Hellenic National Observatory for Digital Governance by Athanasios Valiakos

1. Hellenic National
Observatory for Digital
Governance
1
Dr. Athanasios Valiakos, PMP
Head of Department for Digital Strategy
Head of Department for Digital Economy, Investment and Digital
Skills
THE 10TH SAMOS 2020 SUMMIT ON ICT-ENABLED GOVERNANCE

2. 2
Introduction - Digital Governance and Transformation
Problem Definition
Objectives
Hellenic National Observatory for Digital Governance
• Priority Convergence
• Monitoring & Evaluation Tool
• KPIs
• Dashboard
• Decision Making Support Tool
Conclusions
Layout

3. 3
• Infrastructure
• Cloud Policy
• Data Strategy
• Connectivity
• E-Government Elements
• eIDAS
• Interoperability (Once-Only Principle)
• Registries
• Digital Services
• National Digital Map
Introduction - Digital Governance and Transformation
• Stakeholders
• Ministries (supervised bodies) and Agencies
• European Union (DGs)
• Academia
• Private Sector (Industry, SMEs, Start-ups)
• Citizens
• Legal Framework
• Technology (AI, Blockchain etc)
• Resources (Human, Financial)
• Intervention Policy Areas

4. 4
• Policy – Implementation – Impact (GAP – Evidence based)
• Political Priorities
• National
• Regional
• European
• Intervention Areas
• Education
• Research
• Employment
• Agriculture
• Tourism, etc.
Problem Definition

5. Data WareHouse
Dashboards
QuestionnariesAcceptance Tests
Consting Models
KanBan Overview
Gantt Chart
Document Management System
One Pager Request
Interoperability
Data
Innovation Tools
Outcome
Information System
Digital Service
Deliverables
Legal Framework
Tech Specs
Simplification
Procurement
Activities
Monitor Evaluation
No. Forms
No. Registries
No. Training Hours
Output
Connectivity
Digital Skills
E-Commerce
Impact
Stakeholders
Viability
Existing and Desired
Situation
Actions
Intervention Repository

6. 6
EU Funding
• Framework
• Regulation
• Synergy???
• …Too Complex…
Priority Convergence
Ferry, M., & Kah, S. (2016). Maximisation of synergies between European structural and investment funds and other EU
instruments. European Structural and Investment Funds Journal, 4(3), 161-175.

7. 7
• EU Funding
• Thematic Objectives / General Principals of Funds
• Operational Programmes
• Objectives
• Political Priority
• Stakeholders
Convergence under Digital Sovereignty
The objectives of EU are respected, but the National goals go beyond
Priority Convergence

8. 8
Hellenic National Observatory for Digital Governance
Technical
Specs
Mockups
Implement
ation
Training
Deploym
ent
Technical
Backlog
One Pager
Request
Business
Analysis
Process Analysis
Own Means
Procurement
Post
Evaluation
Sprint

9. 9
Hellenic National Observatory for Digital Governance

10. [Intervention Action Title][Intervention Area]
Feasibility
Which problem will be solved? How the current status will be improved.
Capture the problem, the opportunity, the purpose of the action
Outcomes derived from the intervention
What are the benefits of implementing the action at a high
level?
Implementation Body: Implementation Body
Operation Body: Operation Body
Action Owner: Action Owner
Participant Bodies: Participant Bodies
Risks with implementation
What are the potential risks associated with high-level implementation?
Deliverables (output indicators)
Define the expected deliverables and the
related output indicators.
Implementation Overview
Estimated period
Short Description
Define the current state regarding the
intervention action and provide a brief
summary.
Sustainability
The sustainability of the intervention. Actions that
the public body will be able to do. Next steps -
Extension - Maintenance. For the contribution of the
participating bodies, an agreement must have been
secured (they have been informed and they agree)
to provide information and / or to make use of the
project. All legislative and / or institutional changes
will be made where required.
Impact Indicators
Impact Indicators
CODEProvided by the Ministry of Digital Governance
MIS code (ePDE)

11. 11
The Digital Economy and Society Index (DESI) 1/2
DESI is the Index of EU since 2015. Instead of Absolute Values and Ranking we
monitor Let Evolution of a Country
We monitor 2 values
• Growth Rate
If Growth Rate is close to 1, then we maintained our status. Above 1 will increase our
ranking.
• Capacity Rate (Country)
The Capacity Rate defines the capacity of evolution taking into account the mean of
Country’s evolution.
𝐺𝑟𝑜𝑤𝑡ℎ 𝑅𝑎𝑡𝑒 =
𝐸𝑣𝑜𝑙𝑢𝑡𝑖𝑜𝑛 𝐸𝐿
𝐸𝑣𝑜𝑙𝑢𝑡𝑖𝑜𝑛 𝐸𝑈
𝐶𝑎𝑝𝑎𝑐𝑖𝑡𝑦 𝑅𝑎𝑡𝑒 = 𝑀𝑒𝑎𝑛(𝐸𝑣𝑜𝑙𝑢𝑡𝑖𝑜𝑛 𝐶𝑜𝑢𝑛𝑡𝑟𝑦)
𝐸𝑣𝑜𝑙𝑢𝑡𝑖𝑜𝑛 𝐶𝑜𝑢𝑛𝑡𝑟𝑦 = 𝐶𝑜𝑢𝑛𝑡𝑟𝑦𝑦𝑒𝑎𝑟 − 𝐶𝑜𝑢𝑛𝑡𝑟𝑦 𝑦𝑒𝑎𝑟−1

12. 12
The Digital Economy and Society Index (DESI) 2/2
Data Source of DESI Values: EU Commission. https://ec.europa.eu/digital-single-market/en/desi Accessed 10.07.2020
• Growth Rate was exceptional for EL in Human Capital, while maintaining almost
the same Growth Rate as EU for Use of Internet and Digital Public Services.
• The Evolution for EL was above the EU Capacity in 4 Dimensions.
EL lacks in Integration of Digital Technology (Evolution, Capacity, Growth Rate)
and Human Capital (Capacity)
DESI Dimensions EL DESI 2020
EL Evolution
2020 - 2019
Capacity EL
(2015-2020) EU DESI 2020
EU Evolution
2020 - 2019
EU Capacity
(2015-2020)
Growth
Rate
2020
1. Connectivity 8.34 0.97 0.722 12.50 1.30 0.944 0.746
2. Human Capital 8.70 0.51 0.026 12.30 0.30 0.26 1.700
3. Use of Internet 6.91 0.41 0.402 8.70 0.45 0.39 0.911
4. Integration of Digital
Technology 5.64 -0.41 0.158 8.27 0.32 0.486 -1.281
5. Digital Public Services 7.73 0.76 0.928 10.80 0.80 0.654 0.950

13. 13
Indicators
Impact
Evaluation
Budget
SWOT
Based on the metrics of each action, the evaluation monitor is
possible.
Use of quantitative measurement. E.g.
❑ 10% decrease of response time
❑ Citizen serviced online 2M annually
Evaluation and impact assessment on the indicators
Cross-reference with statistical data
Multicriteria Policy Making Decision with many
Stakeholders
Decision Making (1/3)

14. 14
Current
State
Organizational Value of the Action
Special Central Objective Measurable
value for the beneficiary
Action’s outputs and
outcomes
Success Criteria (goals of output
and outcome criteria)
Desired
State
Evaluation of the course of the Intervention Action with a roadmap
Digital Transformation Steps
Measurable indicators for the result (KPI)
Impact Assessment
Decisions
Is the right Action; (ex ante)
Does it have the anticipated impact? (ex post)
Decision Making (2/3)

15. 15
Decision Making (3/3)
Functional Req.
ON / OFF
Intervention Areas
Deliverables
ON / OFF
Intervention Areas
Outcomes
Evaluation
based on
Indicators
Impact
Evaluation
based on
Indicators Digital Governance
Action
Ζ
Action
Υ
Action
Χ
Evaluation - Reporting
✓ Evaluation the State
(before and after)
✓ Added Value - Impact
✓ Reporting to central
government (MAZI)???

16. 16
Policy Making Tool
Hellenic National Observatory for Digital Governance
• Priority Convergence – Funding Decision
• Monitoring & Evaluation Tool – Overview with information from SILO Information
Systems
• KPIs – Specific Measurable Goals for digital transformation (Outcome/Impact)
• Dashboard – Statistical data
• Decision Making Support Tool – Weighted Criteria to support stakeholders
Conclusions

17. THANK YOU
17
Ευχαριστώ
Dr. Athanasios Valiakos, PMP
a.Valiakos@mindigital.gr
QUESTIONS??