NBOGroup celebrates 25th Anniversary in Singapore! To all our clients, partners and team members, this ebook is created especially for you. Thank you for your commitment and support in the past 25 years. What we've accomplished could not be achieved without you.

1. NBOGROUP AND
OUR 25 YEARS

2. NBOGROUP AND
OUR 25 YEARS!
by Gary & Bonnie Nelson!
NBOGroup Ltd.!

3. Table of Contents!
I. The Beginning ……………………………………………… 3!
II. A Growing Family ……………………………………… 7!
III. Our People ……………………………………………………… 9!
IV. Our Motto ……………………………………………………… 14!
V. Beyond the 25th ……………………………………… 16!

4. I. The Beginning!
In 1989 we established Nelson Buchanan & Öostergard Pte Ltd
(NBO) Singapore as our Asia Regional Headquarters. Having
launched our first company, Nelson Buchanan Öostergard Ltd in
Hong Kong in 1988, we decided to expand with a second office in
Singapore. The move to Singapore was driven by the opportunity
we saw in Southeast Asia and Singapore in particular. The
markets were maturing and developing quickly and offered great
opportunity for leadership and communication
training and development in both private
and public sector organizations.!
© Published in 2014 by NBOGroup Ltd.! 4!
NBOGroup and our 25 years!
Singapore Central Business District (CBD) in the 1980s.!
Photo by courtesy of RememberSingapore.wordpress.com.!

5. Our initial offices were in a rental unit at the Hong Leong
building. Lunch was many times at the Amoy (Maxwell St) hawker
center or at the Telok Ayer food court. We made lots of
interesting contacts with government ministries and global
multi-nationals who were expanding and gaining a foothold in
Asia. Singapore, with the consistent rule of law, was, and is,
the favorite for regional headquarters.!
© Published in 2014 by NBOGroup Ltd.! 5!
NBOGroup and our 25 years!
Telok Ayer Market in the 1980s, later
reopened in 1991 as Lau Pa Sat.!
Photo by courtesy of
RememberSingapore.wordpress.com!

6. As our Singapore business started to grow we hired two wonderful
young ladies, Catherine Tay, who is still a consultant with NBO
and the late Diana Lim who became famous as a trainer and
facilitator for the NBOGroup.!
© Published in 2014 by NBOGroup Ltd.! 6!
NBOGroup and our 25 years!
(1992) Diana Lim far left (star Trainer) and Catherine Tay
(client focused Consultant) far right. Bonnie Nelson second
from left next to Diana… and so proud of the team.!
22 years ago...!

7. II. A Growing Family!
When our business expanded to a
team of 8 we moved offices to the
newly constructed Suntec Tower
Two. The only challenge in the
move was leaving the great food
courts of Maxwell St to the
more expensive food courts of
Suntec… but we all survived.
This was also a launching
point for us to establish
partners in Indonesia and
Malaysia who replicated what
we did here in Singapore
and in Hong Kong.!
© Published in 2014 by NBOGroup Ltd.! 7!
NBOGroup and our 25 years!
Suntec City & Fountain of Wealth!
Photo by courtesy of
www.GlassSteelAndStone.com!

8. The partners were all former participants in our leadership
programs who experienced the value of our training and had a
passion to bring those programs to their countries. Both PT NBO
Indonesia and NBO Malaysia have been eminently successful in
their markets and continue to grow today. Julie Kenny providing
support from Singapore is the catalyst for shared creativity and
innovation. We are very proud of what our partners have
achieved.!
© Published in 2014 by NBOGroup Ltd.! 8!
NBOGroup and our 25 years!
NBO Singapore Leadership team with PT NBO and NBO Malaysia
celebrating a great year!

9. III. Our People!
As our businesses continued to grow so did our team. Our
philosophy was to hire consultants and trainer/facilitators who
had extensive business backgrounds and to train them in our
programs, products and methodology. We believed, and still
believe, that there is no substitute for having first hand
business leadership experience. This enables our consultants and
facilitators to provide knowledge and relevant insight to every
client initiative.!
© Published in 2014 by NBOGroup Ltd.! 9!
NBOGroup and our 25 years!
Team photo at
our Leadership
Seminar, 28
Feb 2014!

10. Our consultants and facilitators come from a wide variety of
industries and business sectors and over the years have
developed and refined facilitation skills that are considered
among the best globally.!
!
!
!
!
!
Rebecca McPherson with more than 10 years as an NBO Senior
Executive Trainer, and her colleagues including Lauren Swieter
and Louise Shenton, are examples of the impact achieved when
business experience is combined with excellent facilitation
skills.!
© Published in 2014 by NBOGroup Ltd.! 10!
NBOGroup and our 25 years!
Dennis!Stella!

11. The focus is always on measurable results for every client
activity.!
!
!
!
!
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NBO consultants, Catherine Tay and Faith Plevin, are two more
examples of the power of past business experience combined with
NBOGroup product expertise that achieves extraordinary results.!
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NBOGroup and our 25 years!
Gillian! Angela! Julie!

12. Our administration and technology team have been an integral
part of the NBO culture and success. Working as a team with
consultants and trainer/facilitators they share the values of
customers first and they will move mountains to ensure every
commitment is made or exceeded.!
Without ever being asked, additional time and effort are put
forth to make sure all are successful in achieving the best
possible results. For more than 15 years, Yvonne Ho has been key
to ensuring quality and responsive administrative support for
clients and team members alike.!
© Published in 2014 by NBOGroup Ltd.! 12!
NBOGroup and our 25 years!

13. In order to focus on our core business of leadership and
communication skills development, we decided to outsource non-
strategic functions. Areas outsourced included our accounting
and bookkeeping functions to Aceprof International Pte Ltd. More
than 10 years later we consider our outsourcing decisions to
have been wise and these outsourcing partners a valuable
extension of the NBOGroup family.!
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NBOGroup and our 25 years!

14. IV. Our Motto!
With our company motto "In Other Words Results" we have
constantly looked for ways to provide more value add to our
clients. To accomplish this we are committed to best practices
and continuous innovation. Many programs and products have been
born of our desire to bring extraordinary value add.!
© Published in 2014 by NBOGroup Ltd.! 14!
NBOGroup and our 25 years!
In Other Words
Results!

15. The global software and hosting are still in Singapore and
constantly updated to support the market needs and languages.
Under the guidance of Ryan Tan, our Marketing and Technical
Support Specialist, we continue to implement strategic
enhancements to our 360 Feedback system. These enhancements
ensure that we maintain our leadership role in providing the
very best service and results to our current and future clients.!
© Published in 2014 by NBOGroup Ltd.! 15!
NBOGroup and our 25 years!
A hallmark example of this is the development
of our unique 360 multi-rater feedback
software. It was tailored for the needs
of the Asian market. Using international
specialists and a Singapore-based software
developer we designed our 360 tool to be
exceedingly user friendly, non-threatening
and to provide more accurate feedback. An
important foundation in the design was our frequency gap
analysis methodology which gives a more accurate reflection.!

16. V. Beyond the 25th!
Today, as we reflect on our 25 years and look at our current
NBOGroup team, we feel great pride and gratitude. We are blessed
with a talented and committed team who are motivated,
innovative, committed to each other and to our clients. We are
grateful for the ability to have grown our business in Singapore
with a reach far beyond its borders.!
© Published in 2014 by NBOGroup Ltd.! 16!
NBOGroup and our 25 years!
Thanking our clients
at our special
Achievement Awards
Ceremony in 2011!!

17. As a business, NBOGroup helps organizations build their
leadership competence. We are proud to say we reflect what we
teach… NBOGroup is a team of “leaders” using their individual
talents in a strong team environment to help our clients achieve
measureable “results.”!
The NBOGroup culture, “No one of us is as good as all of us,” is
positioned for another 25 years of “In Other Words Results.”!
To our clients, our team and our partners we say THANK YOU for a
great 25 years.!
!
Gary & Bonnie Nelson!
Gary & Bonnie Nelson
Members of the NBOGroup Team!
© Published in 2014 by NBOGroup Ltd.! 17!
NBOGroup and our 25 years!
THANK
YOU!