @Sabina Saikh No Advance
Rohini Sector 16 Call Girls Delhi 9999965857 @Sabina Saikh No Advance
 
GENUINE Babe,Call Girls IN Badarpur Delhi | +91-8377087607
GENUINE Babe,Call Girls IN Badarpur  Delhi | +91-8377087607GENUINE Babe,Call Girls IN Badarpur  Delhi | +91-8377087607
GENUINE Babe,Call Girls IN Badarpur Delhi | +91-8377087607
 
Pooja Mehta 9167673311, Trusted Call Girls In NAVI MUMBAI Cash On Payment , V...
Pooja Mehta 9167673311, Trusted Call Girls In NAVI MUMBAI Cash On Payment , V...Pooja Mehta 9167673311, Trusted Call Girls In NAVI MUMBAI Cash On Payment , V...
Pooja Mehta 9167673311, Trusted Call Girls In NAVI MUMBAI Cash On Payment , V...
 
CALL ON ➥8923113531 🔝Call Girls Charbagh Lucknow best sexual service
CALL ON ➥8923113531 🔝Call Girls Charbagh Lucknow best sexual serviceCALL ON ➥8923113531 🔝Call Girls Charbagh Lucknow best sexual service
CALL ON ➥8923113531 🔝Call Girls Charbagh Lucknow best sexual service
 
CEO of Google, Sunder Pichai's biography
CEO of Google, Sunder Pichai's biographyCEO of Google, Sunder Pichai's biography
CEO of Google, Sunder Pichai's biography
 
Risk management in surgery (bailey and love).pptx
Risk management in surgery (bailey and love).pptxRisk management in surgery (bailey and love).pptx
Risk management in surgery (bailey and love).pptx
 
Training Methods and Training Objectives
Training Methods and Training ObjectivesTraining Methods and Training Objectives
Training Methods and Training Objectives
 
Becoming an Inclusive Leader - Bernadette Thompson
Becoming an Inclusive Leader - Bernadette ThompsonBecoming an Inclusive Leader - Bernadette Thompson
Becoming an Inclusive Leader - Bernadette Thompson
 
Fifteenth Finance Commission Presentation
Fifteenth Finance Commission PresentationFifteenth Finance Commission Presentation
Fifteenth Finance Commission Presentation
 
LPC Operations Review PowerPoint | Operations Review
LPC Operations Review PowerPoint | Operations ReviewLPC Operations Review PowerPoint | Operations Review
LPC Operations Review PowerPoint | Operations Review
 
Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...
Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...
Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...
 
LPC User Requirements for Automated Storage System Presentation
LPC User Requirements for Automated Storage System PresentationLPC User Requirements for Automated Storage System Presentation
LPC User Requirements for Automated Storage System Presentation
 
LPC Warehouse Management System For Clients In The Business Sector
LPC Warehouse Management System For Clients In The Business SectorLPC Warehouse Management System For Clients In The Business Sector
LPC Warehouse Management System For Clients In The Business Sector
 
Call Girls Service Tilak Nagar @9999965857 Delhi 🫦 No Advance VVIP 🍎 SERVICE
Call Girls Service Tilak Nagar @9999965857 Delhi 🫦 No Advance  VVIP 🍎 SERVICECall Girls Service Tilak Nagar @9999965857 Delhi 🫦 No Advance  VVIP 🍎 SERVICE
Call Girls Service Tilak Nagar @9999965857 Delhi 🫦 No Advance VVIP 🍎 SERVICE
 
Day 0- Bootcamp Roadmap for PLC Bootcamp
Day 0- Bootcamp Roadmap for PLC BootcampDay 0- Bootcamp Roadmap for PLC Bootcamp
Day 0- Bootcamp Roadmap for PLC Bootcamp
 
LPC Facility Design And Re-engineering Presentation
LPC Facility Design And Re-engineering PresentationLPC Facility Design And Re-engineering Presentation
LPC Facility Design And Re-engineering Presentation
 
sauth delhi call girls in Defence Colony🔝 9953056974 🔝 escort Service
sauth delhi call girls in Defence Colony🔝 9953056974 🔝 escort Servicesauth delhi call girls in Defence Colony🔝 9953056974 🔝 escort Service
sauth delhi call girls in Defence Colony🔝 9953056974 🔝 escort Service
 

Agile Culture Transformation

  • 2. ❑ This introduction contains : 2 Contents • What is culture • What is organizational culture • Law of Diffusion of Innovations • How to build/change organizational culture • Common Challenges in Transforming Org. Culture
  • 3. What is Culture Culture is an umbrella term which encompasses the social behavior and norms found in human societies, as well as the knowledge, beliefs, arts, laws, customs, capabilities, and habits of the individuals in these groups.
  • 4. 4 What is Organizational Culture What form of company reputation is communicated between customers and stakeholders? What stories do people tell new employees about the company? What do these stories say about the culture of the business? Diagram adapted from “Fundamentals of Strategy” by Gerry Johnson and Kevan Scholes. Published by Pearson Education, 2012. What do employees expect when they arrive each day? What experience do customers expect from the organization? What do these rituals and routines say about organizational beliefs? What kind of image is associated with the company from the outside? How do employees and managers view the organization? How does the organization advertise itself? Which processes are strongly and weakly controlled? Are employees rewarded or punished for performance? What reports and processes are used to keep control of finance, etc? How hierarchical is the organization? Where are the official lines of authority? Are there any unofficial lines of authority? Who holds the power within the organization? who makes decisions on behalf of the company? How is power used within the organization?
  • 5. 5 “Culture eats strategy for breakfast” Peter Drucker Management consultant, educator, and author,
  • 6. Law of Diffusion of Innovations Developed by Everett Rogers in 1962
  • 7. Five main factors that influence adoption of a new idea 1. Relative Advantage 2. Compatibility 3. Complexity 4- Triability 5- Observability
  • 9. 9 Common Challenges in Transforming Org. Culture 1. Resistance to change (Start with small victories) 2. Not communicating the purpose (Create a movement) 3. Rigid organizational structures (Move decision-making closer to the front-line) 4. Lack of commitment and reinforcement (Tie innovation to actual ways of working and reward active participation)