You want the most out of your investment in SharePoint – a highly adopted, effective and easy-to-use solution. Achieving these objectives requires more than technical skills and knowledge of the inner-workings of SharePoint features – it requires an understanding of user problems and goals as well as a process that keeps the user at the center of the lifecycle. If you are like many organizations implementing SharePoint, you are using “surrogates” to represent user requirements, collecting inadequate user information and not engaging users later in the design and development process. If this sounds familiar, you may be headed toward a costly redesign.
This session defines both User Centered Design (UCD) and User Experience (UX) concepts and provides tangible methods that incorporate users into your process without compromising business goals.
Know Thy User: The Missing Element in SharePoint Solutions (User Centered Design for SharePoint)
1. Know Thy User
The Missing Ingredient in SharePoint Solutions
Presented by Marcy Kellar
2. My Name is Marcy Kellar
I Live In Indianapolis
I Solve Problems
Sometimes I Blog TheSharePointmuse.com
Mostly I Tweet @marcykellar
3. Agenda
• MY STORY
• WHY USERS ARE MISSING
• DEFINING THE BUZZWORDS
• USER CENTERED DESIGN + SHAREPOINT
WALKTHROUGH
• Q&A
*resources av
ailable at end of slide deck
70. The joy of an early release
lasts but a short time. The
bitterness of an unusable
system lasts for years.
— Anonymous
71. Usability Testing Personas General Approach
Rocket Surgery Made Easy About Face 3: The Essentials Sketching User Experiences
Steve Krug of Interaction Design Bill Buxton
Alan Cooper
GOOD READS
72. UX Project Planning Personas Card Sorting Instructions
(smashingmagazine.com) (webcredible.co.uk) (mit.edu)
User Centered Design Personas Card Sorting
Methods (wiki.fluidproject.org) (measuring usability.com)
(usabilitynet.org)
Creating Personas Card Sorting Guide
List of UCD Methods (usability.gov)
(usability.net) (boxesandarrows.com)
UCD Methods What to Put in a
Persona Thinking Aloud Technique
Stakeholder meeting (J.D. Meier's Blog) (project.cmd.hro.nl)
(usabilitynet.org)
Example Personas Thinking Aloud: The #1
User Interviews (stcbok.editme.com)
(usabilitynet.org) Usability Tool
User Interview Paper Prototyping (nngroup.com)
(usabilitynet.org)
Instructions
(uxmastery.com) Why You Only Need To
Test With 5 Users
(nngroup.com)
An Intro to Usability Testing
RESOURCES (usabilitygeek.com)
73. User Interviews Card Sorting General
MindJet Optimal Workshop Designing the User
Experience Poster
Mindmeister Userzoom.com (http://www.mprove.de)
Websort.net
Personas
Persona Template (.pdf) Prototyping
(wireframes.linowski.ca)
Balsalmiq
Persona Template (.pdf)
(eightshapes.com) Mockflow
Axure
Persona Template (.ppt)
(Boagworld.com)
TOOLS & TEMPLATES
74. THANK YOU
CREDITS
Photography by iStock.com and Marcy Kellar
Illustrations and Comics by Marcy Kellar
Breakfast Analogy inspired by Ed Lea's Infographic
Follow Me @marcykellar