The document discusses challenges with digital collaboration and developing collaborative cultures. It argues that collaborative cultures are complex combinations of different cultural influences. Digital tools can also impact collaboration differently depending on factors like attention needed and data richness. The document proposes a three step approach: 1) Map the different cultural segments within an organization for each collaboration scenario, 2) Translate these mappings to the social infrastructure by matching the right digital tools to each cultural segment, and 3) Develop collaboration skills at the boundaries between segments. This helps optimize collaboration by accounting for cultural differences and tool impacts.
As a concept, we accept the need for Learning, Skills and Expertise quite extensively. We have many approaches to them but the systems to develop, detect, and apply skill and learning have been in place for quite a while.
In software, we have employee records, knowledge and expertise management systems. The recent past has exploded with social expertise management and sharing systems.
We are still struggling with understanding tacit knowledge, compared to the solidity of explicit codifed knowledge,
-- knowledge is growing at a rate faster than can be codified --
but most of us understand and accept that we need such systems for organizations to function.
We continue to develop and evolve our understanding of expertise but it is a recognized and accepted part of the work environment in almost every organization today