The document discusses how digital technologies may change hospitals globally in the future based on a crowdsourcing simulation with healthcare experts. The simulation identified five potential uses of digital technologies in hospitals over the next 10 years: 1) clinical command centers to provide real-time patient data and predict patient harm, 2) personalized portable care through 3D printing and robotics, 3) cloud-based electronic health records using AI, 4) use of digital technologies to simplify processes and improve patient experience, 5) intelligent staff recruitment and scheduling using cognitive analytics. The document outlines benefits of each use and concludes that investments in digital technologies may improve quality of care and operational efficiencies in the long term.

1. The hospital of the future
How digital technologies can
change hospitals globally

2. Copyright © 2017 Deloitte Development LLC. All rights reserved. 2
The hospital of the future may look quite different than
the hospital of today. Rapidly-evolving technologies,
along with demographic and economic changes, are
expected to alter hospitals worldwide.
To learn what the hospital of the future may look like,
the Deloitte Center for Health Solutions conducted a
crowdsourcing simulation with 33 experts from across
the globe including health care CXOs, physician and
nurse leaders, public policy leaders, technologists, and
futurists.
The crowdsourcing simulation identified five use cases
for the design of digital hospitals globally in 10 years,
which are outlined in this deck.

3. Copyright © 2017 Deloitte Development LLC. All rights reserved. 3
Refined care delivery
Clinical command centers
What is it? Benefits?
“Air traffic control” - like command
centers
Provides real-time data to manage
patient capacity and other
operational processes
Analytics, machine learning, and
artificial intelligence
Patient harm can be predicted and
suggested interventions fed to
caregivers

4. Copyright © 2017 Deloitte Development LLC. All rights reserved. 4
Refined care delivery
Personal and portable care
What is it? Benefits?
3-D printing, robotics,
nanotechnology, genetic coding,
and therapeutic options
More personalized and accessible
patient care
Small and portable devices and
equipment
Patient harm can be predicted and
suggested interventions fed to
caregivers

5. Copyright © 2017 Deloitte Development LLC. All rights reserved. 5
Cloud-based, interoperable electronic health records (EHRs)
What is it? Benefits?
AI and EHRs populated by
interoperable data from different
sources
Process efficiencies and improved
decision-making necessary to boost
quality
Cognitive analytics
Sort through and find the most
important personalized data points
Big data Secured on the cloud
Refined care delivery

6. Copyright © 2017 Deloitte Development LLC. All rights reserved. 6
Digital and AI technologies
• Simplifying admission, discharge, and other processes
What is it? Benefits?
Digital technology
Improve the patient experience
by providing real-time access to
medical knowledge
AI
Reduce processes and
redundancies for patients
Reduce amount of forms patients
need to fill out, or data that needs
to be provided
Digital patient experience

7. Copyright © 2017 Deloitte Development LLC. All rights reserved. 7
Intelligent staff recruitment and scheduling
What is it? Benefits?
Cognitive analytics and RPA
Automate the candidate-selection
process for hospital recruitment
Acuity-based staffing analytics
Study patient data and
requirements to match patients
with the appropriate staffing
competencies
Enhance talent development

8. Copyright © 2017 Deloitte Development LLC. All rights reserved. 8
Virtual learning and development
What is it? Benefits?
Training/virtual reality
Help surgeons map out their
surgeries before conducting them
Share footage of actual surgeries
with students and colleagues
Increase specialized expertise
available to a larger audience, which
can be particularly important when
geography and costs are factors
Enhance talent development

9. Copyright © 2017 Deloitte Development LLC. All rights reserved. 9
Automation and robotics for care and ancillary services
What is it? Benefits?
Robotics to automate hospital
ancillary and back-office services
Generate considerable cost and
time efficiencies, and improve
reliability
Reduce burdens on nurses
Operational efficiencies through technology

10. Copyright © 2017 Deloitte Development LLC. All rights reserved. 10
Blockchain and secure contracting through next-gen
technologies
What is it? Benefits?
Data interoperability
Help health information exchanges (HIEs) alleviate security
concerns
Supply chain management
Create efficiencies and improve safety across the supply chain
for planning, purchasing, and tracking inventory of goods
Trace the process via a blockchain ledger over a peer-to-peer
network
Revenue cycle management
Improve the validity and efficiency of the hospital revenue cycle
Eliminate the need for intermediaries between providers,
insurers, and customers
Reduce administrative costs and automate calculations that
are now done manually
Operational efficiencies through technology

11. Copyright © 2017 Deloitte Development LLC. All rights reserved. 11
Hospitals will likely have prosocial designs for patient and
staff well-being
What is it? Benefits?
Customized patient rooms
Promote good physical, spiritual,
and mental health, and contribute
to quicker patient recovery
Smart, ergonomic premises
Reduce patient anxiety and expedite
healing
Modular lighting and noise
management
Improve the patient experience,
particularly in terms of mood and
perception of pain
Reduce noise to lessen sleep
disruption, stress
Healing and well-being designs

12. Copyright © 2017 Deloitte Development LLC. All rights reserved. 12
Many hospitals will focus on safety and security—by design
What is it? Benefits?
Tagged patient wristbands and
employee and visitor badges with
RFID tags
Allow appropriate levels of access
Reduce patient anxiety and expedite
healing
Security cameras monitored by
AI—using facial recognition and
empathic expression detection
Identify dangerous situations as, or
even before, they occur
Healing and well-being designs

13. Copyright © 2017 Deloitte Development LLC. All rights reserved. 13
Building a digital hospital of the future can require
investments in people, technology, processes, and
premises.
In the short term, hospital leadership may not see
immediate returns on these investments. In the longer
term, however—as digital technologies improve care
delivery, create operational efficiencies, and enhance
patient and staff experience—the return result can be in
higher quality care, improved operational efficiencies and
increased patient satisfaction.

14. Copyright © 2017 Deloitte Development LLC. All rights reserved. 14
Learn more
To read the full report, as well as strategies to prepare for the hospital of
the future, please visit www.deloitte.com/us/global-hospital-of-the-future
To learn more about the Deloitte Center for Health Solutions, its projects
and events, please visit:
www.deloitte.com/centerforhealthsolutions
@DeloitteHealth
www.blogs.deloitte.com/centerforhealthsolutions/
Randolph Gordon, MD MPH
Managing Director
Deloitte Consulting LLP
ragordon@deloitte.com
Marc Perlman
Managing Director
Deloitte Consulting LLP
mperlman@deloitte.com
Maulesh Shukla, MBA
Assistant Manager
Deloitte Center for Health
Solutions
Deloitte Services LP
mshukla@deloitte.com

15. About Deloitte Center for Health Solutions
The source for health care insights: The Deloitte Center for Health Solutions
(DCHS) is the research division of Deloitte LLP’s Life Sciences and Health
Care practice. The goal of DCHS is to inform stakeholders across the health
care system about emerging trends, challenges, and opportunities. Using
primary research and rigorous analysis, and providing unique perspectives,
DCHS seeks to be a trusted source for relevant, timely, and reliable insights.
To learn more about the Deloitte Center for Health Solutions and our
research, please visit www.deloitte.com/centerforhealthsolutions.
This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or
other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or
action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor.
Deloitte shall not be responsible for any loss sustained by any person who relies on this publication.
About Deloitte
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related
entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to
clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United
States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.
deloitte.com/about to learn more about our global network of member firms.
Copyright © 2017 Deloitte Development LLC. All rights reserved.