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© 2020 Masterclass™ All Rights Reserved
© 2020 Apropos Prod. Ltd. All Rights Reserved
© 2020 Masterclass™ All Rights Reserved
SHINE PLUS ONES
Paul DuBois
Chat
© 2020 Masterclass™ All Rights Reserved
© 2020 Apropos Productions Ltd. All Rights Reserved
Use the chat
screen
Chat
Type into Chat
Chat
Who are you? Where are you?
© 2020 Masterclass™ All Rights Reserved
© 2020 Masterclass™ All Rights Reserved
Why are you here?
Chat
What do you THINK
about supporting a
loved one with CANCER?
Chat
How do you FEEL about
supporting a loved one
with CANCER? Chat
© 2020 Masterclass™ All Rights Reserved
Emotional
Intelligence
Emotional Intelligence is the
capacity to be aware of, and to
express your emotions.
To handle interpersonal
relationships judiciously and
empathetically.
14% Brain Mass
 Tired or emotional
 Stressed – ‘the last straw’
 Appointments, scans, tests, results, surgery & treatments
 Anniversaries, milestones, birthdays, celebrations
 Investment of significant effort
 Doing something core to our motivations or passions
Risk of a ‘hijack’?
Chat
© 2020 Masterclass™ All Rights Reserved
© 2020 Masterclass™ All Rights Reserved
Toolkit
Emotional resilience framework
Emotional
intelligence
Self-
awareness
Motivation
Empathy
Social
Skills
Self-
regulation
Emotional resilience framework
Self-
awareness
Emotional Awareness, Accurate self-assessment, Self-confidence
Empathy
Understanding others, Developing others, Service Orientation, Leveraging
diversity, Political awareness
Social Skills
Influence, Communication, Conflict management, Leadership, Change
catalyst, Building bonds, Collaboration and cooperation, Team capabilities
Self-
regulation
Self-Control, Trustworthiness, Conscientiousness, Adaptability, Innovation
Motivation Achievement drive, Commitment, Initiative, Optimism
Emotional resilience framework
Self-awareness
Knowledge of one’s internal states,
preferences, resources and intuition
Emotional
intelligence
Self-
awareness
Emotional resilience framework
Motivation
Emotional tendences that guide or
facilitate reaching goals
Emotional
intelligence
Motivation
Emotional resilience framework
Empathy
Awareness of others’ feelings, needs
and concerns
Emotional
intelligence
Empathy
Emotional resilience framework
Social Skills
Adept at getting desirable responses
in others
Emotional
intelligence
Social
Skills
Emotional resilience framework
Self-regulation
Management of one’s internal states,
impulses and resources
Emotional
intelligence
Self-
regulation
Emotional resilience framework
Emotional
intelligence
Self-
awareness
Motivation
Empathy
Social
Skills
Self-
regulation
Chat
1.Strength?
2.Challenge?
© 2020 Masterclass™ All Rights Reserved
Resilience: Better Practice
 O P T I M I S M
 F E A R
 M O R A L C O M P A S S
 S P I R I T U A L
 S O C I A L S U P P O R T
 R O L E M O D E L
 P H Y S I C A L F I T N E S S
 B R A I N F I T N E S S
 C O G N I T I V E & E M O T I O N A L
F L E X I B I L I T Y
 M E A N I N G & P U R P O S E
© 2020 Masterclass™ All Rights Reserved
© 2020 Masterclass™ All Rights Reserved
Skillset
Insight Questions?
Self-
awareness
What specific emotion am I feeling right now?
Empathy What emotion is the other person feeling right now?
Social Skills How can I show genuine interest in this person right now?
Self-
regulation
What can I do to control my emotions and my reactions?
Motivation How am I interpreting this task at the moment: easy or difficult (and why)?
Lower the temperature
 Stop – count to five (or count down in a foreign language)
 Breathe – keeps the neocortex engaged
 Strengthen appreciation – think of something positive ( it is hard
to have two emotions at the same time)
 Survey the landscape – explore what happened, why it happened
and what the triggers were. How can you avoid that happening
again in the future?
More ideas…
•Recognise the triggers
•Use humour
•6” PAUSE or 7/11 breathing
•Reflect afterwards
Emotional resilience web
2
2
2
2
2
4
4
44
4
6
6
6
66
8
8
8
88
Self-regulation
• I can keep my impulses in check
• I have high standards of honesty and integrity
• I am adaptable and flexible when handling change
• I am comfortable with new ideas and ways of
working
Empathy
• I am aware of other peoples’ feelings needs and
concerns
• I can put myself in another person’s shoes
Social skills
• I can build rapport with people easily
• I can read situations and adapt my behaviour to
deal with them
• I am comfortable working with people who may
be very different to me
Self-awareness
• I can recognise my emotions and their effects
• I know my strengths and limits
• I am comfortable with my capabilities and self
worth
Motivation
• I create clear goals and objectives and achieve them
• I am clear on my values
• I am able to overcome obstacles and challenges
© 2020 Masterclass™ All Rights Reserved
Heron’s Six
Interventions
© 2020 Masterclass™ All Rights Reserved
SOURCE: J. Heron: University of Surrey
Six Interventions: choose one
1. PRESCRIBE tell them what to do
2. INFORM share, inform, give resources
3. CHALLENGE confront ideas
4. CATHARTIC express emotions
5. CATALYTIC explore change process
6. VALUE acknowledgement & recognition
What you will do to
develop your
emotional resilience
Chat
further resources
facebook.com/groups/shineplusones
shinecancersupport.org
macmillan.org.uk
© 2020 Masterclass™ All Rights Reserved
© 2020 Apropos Prod. Ltd. All Rights Reserved

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Shine Cancer Plus Ones Connect Conference

Editor's Notes

  1. Interactive use chat Candidate line are muted but unmute to join in questions Breakout Rooms Pen and paper Turn everything mobiles emails etc. OFF
  2. We’re going to use Zoom so that we can use the ROOMS facility and we’ll use chat as well. The key thing is to make this as interactive and engaging as possible. There is always a risk that technology will go down so if it does, don’t worry – I will recreate the link and we can dial back in. When we work virtually we always want to have a plan B!
  3. Ask delegates to type into chat when they are most likely to be at risk of a hijack. What are the triggers as managers at Citrix we may face (let’s keep the discussion to work for now rather than outside) <build slide> to show examples
  4. We have choices and being emotionally intelligent we can train ourselves to better deal with these sorts of situations.
  5. Strategies for Beating an Amygdala Hijack 1. Identifying the stimulus that caused the amygdala hijack can help the person to think it through and keep the cortex involved in the process rather than allowing the amygdala to completely take over. (And start to notice what your triggers are) 2. Use humor or empathy to neutralize the discussion. If someone rudely interrupts you at work, think, “Haven’t I interrupted someone before?” If you get along with this person in general, joke a bit and understand that everyone makes mistakes. 3. Try the 6-second rule. It takes amygdala hijacking chemicals in the brain approximately 6 seconds to dissipate. Use those 6 seconds to take 6 deep breaths, think about 6 fun things you want to do over the weekend or anything that will help you focus on something else until the initial reaction to lose control subsides. Other people suggest the 7/11 approach – breath in for 7 seconds and breathe out for 11 seconds. 4. After the situation occurs, think about it more. The amygdala operates on past information if the cortex is not involved. If you can identify the triggers, you can learn to prevent those same triggers from emitting the same response by storing that information for future use. --------------------------------------------------------------------------------
  6. EXPLAIN that this will be send out to everyone after the session
  7. facebook.com/groups/shineplusones BOOKLET https://www.macmillan.org.uk/cancer-information-and-support/stories-and-media/booklets/looking-after-someone-with-cancer