This document outlines the key aspects and values of an IT services organization. It focuses on delivering value through operational excellence, ensuring quality standards and best practices are met, and applying technology expertise. The organization also aims to align closely with business needs, deliver a positive experience for customers and employees, and continuously learn and improve operations. Automation, instrumentation, and orchestration are leveraged to drive efficiencies.

1. Delivering value from
operations that
enables business
to take a leap
and sustain
the cost
predictable
YARDSTICK
Measuring our
service delivery
and quality to
the industry
best standards
and good practices
EXPERTISE-LED
Technology expertise, coupled
with right process and
challenging environment
allows us to focus on doing
more with less
E
BUSINESS ALIGNED SLA
BAlways connect with the big picture,
and provide a deep dive connect from
business - process - applications - infrastructure
VALUEOPS
WIN-WIN-WIN
Our services are
delivered with
passion and
enthusiasm in
ensuring customers'
customer success
coupled with
people satisfaction
APPLISTRUCTURE
ASSUMED
OWNERSHIP
Owning the incidents
and problems irrespective
of the source, until
appropriate closureA CLOUD
Ensuring that from
chip to cloud, what it takes to
keep the services running across
24 x 7 x 365
CDIGITAL DevOps
In the ever changing consumer
driven economy, ensuring that
the time to market is reduced
significantly. Providing the
opportunity to fail fast and
fail cheapD
NEW NORMAL
Avoiding people
dependency delivering
individual independent
service delivery
By focusing on automation,
instrumentation and
orchestration, we commit
efficiencies in operations
IMPULSE
Getting a complete
pulse of
infrastructure
management
F
N
FUNGIBLE
Integrated front-line,
fungible cross-skilled
level 2, and subject matter
expert level 3 forms the
tiers of support
GOVERNANCE
Operational, relationship, executive
council are three different levels of
governance to manage the services
with right measures to manage past,
present and futureG
I
O
JOURNAL
Being able to
record every
single action
leveraging
ENACT to
trace back
actions,
academia
and audit
trail KJ KNOWLEDGE
-CENTERED
DELIVERY
LLEARNING
continuously learning from
the past experience,
remediation and applying
it to avoid an incident in the
first place
MWATCH
Our integrated service
delivery platform that
combines remote
monitoring framework
and service management
In the era of the SMAC
+ phygital world, with
blurring lines
between technology
domains, keeping
the lights on and
leading the business
from front
OPERATIONAL EFFICIENCY
H
M
We leverage
our suite of
elite hosting
partners
including
cloud service
providers to provide an
end-to-end managed
services for your
digital enterprise
HOSTING +
HOUSING
P
PREDICTABLE
COSTS
We pride in our ability
to provide predictable
costs and transfer
the anticipated
productivity and
efficiency gains
derived over years
as tangible dollar in
return
Q
QUALITY
ASSURANCE
Delivering highest quality of
services, assured by 100%
compliance with security,
statutory and regulatory controls
R
REFERENCEABILITY
95% of our
engagements /
customers are
referenceable,
and value the
relationship
as a true
partnership
SSUPPORT
MODELS
To meet and match
the demands of
business, we offer
dedicated managed
services or shared
services powered
by MWatch
TTRANSFORM
Adapting bleeding edge
technology and paradigms to
maximize business benefits
and deliver an accelerated
reduction in total cost of
ownership
UNIFIED
SLAs
U
Focus on key,
critical and
strategic
performance
indicators
resulting in a
single end-to-end
SLA, delivering
services within the
first quartile of
SLA hour
V
WCreating an environment wherein
customers' customer wins,
IT wins, Mindtree wins,
and the expert wins
XTENSIVE
XHaving the
required length
and breadth
to cover the
enterprise IT needs
Y Z
ZEAL