Becoming a Medical Tourism Facilitator

BECOMING A
MEDICAL TOURISM
FACILITATOR

Starting And Running Your Own
Medical Travel Business

October 15, 2011
Mark Semple
Passport Medical

What Is A Medical Tourism Facilitator?

Patient

Hotels /
Recovery Facilitator Transportation
Centers

Medical
Provider

Becoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com


Educator Organizer

Facilitator

Bridge Advocate


An Educator

Your company;
Destination options / centers of
excellence;
Accreditations, certifications, affiliations;
Overseas providers;
Overseas doctors;
Travel considerations;


An Organizer
Facilitating medical history, tests, etc for
provider assessment;
Facilitating medical complication insurance;
Assisting with scheduling of medical
appointments, after care, etc;
Organizing transportation and hotel /
recovery center stay;
Assisting with flights;

A Bridge
Many patients may know of a destination or
provider of interest, but certain factors may
come into play which leads them to you to
help ease the process:
Language barriers
Time zone difference
Don’t know who to contact


An Advocate

Ultimately, you are a representative of the
patient who is in a foreign country and in a
vulnerable position;
If there are issues with any part of the
process, they need to be addressed
immediately;


Getting Started


First Steps
• What is your liability and exposure as a
Understanding facilitator of medical travel?
Legal Issues

• What is the best company structure
Company from a legal perspective, tax
perspective, etc?
Structure

• This will establish your
vision, goals, and generally keep you
Business Plan on track as you grow your company.


Essential Parts Of Your Set-Up

Establish Your Network

Legal Documents And Protection

Establish Patient Management
Protocols

Create A Marketing Plan


Establish Your Network

 What is going to be your focus:
destinations, specialties, accreditations?
 This is a business of relationships, from
hospitals, clinics, transportation
companies, insurance companies, hotels /
recovery centers;
 Choosing partners who will work with you
efficiently is it is the key to success;

Legal Documents And Protection

 Patient waivers clearly outlining your role in the
process;
 Clear understanding of patient privacy
protection regulations;
 Liability insurance options for your company;
 Medical complication insurance offerings for
patients;

Establish Patient Management
Protocols
Effective screening mechanisms:
medical, psychological, and economic;
Adequately matching patients with
providers;
Ensuring aftercare protocols are in place;


Create A Marketing Plan

 Who are you going to market to?
Individuals?
Corporate?
 How will you separate yourself from the
competition?
 What marketing tools will you use?
 What is your marketing budget and acceptable
burn rate?

You’re Now Ready To Begin
So What Does The Typical
Process Look Like?


Patient Contacts Medical Tourism Facilitator


Facilitator Sends Client Initial Information
On A Variety Of Destinations & Providers


Facilitator Requests Medical History,
Tests, Etc Which Will Help With
Assessment Of The Case


Providers Review Medical Records And A
Quote Is Provided For The Procedure


Conference Call With Doctor


Procedure Scheduled


Waiver Signed & Returned Clearly
Outlining Role In The Process


Deposit Or Full Payment Made:
Commitment From The Patient


Flight And Accommodations Arranged


Patient Receives Detailed Itinerary
And Information About
Upcoming Medical Visit


Patient Arrives At Destination, Is Met
By A Representative, And Checks
Into Hotel / Recovery Center


Patient Is Welcomed By Healthcare
Provider, Initial Consulation, Evaluation, Pre-
Tests


Patient Undergoes Procedure


Patient Recovers Under Observation
Of Health Provider


Patient Is Discharged To Hotel Or
Recovery Center And Follow-Up
Protocols Initiated


Follow-Up Evaluation With Doctor
And Discharge From Care


Patient Returns Home


Facilitator Follows-Up With Patient And
Monitors Recovery Process


Leverage Positive Patient Experiences


Successful Outcome
And Satisfied Patient
• The job of a facilitator is both challenging
and rewarding;
• There are a lot of logistical challenges that
go into the successful management of a
patient;


Feedback Loop

Marketing

Client Patient
Testimonials Intake

Positive
Superior
Patient
Medical
Management
Experience
Experience


Thank You!

Mark Semple
President
Passport Medical
mark@passportmedical.com

Becoming a Medical Tourism Facilitator

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