As a secretary one needs exceptional behavioral synergies with their bosses. This presentation throws some light on these aspects.

1. HOW TO BE A SUPER SECRETARY? SHAGUFTA D’SA – LIVIA OPERATIONS (SEPTEMBER 2009)

2. Managing your Boss: 4 Ps of Personality People Peaceful: Phlegmatic Popular: Sanguine Open Closed Perfect : Melancoly Powerful : Cloleric Task

5. Congratulate yourself daily

7. If they don’t listen you won’t acomplish anythingRelationship= Expectation Management Five Rules: Be Yourself, Be of Value, Be consistent, Be honest, Do what you say

9. MANAGING YOUR TIME IRREVERSIBLE VALUE= TIME + MONEY TO-DOLIST TIME “NO TIME” = Low Priority ORGANISE PRIORITIZE

10. LINA LISTEN WITH INTEREST AND PRAISE MAKE THE PERSON FEEL IMPORTANT USE THEIR NAME ASK QUESTIONS

12. Qualities of a Great Secretary Organized and detail oriented Up-to-date skills and the ability to learn new skills Listens well and presents solutions rather than dwell on problems Presents a professional appearance and attitude at all times Terrific spelling and grammar skills, and knows how to interpret the boss's hieroglyphics! Understands business pressure