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Management Science
                    Sales Forecasting
                                     By
                              Magdy Abdelsattar

LinkedIn.com/pub/Magdy-abdelsattar-omar
magdysattar@gmail.com
+201270000970

4/8/2013                                  Eng. Magdy Abdelsattar   1
Profile ?




4/8/2013   Eng. Magdy Abdelsattar   2
Objectives ?

•   What is sales forecasting?
•   Why doing sales forecasting?
•   How Sales Forecasting Works
•   What methods are used?
•   How to use these methods?

Just like a ship's captain, it's up to sales
forecasting professionals to keep businesses on
course.

4/8/2013                           Eng. Magdy Abdelsattar   3
Objective
First day:                        Agenda
1.   introduction to sales forecasting
     oWhat?
     oWhy?
     oHow?
2.   Qualitative methods
     oDelphi
     oExpert Judgment
     oScenario Writing
     oIntuitive approach
     oGroup Work
3.   Quantitative methods

I.         Time Series Methods
     oTrend Component
     oCyclical Component
     oSeasonal Component
     oIrregular Component
     oExcel work
4/8/2013                           Eng. Magdy Abdelsattar   5
Agenda
Second day:
Quantitative methods
I.         Smoothing Methods
       oMoving Average
       oWeighted Moving Average
       oExponential Smoothing
       oExcel work

II.            Casual Section
       oRegression analysis casual method
       oRegression analysis with time series
       oExcel work

III.           Trend and Seasonal
       oMultiplicative Model
       oSeasonal Indexes
       oDeseasonalized the Time Series
       oUsing DTS to Identify trends
       oSeasonal Adjustment
       oExcel Work

4/8/2013                                  Eng. Magdy Abdelsattar   6
Introduction to Sales Forecasting




4/8/2013         Eng. Magdy Abdelsattar   7
What is sales forecasting?




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Sales forecasting.
A forecast is simply a prediction of what will happen in the future. Managers
must learn to accept the fact that, regardless of the technique used, they will
not be able to develop perfect forecasts.

Sales forecasting is a difficult area of management. Most of us believe we are
good at forecasting. However, forecasts made usually turn out to be wrong!

Marketers argue about whether sales forecasting is a science or an art. The
short answer is that it is a bit of both.

Most companies can forecast total demand for all products, as a group, with
errors of less than 5%. However, forecasting demand for individual products
may results in significantly higher errors.


With sales forecasting, companies can plan for future inventory on a monthly basis.

4/8/2013                           Eng. Magdy Abdelsattar                             9
Key terms in sales forecasting
 Market demand:
 for a product or service is the estimated total sales volume in a market (or industry) for
 a specific time period in a defined marketing environment, under a defined marketing
 program or expenditure. Market demand is a function associated with varying levels of
 industry marketing expenditure.

 Market forecast (market size):
 is the expected market (industry) demand at one level of industry marketing
 expenditure.

 Market potential:
 is the maximum market (industry) demand, resulting from a very high level of industry
 marketing expenditure, where further increases in expenditure would have little effect
 on increase in demand.

 Company demand:
 is the company’s estimated share of market demand for a product or service at
 alternative levels of the company marketing efforts (or expenditures) in a specific time
 period.
4/8/2013                            Eng. Magdy Abdelsattar                              10
Key terms in sales forecasting
   Sales potential:
   is the maximum estimated company sales of a product or service, based
   on maximum share (or percentage) of market potential expected by the
   company.

   Sales forecast:
   is the estimated company sales of a product or service, based on a chosen
   (or proposed) marketing expenditure plan, for a specific time period, in a
   assumed marketing environment

   Sales budget:
   is the estimate of expected sales volume in units or revenues from the
   company’s products and services, and the selling expenses. It is set
   slightly lower than the company sales forecast, to avoid excessive risks

4/8/2013                         Eng. Magdy Abdelsattar                         11
Type of forecasting
There are two major types of forecasting:

Macro forecasting:
is concerned with forecasting markets in total. This is about determining the
existing level of Market Demand and considering what will happen to
market demand in the future.

Micro forecasting:
is concerned with detailed unit sales forecasts. This is about determining a
product’s market share in a particular industry and considering what will
happen to that market share in the future.




4/8/2013                        Eng. Magdy Abdelsattar                          12
types of forecasting Information

Sales forecasts can be based on three types of information:

What customers say about their intentions to continue buying products in
the industry

What customers are actually doing in the market

What customers have done in the past in the market




4/8/2013                           Eng. Magdy Abdelsattar                  13
Sales forecasts also rely on obtaining information on existing market demand:

As a starting point for estimating market demand, a company needs to know the actual
industry sales taking place in the market. This involves identifying its competitors and
estimating their sales.

An industry trade association will often collect and publish (sometime only to members)
total industry sales, although rarely listing individual company sales separately. By using
this information, each company can evaluate its performance against the whole market.




4/8/2013                             Eng. Magdy Abdelsattar                             14
Factors affecting Forecasting
           External Factors
           o Relative state of the economy
           o Direct and indirect competition
           o Styles or fashions
           o Consumer earnings
           o Population changes
           o Weather

4/8/2013                 Eng. Magdy Abdelsattar   15
Factors affecting Forecasting
           Internal Factors
           o Labour problems
           o Inventory shortages
           o Working capital shortage
           o Price changes
           o Change in distribution method
           o Production capability shortage
           o New product lines


4/8/2013                  Eng. Magdy Abdelsattar   16
forecasting problems.
The selection of which type of forecasting to use depends on several factors:

The degree of accuracy required –
 if the decisions that are to be made on the basis of the sales forecast have high
risks attached to them, then it stands to reason that the forecast should be
prepared as accurately as possible although this involves more cost.

The availability of data and information –
in some markets there is a wealth of available sales information (e.g. clothing
retail, food retailing, holidays); in others it is hard to find reliable, up-to-date
information.




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forecasting problems.
The time horizon that the sales forecast is intended to cover.
For example, are we forecasting next weeks’ sales, or are we trying to forecast
what will happen to the overall size of the market in the next five years?

The position of the products in its life cycle.
For example, for products at the “introductory” stage of the product life
cycle, less sales data and information may be available than for products at the
“maturity” stage when time series can be a useful forecasting method.




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How to Improve Forecasting Accuracy?

 Sales forecasting is an important & difficult task
 Following guidelines may help in improving its accuracy
       oUse multiple (2/3) forecasting methods.
       oSelect suitable forecasting methods, based on application, cost, and
       available time.
       oUse few independent variables / factors, based on discussions with
       salespeople & customers.
       oEstablish a range of sales forecasts – minimum, intermediate, and
       maximum.
       oUse computer software forecasting packages.




4/8/2013                         Eng. Magdy Abdelsattar                        19
Forecasting Approaches

• Two basic approaches:
      • Top-down or Break-down approach
      • Bottom-up or Build-up approach

• Some companies use both approaches to
     increase their confidence in the forecast



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Steps followed in Top-down / Break-
                down Approach

o Forecast relevant external environmental factors
o Estimate industry sales or market potential
o Calculate company sales potential = market potential
  x company share
o Decide company sales forecast (lower than company
  sales potential because sales potential is maximum
  estimated sales, without any constraints)



4/8/2013              Eng. Magdy Abdelsattar        21
Steps followed in Bottom-up / Build-up
                 Approach
o Salespersons estimate sales expected from their
  customers.
o Area/Branch managers combine sales forecasts
  received from salespersons.
o Regional/Zonal managers combine sales forecasts
  received from area/branch managers.
o Sales/marketing head combines sales forecasts.
  received from regional/zonal managers into company.
  sales forecast, which is presented to CEO for discussion
  and approval.

 4/8/2013               Eng. Magdy Abdelsattar          22
Why we need sales forecasting?
   1. Businesses are forced to look well ahead in order to plan their
      investments, launch new products, decide when to close or withdraw
      products and so on.
   2. The sales forecasting process is a critical one for most businesses.
   3. Key decisions that are derived from a sales forecast include:
       oEmployment levels required
       oPromotional mix
       oInvestment in production capacity
       oPlant Capacity & Projected Utilization
       oAvailability of Raw Materials
       oWorking Capital Requirements
       oCapital Expenditure
       oReturn on Investment           Sales forecasting helps retailers decide how
                                          many styles of a product to stock.

4/8/2013                           Eng. Magdy Abdelsattar                             23
Why doing sales forecasting?
 A sales forecast is a projection of the coming year's sales revenue based on information
 collected from the individual members of the sales team and sales management.

Distribution Process:
Sales forecasts identify not only the volume of sales, but where those sales are projected
to come from.

By using sales forecasting to do demand planning, the company can determine where
new distribution outlets are needed and decide on the best way to expand its product
network.

Manufacturing:
The level of manufacturing for any company is determined by the forecast of product
demand. In order to properly plan the acquisition of materials, schedule manufacturing
and determine the adequate personnel to meet that schedule.

Revised sales forecasts during the course of the year are also helpful in keeping
manufacturing up to date on needs and trends.

4/8/2013                             Eng. Magdy Abdelsattar                            24
Why doing sales forecasting?
Logistics:
An increase or decrease in sales forecasting is going to affect the logistics portion of
demand planning.

Sales forecasting is used to determine whether or not new logistics agreements need to
be negotiated with carriers and if the company needs to revise shipping policies.


Sales Force Expansion:
A growing company is going to experience a rise in demand that needs to be addressed
with an increased sales force.

Some potential sales force changes include creating new sales territories, splitting
existing territories into more sales regions and adding new sales representatives to
attend to those regions, and hiring more sales professionals to take care of an
expanding client demand.


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4/8/2013   Eng. Magdy Abdelsattar   26
How Sales Forecasting Works
                     Collect and
                      analysis
                        data

                                                   Calculate
                                                     sales
                                                   forecast
                     Determine
                     forecasting
                      methods



It is all about determining future market demand, through an analysis of the current market
and past sales data

  4/8/2013                           Eng. Magdy Abdelsattar                           27
What are the steps for that?

                                                 “The forecast”



                                                     Step 7 Validate and implement results
                                            Step 6 Make the forecast
                                   Step 5 Obtain, clean and analyze data
                             Step 4 Select a forecasting technique


                 Step 2 Select the items to be forecasted
           Step 1 Determine purpose of forecast

4/8/2013                           Eng. Magdy Abdelsattar                              28
Preparing a Sales Forecast
•   Very few products or services lend themselves to easy forecasting .
•   In most markets, total demand and company demand are not stable – which
    makes good sales forecasting a critical success factor.


Prepare a                      Prepare an industry            Prepare a company
macroeconomic                  sales forecast                 sales forecast
forecast

     • what will happen to          • what will happen to          • based on what
       overall economic               overall sales in an            management expect
       activity in the                industry based on              to happen to the
       relevant economies             the issues that                company’s market
       in which a product is          influence the                  share
       to be sold.                    macroeconomic
                                      forecast;




4/8/2013                          Eng. Magdy Abdelsattar                          29
How should we pick our forecasting
                       model?

           1. Data availability
           2. Time horizon for the forecast
           3. Required accuracy
           4. Required Resources




4/8/2013                      Eng. Magdy Abdelsattar   30
Some Important Questions
• What is the purpose of the forecast?
• Which systems will use the forecast?
• How important is the past in estimating the future?

    Answers will help determine time
    horizons, techniques, and level of detail for the forecast.




4/8/2013                   Eng. Magdy Abdelsattar                 31
Forecasting Methods
Forecasting is the process in
   business of determining what
   the business market that you
   are engaged in looks like
   demographically

It can also involve attempting to
    predict the movements of
    the existing market going
    forward so market strategies
    and business plans can be
    developed to anticipate and
    meet the changing demands



4/8/2013                     Eng. Magdy Abdelsattar   32
Forecasting Methods

                                                       Forecasting
                                                        Methods




                        Quantitative                                           Qualitative




   Casual                                           Trends &                    Scenario       Expert
                Time Series      Smoothing                            Delphi
(explanatory)                                       Seasonal                     Writing     judgment




  4/8/2013                                   Eng. Magdy Abdelsattar                             33
•Qualitative Forecasting Methods:
Qualitative forecasting methods attempt to use actual data to determine a qualitative or
actual market trend toward a certain position or function in the market. These methods
involve looking at non-numerical data. Qualitative forecasting methods are not as
effective as quantitative methods,


•Quantitative Forecasting Methods:
In general, quantitative methods use numbers -- sales numbers

Explanatory Methods
Explanatory forecasting methods use data to attempt to explain trends and to forecast
future market direction based on existing data. Explanatory methods involve looking at
market activity to explain how and why trends occurred, not just to predict what will
occur.

Time-series Methods
Time-series methods are used only with historical data to predict future performance.


  4/8/2013                           Eng. Magdy Abdelsattar                              34
Qualitative Methods




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Delphi Method
•originally developed by a research group at the Rand
Cooperation, attempts to develop forecasts through “group consensus”.

•The members of a panel of experts-all of whom are physically
separated from and unknown to each other-are asked to respond to a
series of questionnaires.

•The response of the first questionnaire are tabulated and used to
prepare a second questionnaire that contains information provided.

•This process continues until the coordinator feels that some degree of
consensus has been reached.

•The objective is to produce a relatively narrow spread of opinions
within which the majority of experts concur.

4/8/2013                      Eng. Magdy Abdelsattar                  36
Expert Judgment
•Often are based on the judgment of a single expert or
represent the consensus of a group of experts.

•In doing so, the experts individually consider
information that they believe will influence the market
, then they combine their conclusions into a forecast.

•No formal model is used, and no tow experts are likely
to consider the same information in the same way.


4/8/2013              Eng. Magdy Abdelsattar        37
Scenario Writing
•Scenario writing consists of developing a
conceptual scenario of the future based on a
well-defined set of assumptions.

•The job of the decision maker is to decide
how likely each scenario is and then to make
decision accordingly.



4/8/2013           Eng. Magdy Abdelsattar      38
Intuitive Approaches
    •Subjective, or intuitive qualitative approaches, are
    based on the ability of the human mind to process
    information that, in most cases, is difficult to quantify.

    •These techniques are often used in group
    work, wherein a committee or panel seeks to develop
    new idea or solve complex problem through a series of
    “brainstorming sessions”.




4/8/2013                   Eng. Magdy Abdelsattar                39
Group Activity

              In teams try to implement
           qualitative analysis to demonstrate
                       the concepts


4/8/2013                Eng. Magdy Abdelsattar   40
Quantitative Methods




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Quantitative Methods
  Decomposition

 Process:
 includes breaking down the company’s previous periods’ sales data into
 components like trend, cycle, seasonal, and erratic events. These components are
 recombined to produce sales forecast

 Advantages:
 Conceptually sound, fair to good accuracy, low cost, less time

 Disadvantages:
 complex statistical method, historical data needed, used for short-term
 forecasting only




4/8/2013                            Eng. Magdy Abdelsattar                          42
Time-Series
 Using time series analysis to prepare an
 effective sales forecast requires
 management to:

       •Smooth out the erratic factors (e.g.
       by using a moving average)

       •Adjust for seasonal variation

       •Identify and estimate the effect of
       specific marketing responses

Time series analysis are accurate for short term
and medium term forecasts and more so when
demand is stable or follows the past behavior.



   4/8/2013                            Eng. Magdy Abdelsattar   43
Time-Series
•Sales History:

     Sales history is an important tool in
     forecasting. It's the basis for
     inventory, staffing and business resource
     planning.

     Knowing previous years' sales allows the
     establishment of a baseline, or starting
     point, for setting goals.

     Sales history, analyzed with knowledge of
     the market, customers, industry and
     products, is the main indicator of future
     sales opportunities.



   4/8/2013                            Eng. Magdy Abdelsattar   44
Time-Series
  Open-model time-series techniques involve analyzing sales history data for
  patterns to use in sales forecasting. These are patterns in level, trends, Cyclical
  and seasonality, combined with "noise."

  Level:
  is the sales history without trends.

  Trends Component:
  are increases or decreases in sales that continue year after year.

  Cyclical Component:
  Any frequent sequence of sales above and below the trend line lasting more than
  one year. Sales are often effected by swings in general economic activity as
  consumers have more or less disposable income available



4/8/2013                             Eng. Magdy Abdelsattar                             45
Time-Series
    Seasonality Component:
    is a pattern of sales of particular items at particular times of the year,




    Noise (Irregular Component):
    involves random effects in sales that don't have a repeatable pattern in
    previous sales.

    Analyzing sales history trends and reasons for changes in sales enables sales
    personnel to produce more accurate forecasts.




4/8/2013                              Eng. Magdy Abdelsattar                        46
Time-Series Patterns




4/8/2013         Eng. Magdy Abdelsattar   47
Naïve Forecasts
 The forecast for any period equals the previous period’s actual value.
       oSimple to use
       oVirtually no cost
       oQuick and easy to prepare
       oData analysis is nonexistent
       oEasily understandable
       oCannot provide high accuracy

 Stable time series data
       F(t) = A(t-1)

 Seasonal variations
       F(t) = A(t-n)

 Data with trends
       F(t) = A(t-1) + (A(t-1) – A(t-2))

4/8/2013                             Eng. Magdy Abdelsattar               48
Naïve Forecasts
Naïve / Ratio method


    Assumes:
    what happened in the immediate past will happen in immediate future

    Simple formula used:

                                                            Actual sales of this year
 Sales forecast for next year  Actual sales of this year 
                                                            Actual sales of last year
    Advantages:
    simple to calculate, low cost, less time, accuracy good for short-term
    forecasting

    Disadvantages:
    less accurate if past sales fluctuate

 4/8/2013                              Eng. Magdy Abdelsattar                      49
Using Excel
           1. Using Time Series




4/8/2013                Eng. Magdy Abdelsattar   50
Second day

           Good Morning




4/8/2013     Eng. Magdy Abdelsattar   51
Objective
Day one Recap

           oDefinitions
           oWHY DO WE FORECAST ?
           oScope of Forecasting
           oAdvantages & Disadvantages
           oForecasting Time Horizon
           oSources of Data
           oTypes of Forecasting




4/8/2013                       Eng. Magdy Abdelsattar   53
Definitions
oIt is estimating the future demand for products & services & the resources
necessary to produce these outputs
                                 or
oForecasts is the essence of management . Its techniques are used in every
types of organization may be it government or private, production or service &
social or religious

             Forecasts are critical inputs to business plans, & budgets .

Finance – predict cash flows & capital requirements.

Human Resource – To anticipate hiring & training needs.

Operations – forecasts to plan output levels, purchase, output
schedules, inventory , capacity planning



  4/8/2013                           Eng. Magdy Abdelsattar                      54
Why ?

1) Short term fluctuations in Demand
2) Better materials management – Organizations can benefit from better
   materials management, & ensure materials are available in time.
3) Manpower Decisions – Hiring or layoff
4) Basis for Planning & scheduling- planning & scheduling can be done
   effectively
5) Strategic Decisions – Useful for Long range strategic decision making. This
   includes planning for product line decisions, new products etc.




 4/8/2013                        Eng. Magdy Abdelsattar                          55
Advantages & Disadvantages
    Advantages:

    oHelps in Effective planning
    oHelps in better co-ordination
    oAchieves co-operation in Enterprises
    oEffective Control

    Disadvantages:

    oBased on assumptions
    oBased on past data
    oNot Full Proof
    oInadequate data


4/8/2013                     Eng. Magdy Abdelsattar   56
Sources of Data
Sales Force Estimate:

One of the most valuable sources of data & quality of data that is available is the sales force that operates in
the field. Since sales force spans the entire geographic range of operation they have access to data pertaining to
consumption, changing patterns , market growth

Points of Sales ( POS ) Data Systems:

sort of information technology . In supermarket if you buy Surf excel , at check counter when sales person
swipes pack through POS system, the data is captured & transmitted to the relevant database for the company
to analyze

Forecasts from supply Chain Partners:

Obtaining POS data from distributors & suppliers

Trade / Industry Association Journals:

These journals provide research data on the sector in which the organization is operating ( Automobile sector )




    4/8/2013                                   Eng. Magdy Abdelsattar                                      57
Sources of Data
B2B Portals / Market Places :

Another source of data in the era of www is the existence of industry portals & B2B
market places. For agricultural www.industryindiaagronert.com , for small &
medium sector enterprises www.sme.in

Economic Surveys & Indicators :

Studied conducted by research organizations on macroeconomic trends are good
indicators of emerging trends in the consumption patterns of several classes of
goods & services .e.g. Centre for monitoring Indian Economy (CMIE), Consensus
Economics

Subjective Knowledge :

Long-term Forecasts enable strategic decision making. Senior Managers, subject
experts are vital source of data.


 4/8/2013                          Eng. Magdy Abdelsattar                         58
Smoothing methods




4/8/2013        Eng. Magdy Abdelsattar   59
Moving Average
Moving average


• The moving average model uses the last t periods in order to predict demand in
  period t+1.
• There can be two types of moving average models: simple moving average and
  weighted moving average
• The moving average model assumption is that the most accurate prediction of
  future demand is a simple (linear) combination of past demand.




 4/8/2013                          Eng. Magdy Abdelsattar                          60
Moving Average
Moving averages

Procedure:
is to calculate the average company sales for previous years
Moving averages name is due to dropping sales in the oldest period and replacing it
by sales in the newest period

Advantages:
simple and easy to calculate, low cost, less time, good accuracy for short term and
stable conditions

Disadvantages:
can not predict downturn / upturn, not used for unstable market conditions and
long-term forecasts




 4/8/2013                           Eng. Magdy Abdelsattar                            61
simple moving average
         In the simple moving average models the forecast value is

                                    At + At-1 + … + At-n
                             Ft+1 =
                                               n
     t     : is the current period.
     Ft+1 : is the forecast for next period
     n     :is the forecasting horizon (how far back we look),
     A     :is the actual sales figure from each period.




4/8/2013                               Eng. Magdy Abdelsattar        62
Example:
  Coca-Cola sells (among other stuff) bottled water



           Month            Bottles
            Jan              1,325                            What will the sales be
            Feb              1,353                                 for July?

            Mar              1,305
            Apr              1,275
           May               1,210
            Jun              1,195
            Jul                ?


4/8/2013                             Eng. Magdy Abdelsattar                            63
What if we use a 3-month simple moving average?
             AJun + AMay + AApr
FJul =                                 = 1,227
                       3
 What if we use a 5-month simple moving average?
             AJun + AMay + AApr + AMar + AFeb
FJul =                                                          = 1,268
                               5
      1400
      1350
      1300                                                                    5-month
                                                                              MA forecast
      1250
      1200                                                                    3-month
      1150                                                                    MA forecast

      1100
      1050
      1000
             0     1       2       3        4          5        6     7   8




  4/8/2013                             Eng. Magdy Abdelsattar                               64
Stability versus responsiveness in moving averages

   What do we observe?


                950

                900

                850

                800
                                                                             Demand
                750

                700                                                          3-Week

                650
                                                                             6-Week
                600

                550

                500
                      1   2   3   4   5   6    7    8    9   10    11   12




                      5-month average smoothes data more;
                      3-month average more responsive


4/8/2013                                  Eng. Magdy Abdelsattar                      65
weighted moving average
        We may want to give more importance to some of the data…
              Ft+1 =      wt At + wt-1 At-1 + … + wt-n At-n

                         wt + wt-1 + … + wt-n = 1
         t      :is the current period.
         Ft+1 :is the forecast for next period
         n      :is the forecasting horizon (how far back we look),
         A      :is the actual sales figure from each period.
         w      :is the importance (weight) we give to each period

Why do we need the WMA models?
                           Because of the ability to give more importance to what
                          happened recently, without losing the impact of the past.

   4/8/2013                                Eng. Magdy Abdelsattar                     66
Example:
  Coca-Cola sells (among other stuff) bottled water



           Month             Bottles
            Jan               1,325                          What will the sales be
            Feb               1,353                               for July?

            Mar               1,305
            Apr               1,275
           May                1,210
            Jun               1,195
            Jul                 ?


4/8/2013                            Eng. Magdy Abdelsattar                            67
6-month simple moving average…



            AJun + AMay + AApr + AMar + AFeb + AJan
   FJul =                                               = 1,277
                                  6


       In other words, because we used equal weights, a
       slight downward trend that actually exists is not
       observed…


4/8/2013                       Eng. Magdy Abdelsattar             68
What if we use a weighted moving average?

Make the weights for the last three months more than the first
three months…


               6-month        WMA                    WMA         WMA
                SMA         40% / 60%              30% / 70%   20% / 80%

      July
                1,277          1,267                 1,257       1,247
    Forecast



The higher the importance we give to recent data, the more we
pick up the declining trend in our forecast.

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How do we choose weights?

   1. Depending on the importance that we feel past data has
   2. Depending on known seasonality (weights of past data
      can also be zero).




                     WMA is better than SMA
                     because of the ability to
                        vary the weights!



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Exponential Smoothing (ES)
                                     Main idea:
           The prediction of the future depends mostly on the most recent
                observation, and on the error for the latest forecast.




             Smoothing                                       Denotes the
           constant alpha                                  importance of the
                (α)                                           past error




4/8/2013                          Eng. Magdy Abdelsattar                       71
Exponential Smoothing:
Exponential smoothing is a sales forecasting technique that compares a previous
forecast to actual results to get an error figure to use in current and future forecasts


Trend:
    A trend is the upward or downward movement of the numbers in the baseline over
    time. Trends indicate some action is necessary, such as ensuring enough inventory is
    ordered and enough shipping staff is on hand for high sales months, or additional
    sales and marketing efforts are needed for lower sales months. Trends are important
    forecasting tools for planning and preparation.


Excel:
Excel is an accounting spreadsheet program that enables users to organize sales
history data for forecasting.
Excel has many features important to sales forecasting, such as pivot tables, averaging
tools and graphing



4/8/2013                             Eng. Magdy Abdelsattar                                72
Why use exponential smoothing?
        1. Uses less storage space for data
             2.   Extremely accurate
             3.   Easy to understand
             4.   Little calculation complexity
             5.   There are simple accuracy tests

Exponential smoothing: the method
      Assume that we are currently in period t. We calculated the forecast for
      the last period (Ft-1) and we know the actual demand last period (At-1) …

                              Ft  Ft1   ( At1  Ft1 )
  The smoothing constant α expresses how much our forecast will react to observed
  differences…
  If α is low: there is little reaction to differences.
  If α is high: there is a lot of reaction to differences.
  4/8/2013                                Eng. Magdy Abdelsattar                    73
Where:
Ft = forecast of the time series for the period t
Ft-1 = forecast of the time series for the period t-1
At-1 = actual value of the time series for the period t-1
                                                                 Ft  Ft1   ( At1  Ft1 )
α = the smoothing constant (0 ≤ α ≤ 1)


Or:
F = forecast of the time series for the period t
Ft = forecast of the time series for the period t-1
At = actual value of the time series for the period t-1
                                                                     F  Ft   ( At  Ft )
α = the smoothing constant (0 ≤ α ≤ 1)



                                       the forecast error in previous period



   4/8/2013                             Eng. Magdy Abdelsattar                              74
Forecast Accuracy
An important consideration in selecting a forecasting method is the accuracy of
the forecast.
The mean square error (MSE) is an often-used measure of the accuracy of a
forecasting method.
   Week               Time Series value            Forecast           F-Error            Square-FE
    (t)                     (Yt)                     (Ft)             (Yt-Ft)             (Yt-Ft)^
     1                       17
     2                       21                      17                 4                   16
     3                       19                     17.8               1.2                 1.44
     4                       23                     18.04              4.96                24.6
     5                       18                     19.03             -1.03                1.06
     6                       16                     18.83             -2.83                8.01
     7                       20                     18.26              1.74                3.03
     8                       18                     18.61              0.61                0.37

MSE= 54.51/8= 6.81……by using α = 0.2
MSE=54.96/8= 6.87…….by using α = 0.3
By trial-and-error we calculate (MSE), The less MSE the most probably forecast we have

4/8/2013                                    Eng. Magdy Abdelsattar                                   75
Forecast Accuracy
• Mean Absolute Deviation (MAD): measures the total error in a forecast
  without regard to sign, Simply the average of the absolute values of all forecast
  errors.                           actual  forecast
                            M AD 
                                                   n
• Cumulative Forecast Error (CFE): Measures any bias in the forecast.
                            CFE   actual  forecast

• Mean Square Error (MSE): Penalizes larger errors.
                                      actual - forecast
                                                            2

                            MS E 
                                                   n

• Tracking Signal: Measures if your model is working.
                                              CFE
                            TS 
                                              MAD

• Spreadsheet packages are an effective aid is choosing a good value of α for
  exponential smoothing and selecting weights for the weighted moving
  averages method.


  4/8/2013                         Eng. Magdy Abdelsattar                       76
Forecasting Software
1. Spreadsheets
      oMicrosoft Excel, Quattro Pro, Lotus 1-2-3
      oLimited statistical analysis of forecast data
2. Statistical packages
      oSPSS, SAS, NCSS, Minitab
      oForecasting plus statistical and graphics
3. Specialty forecasting packages
      oForecast Master, Forecast Pro, Autobox, SCA




4/8/2013                           Eng. Magdy Abdelsattar   77
Which Forecasting Method Should You Use ?

oGather the historical data of what you want to forecast
oDivide data into initiation set and evaluation set
oUse the first set to develop the models
oUse the second set to evaluate
oCompare the MADs and MFEs of each model




4/8/2013                      Eng. Magdy Abdelsattar       78
Using Excel
           1.   Using Excel Function
           2.   Using charting forecasting
           3.   Using Control Chart
           4.   Using forecast accuracy

4/8/2013                   Eng. Magdy Abdelsattar   79
Casual Section




4/8/2013      Eng. Magdy Abdelsattar   80
Casual Section
Regression analysis

  It is a statistical forecasting method

  Process:
  consists of identifying causal relationship between company sales (dependent
  variable, y) and independent variable (x), which influences sales
  If one independent variable is used, it is called linear (or simple) regression, using
  formula; y=a + b x, where ‘a’ is the intercept and ‘b’ is the slope of the trend line
  In practice, company sales are influenced by several independent variables, like
  price, population, promotional expenditure. The method used is multiple regression
  analysis

  Advantages:
  Objective, good accuracy, predicts upturn / downturn, short to medium time, low to
  medium cost

  Disadvantages:
  technically complex, large historical data needed, software packages essential

 4/8/2013                              Eng. Magdy Abdelsattar                          81
Regression analysis (terminology)
A statistical technique that can be sued to develop a mathematical equation
    showing how variables are related.

• Dependant or response variable: the variable that is being predicted.

• Independent or predictor variables: the variable or variables being used to
  predict the value of the dependant variable.

• Simple liner regression: analysis involving one independent variable and
  one dependant variable for which the relationship between the variables
  is approximated by a straight lin.

• Multiple regression analysis: analysis involving two or more independent
  variables.



4/8/2013                       Eng. Magdy Abdelsattar                         82
Liner Regression
• Identify dependent (y) and
  independent (x) variables

• Slope of the line
   b 
            XY  n X Y
            X  nX
               2       2




• The y intercept

    a  Y  bX

• Develop your equation for the
  trend line
       Y=(a) + (b) X

4/8/2013                       Eng. Magdy Abdelsattar   83
Liner Regression
                                           Rest.       Y     X      YX     X^
• The slop (b) = 60                           1       58     2      116     4
                                              2       105    6      630    36
• The interception (a) = 5                    3       88     8      704    64
                                              4       118    8      944    64
• The relation (Y=b+aX) =                     5       117    12    1404    144
                                              6       137    16    2192    256
           Y = 60 + 5 (X)                     7       157    20    3140    400
                                              8       169    20    3330    400
Each time we need to estimate                 9       149    22    3278    484
   the quarterly sales (Y) knowing           10       202    26    5252    676
   the location population we use
                                           Total      1300   140   21040   2528
   the above equation.

4/8/2013                     Eng. Magdy Abdelsattar                              84
Correlation Coefficient
• Correlation coefficient (r) measures the direction and strength of
  the linear relationship between two variables. The closer the r value
  is to 1.0 the better the regression line fits the data points.


                              n  XY   X  Y 
                r
                          X    X                 Y    Y
                                             2                          2
                             2                             2
                     n                           * n



• Coefficient of determination ( r 2 ) measures the amount of variation
  in the dependent variable about its mean that is explained by the
  regression line. Values of (r 2 ) close to 1.0 are desirable.


4/8/2013                         Eng. Magdy Abdelsattar                     85
Using Excel




4/8/2013     Eng. Magdy Abdelsattar   86
Trend and Seasonal




4/8/2013        Eng. Magdy Abdelsattar   87
Using trend projection in forecasting
•   The type of time series for which the trend projection method is applicable shows a
    consistent increase or decrease over time.

                                           Y=(a) + (b) X
Y: trend value for sales

(a) : the intercept of the trend line   a  Y  bX



(b) : the slope of the trend line        b 
                                                  XY  n X Y
                                                  X  nX  2      2




4/8/2013                                Eng. Magdy Abdelsattar                            88
Using trend and seasonal components in
                         forecasting


• How to forecast the values of a time series that has both
  trend and seasonal component.



o First step is to compute seasonal indexes SI.
o De-seasonalized the time series by using the SI
o Using regression analysis on the DTS to estimate the trend.



4/8/2013                  Eng. Magdy Abdelsattar                89
Calculating the seasonal indexes (SI)
 year       Q1       Q2        Q3        Q4         YA

 2003       72       64         63       75        68.5

 2004       75       66         64       89        73.5       • First calculate the yearly
                                                                average. (YA)
 2005       76       68         67       95        76.5
                                                              • Calculate the yearly proportions
                   Yearly proportions
                                                              • calculate the overall seasonal
 2003      1.051   0.934      0.920     1.095
                                                                index for all quarters
 2004      1.020   0.898      0.871     1.211
                                                              • The seasonal indexes will always
 2005      0.993   0.888      0.876     1.242
                                                                be the ad up to the number of
                                                                time period.
   SI      1.021   0.907      0.889     1.183        4




4/8/2013                                 Eng. Magdy Abdelsattar                            90
De-seasonalized the time series

 year      Q1   Q2   Q3   Q4


2003       71   71   71   63
                                            • De-seasonalized is
                                              dividing the actual value
2004       73   73   72   75                  by the SI.
2005       74   75   75   80




4/8/2013                       Eng. Magdy Abdelsattar                91
time series        Deseasonalized
100
 95
 90
 85
 80
 75
 70
 65
 60
 55
 50
           Q1   Q2   Q3   Q4   Q5       Q6       Q7     Q8    Q9   Q10   Q11   Q12

4/8/2013                       Eng. Magdy Abdelsattar                           92
Estimate the trend
  Q        value
                                                   Using regression analysis on the DTS
  X         Y       YX       X^
                                                   • The slop (b) = 0.7797
  1         71      71       1
  2         71      142      4                               b 
                                                                    XY  n X Y
                                                                    X  nX
                                                                        2       2


  3         71      213      9
  4         63      252      16                    • The interception (a) = 67.681
  5         73      365      25
                                                                   a  Y  bX
  6         73      438      36
  7         72      504      49
                                                   • The relation (Y=b+aX) =
  8         75      600      64
  9         74      666      81
                                                              Y = 67.681 + 0.7797 (X)
  10        75      750     100
  11        75      825     121
  12        80      960     144                        The value of the time quarter 13
  78       873     5786     650      Total                     (Q1_Y2006) = 77.81
 6.50      72.75   482.17   54.17   Average


4/8/2013                            Eng. Magdy Abdelsattar                              93
Seasonal adjustments
• The final step in developing the forecast when
  both trend and seasonal components are
  present is to use the (SI) of the first Quarter to
  adjust the trend projected,

The value of the time quarter 13 (Q1_Y2006) =
              77.81 * 1.021 = 79.45


4/8/2013             Eng. Magdy Abdelsattar        94
Day tow Recap

           oScope of Forecasting
           oForecasting Time Horizon
           oTypes of Forecasting




4/8/2013                Eng. Magdy Abdelsattar   95
Scope of forecasting
  Forecasting can be at international level depending upon the
  area of operation of particular institution or It can also be
  confined to a given product or service supplied by a small firm .

   It can be determined in three dimension :


  TIME
  PRODUCT
  GEOGRAPHY



4/8/2013                       Eng. Magdy Abdelsattar             96
Time Horizon
 Short term Forecasts – ( 1-3 Months ) -

 These forecasts are tactical decisions. How much inventory should be planned
 for next month , how much raw materials to be scheduled for next month

 Mid Term Forecasts ( 12-18 months ) -

 These are annual plans . How much product should we plan next year? How
 much capacities needs to be increased next year ?

 Long Term Forecasts ( 5 – 10 Years ) -

 These are purely strategic decisions.
 What new products to be planned , What new Technology . E.g maruti
 planning for mid segment car ( compete with nano)

4/8/2013                         Eng. Magdy Abdelsattar                    97
Types of Forecasting
    1)      Qualitative –:


    These rely on experts opinion in making a prediction for the future .

    These are useful for intermediate to Long range forecasting:


    o      Consumers Survey Methods
    o      Sales Force Opinion Method
    o      Delphi Technique
    o      Scenario Writing

4/8/2013                         Eng. Magdy Abdelsattar                     98
Types of Forecasting
1)          Quantitative –


o    Time Series - Simple average method, Moving average
o    Exponential smoothing
o    Linear Regression
o    Trend & Seasonal




 4/8/2013                      Eng. Magdy Abdelsattar      99
Thank you




4/8/2013    Eng. Magdy Abdelsattar   100

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Sales forecasting & planing training

  • 1. Management Science Sales Forecasting By Magdy Abdelsattar LinkedIn.com/pub/Magdy-abdelsattar-omar magdysattar@gmail.com +201270000970 4/8/2013 Eng. Magdy Abdelsattar 1
  • 2. Profile ? 4/8/2013 Eng. Magdy Abdelsattar 2
  • 3. Objectives ? • What is sales forecasting? • Why doing sales forecasting? • How Sales Forecasting Works • What methods are used? • How to use these methods? Just like a ship's captain, it's up to sales forecasting professionals to keep businesses on course. 4/8/2013 Eng. Magdy Abdelsattar 3
  • 5. First day: Agenda 1. introduction to sales forecasting oWhat? oWhy? oHow? 2. Qualitative methods oDelphi oExpert Judgment oScenario Writing oIntuitive approach oGroup Work 3. Quantitative methods I. Time Series Methods oTrend Component oCyclical Component oSeasonal Component oIrregular Component oExcel work 4/8/2013 Eng. Magdy Abdelsattar 5
  • 6. Agenda Second day: Quantitative methods I. Smoothing Methods oMoving Average oWeighted Moving Average oExponential Smoothing oExcel work II. Casual Section oRegression analysis casual method oRegression analysis with time series oExcel work III. Trend and Seasonal oMultiplicative Model oSeasonal Indexes oDeseasonalized the Time Series oUsing DTS to Identify trends oSeasonal Adjustment oExcel Work 4/8/2013 Eng. Magdy Abdelsattar 6
  • 7. Introduction to Sales Forecasting 4/8/2013 Eng. Magdy Abdelsattar 7
  • 8. What is sales forecasting? 4/8/2013 Eng. Magdy Abdelsattar 8
  • 9. Sales forecasting. A forecast is simply a prediction of what will happen in the future. Managers must learn to accept the fact that, regardless of the technique used, they will not be able to develop perfect forecasts. Sales forecasting is a difficult area of management. Most of us believe we are good at forecasting. However, forecasts made usually turn out to be wrong! Marketers argue about whether sales forecasting is a science or an art. The short answer is that it is a bit of both. Most companies can forecast total demand for all products, as a group, with errors of less than 5%. However, forecasting demand for individual products may results in significantly higher errors. With sales forecasting, companies can plan for future inventory on a monthly basis. 4/8/2013 Eng. Magdy Abdelsattar 9
  • 10. Key terms in sales forecasting Market demand: for a product or service is the estimated total sales volume in a market (or industry) for a specific time period in a defined marketing environment, under a defined marketing program or expenditure. Market demand is a function associated with varying levels of industry marketing expenditure. Market forecast (market size): is the expected market (industry) demand at one level of industry marketing expenditure. Market potential: is the maximum market (industry) demand, resulting from a very high level of industry marketing expenditure, where further increases in expenditure would have little effect on increase in demand. Company demand: is the company’s estimated share of market demand for a product or service at alternative levels of the company marketing efforts (or expenditures) in a specific time period. 4/8/2013 Eng. Magdy Abdelsattar 10
  • 11. Key terms in sales forecasting Sales potential: is the maximum estimated company sales of a product or service, based on maximum share (or percentage) of market potential expected by the company. Sales forecast: is the estimated company sales of a product or service, based on a chosen (or proposed) marketing expenditure plan, for a specific time period, in a assumed marketing environment Sales budget: is the estimate of expected sales volume in units or revenues from the company’s products and services, and the selling expenses. It is set slightly lower than the company sales forecast, to avoid excessive risks 4/8/2013 Eng. Magdy Abdelsattar 11
  • 12. Type of forecasting There are two major types of forecasting: Macro forecasting: is concerned with forecasting markets in total. This is about determining the existing level of Market Demand and considering what will happen to market demand in the future. Micro forecasting: is concerned with detailed unit sales forecasts. This is about determining a product’s market share in a particular industry and considering what will happen to that market share in the future. 4/8/2013 Eng. Magdy Abdelsattar 12
  • 13. types of forecasting Information Sales forecasts can be based on three types of information: What customers say about their intentions to continue buying products in the industry What customers are actually doing in the market What customers have done in the past in the market 4/8/2013 Eng. Magdy Abdelsattar 13
  • 14. Sales forecasts also rely on obtaining information on existing market demand: As a starting point for estimating market demand, a company needs to know the actual industry sales taking place in the market. This involves identifying its competitors and estimating their sales. An industry trade association will often collect and publish (sometime only to members) total industry sales, although rarely listing individual company sales separately. By using this information, each company can evaluate its performance against the whole market. 4/8/2013 Eng. Magdy Abdelsattar 14
  • 15. Factors affecting Forecasting External Factors o Relative state of the economy o Direct and indirect competition o Styles or fashions o Consumer earnings o Population changes o Weather 4/8/2013 Eng. Magdy Abdelsattar 15
  • 16. Factors affecting Forecasting Internal Factors o Labour problems o Inventory shortages o Working capital shortage o Price changes o Change in distribution method o Production capability shortage o New product lines 4/8/2013 Eng. Magdy Abdelsattar 16
  • 17. forecasting problems. The selection of which type of forecasting to use depends on several factors: The degree of accuracy required – if the decisions that are to be made on the basis of the sales forecast have high risks attached to them, then it stands to reason that the forecast should be prepared as accurately as possible although this involves more cost. The availability of data and information – in some markets there is a wealth of available sales information (e.g. clothing retail, food retailing, holidays); in others it is hard to find reliable, up-to-date information. 4/8/2013 Eng. Magdy Abdelsattar 17
  • 18. forecasting problems. The time horizon that the sales forecast is intended to cover. For example, are we forecasting next weeks’ sales, or are we trying to forecast what will happen to the overall size of the market in the next five years? The position of the products in its life cycle. For example, for products at the “introductory” stage of the product life cycle, less sales data and information may be available than for products at the “maturity” stage when time series can be a useful forecasting method. 4/8/2013 Eng. Magdy Abdelsattar 18
  • 19. How to Improve Forecasting Accuracy? Sales forecasting is an important & difficult task Following guidelines may help in improving its accuracy oUse multiple (2/3) forecasting methods. oSelect suitable forecasting methods, based on application, cost, and available time. oUse few independent variables / factors, based on discussions with salespeople & customers. oEstablish a range of sales forecasts – minimum, intermediate, and maximum. oUse computer software forecasting packages. 4/8/2013 Eng. Magdy Abdelsattar 19
  • 20. Forecasting Approaches • Two basic approaches: • Top-down or Break-down approach • Bottom-up or Build-up approach • Some companies use both approaches to increase their confidence in the forecast 4/8/2013 Eng. Magdy Abdelsattar 20
  • 21. Steps followed in Top-down / Break- down Approach o Forecast relevant external environmental factors o Estimate industry sales or market potential o Calculate company sales potential = market potential x company share o Decide company sales forecast (lower than company sales potential because sales potential is maximum estimated sales, without any constraints) 4/8/2013 Eng. Magdy Abdelsattar 21
  • 22. Steps followed in Bottom-up / Build-up Approach o Salespersons estimate sales expected from their customers. o Area/Branch managers combine sales forecasts received from salespersons. o Regional/Zonal managers combine sales forecasts received from area/branch managers. o Sales/marketing head combines sales forecasts. received from regional/zonal managers into company. sales forecast, which is presented to CEO for discussion and approval. 4/8/2013 Eng. Magdy Abdelsattar 22
  • 23. Why we need sales forecasting? 1. Businesses are forced to look well ahead in order to plan their investments, launch new products, decide when to close or withdraw products and so on. 2. The sales forecasting process is a critical one for most businesses. 3. Key decisions that are derived from a sales forecast include: oEmployment levels required oPromotional mix oInvestment in production capacity oPlant Capacity & Projected Utilization oAvailability of Raw Materials oWorking Capital Requirements oCapital Expenditure oReturn on Investment Sales forecasting helps retailers decide how many styles of a product to stock. 4/8/2013 Eng. Magdy Abdelsattar 23
  • 24. Why doing sales forecasting? A sales forecast is a projection of the coming year's sales revenue based on information collected from the individual members of the sales team and sales management. Distribution Process: Sales forecasts identify not only the volume of sales, but where those sales are projected to come from. By using sales forecasting to do demand planning, the company can determine where new distribution outlets are needed and decide on the best way to expand its product network. Manufacturing: The level of manufacturing for any company is determined by the forecast of product demand. In order to properly plan the acquisition of materials, schedule manufacturing and determine the adequate personnel to meet that schedule. Revised sales forecasts during the course of the year are also helpful in keeping manufacturing up to date on needs and trends. 4/8/2013 Eng. Magdy Abdelsattar 24
  • 25. Why doing sales forecasting? Logistics: An increase or decrease in sales forecasting is going to affect the logistics portion of demand planning. Sales forecasting is used to determine whether or not new logistics agreements need to be negotiated with carriers and if the company needs to revise shipping policies. Sales Force Expansion: A growing company is going to experience a rise in demand that needs to be addressed with an increased sales force. Some potential sales force changes include creating new sales territories, splitting existing territories into more sales regions and adding new sales representatives to attend to those regions, and hiring more sales professionals to take care of an expanding client demand. 4/8/2013 Eng. Magdy Abdelsattar 25
  • 26. 4/8/2013 Eng. Magdy Abdelsattar 26
  • 27. How Sales Forecasting Works Collect and analysis data Calculate sales forecast Determine forecasting methods It is all about determining future market demand, through an analysis of the current market and past sales data 4/8/2013 Eng. Magdy Abdelsattar 27
  • 28. What are the steps for that? “The forecast” Step 7 Validate and implement results Step 6 Make the forecast Step 5 Obtain, clean and analyze data Step 4 Select a forecasting technique Step 2 Select the items to be forecasted Step 1 Determine purpose of forecast 4/8/2013 Eng. Magdy Abdelsattar 28
  • 29. Preparing a Sales Forecast • Very few products or services lend themselves to easy forecasting . • In most markets, total demand and company demand are not stable – which makes good sales forecasting a critical success factor. Prepare a Prepare an industry Prepare a company macroeconomic sales forecast sales forecast forecast • what will happen to • what will happen to • based on what overall economic overall sales in an management expect activity in the industry based on to happen to the relevant economies the issues that company’s market in which a product is influence the share to be sold. macroeconomic forecast; 4/8/2013 Eng. Magdy Abdelsattar 29
  • 30. How should we pick our forecasting model? 1. Data availability 2. Time horizon for the forecast 3. Required accuracy 4. Required Resources 4/8/2013 Eng. Magdy Abdelsattar 30
  • 31. Some Important Questions • What is the purpose of the forecast? • Which systems will use the forecast? • How important is the past in estimating the future? Answers will help determine time horizons, techniques, and level of detail for the forecast. 4/8/2013 Eng. Magdy Abdelsattar 31
  • 32. Forecasting Methods Forecasting is the process in business of determining what the business market that you are engaged in looks like demographically It can also involve attempting to predict the movements of the existing market going forward so market strategies and business plans can be developed to anticipate and meet the changing demands 4/8/2013 Eng. Magdy Abdelsattar 32
  • 33. Forecasting Methods Forecasting Methods Quantitative Qualitative Casual Trends & Scenario Expert Time Series Smoothing Delphi (explanatory) Seasonal Writing judgment 4/8/2013 Eng. Magdy Abdelsattar 33
  • 34. •Qualitative Forecasting Methods: Qualitative forecasting methods attempt to use actual data to determine a qualitative or actual market trend toward a certain position or function in the market. These methods involve looking at non-numerical data. Qualitative forecasting methods are not as effective as quantitative methods, •Quantitative Forecasting Methods: In general, quantitative methods use numbers -- sales numbers Explanatory Methods Explanatory forecasting methods use data to attempt to explain trends and to forecast future market direction based on existing data. Explanatory methods involve looking at market activity to explain how and why trends occurred, not just to predict what will occur. Time-series Methods Time-series methods are used only with historical data to predict future performance. 4/8/2013 Eng. Magdy Abdelsattar 34
  • 35. Qualitative Methods 4/8/2013 Eng. Magdy Abdelsattar 35
  • 36. Delphi Method •originally developed by a research group at the Rand Cooperation, attempts to develop forecasts through “group consensus”. •The members of a panel of experts-all of whom are physically separated from and unknown to each other-are asked to respond to a series of questionnaires. •The response of the first questionnaire are tabulated and used to prepare a second questionnaire that contains information provided. •This process continues until the coordinator feels that some degree of consensus has been reached. •The objective is to produce a relatively narrow spread of opinions within which the majority of experts concur. 4/8/2013 Eng. Magdy Abdelsattar 36
  • 37. Expert Judgment •Often are based on the judgment of a single expert or represent the consensus of a group of experts. •In doing so, the experts individually consider information that they believe will influence the market , then they combine their conclusions into a forecast. •No formal model is used, and no tow experts are likely to consider the same information in the same way. 4/8/2013 Eng. Magdy Abdelsattar 37
  • 38. Scenario Writing •Scenario writing consists of developing a conceptual scenario of the future based on a well-defined set of assumptions. •The job of the decision maker is to decide how likely each scenario is and then to make decision accordingly. 4/8/2013 Eng. Magdy Abdelsattar 38
  • 39. Intuitive Approaches •Subjective, or intuitive qualitative approaches, are based on the ability of the human mind to process information that, in most cases, is difficult to quantify. •These techniques are often used in group work, wherein a committee or panel seeks to develop new idea or solve complex problem through a series of “brainstorming sessions”. 4/8/2013 Eng. Magdy Abdelsattar 39
  • 40. Group Activity In teams try to implement qualitative analysis to demonstrate the concepts 4/8/2013 Eng. Magdy Abdelsattar 40
  • 41. Quantitative Methods 4/8/2013 Eng. Magdy Abdelsattar 41
  • 42. Quantitative Methods Decomposition Process: includes breaking down the company’s previous periods’ sales data into components like trend, cycle, seasonal, and erratic events. These components are recombined to produce sales forecast Advantages: Conceptually sound, fair to good accuracy, low cost, less time Disadvantages: complex statistical method, historical data needed, used for short-term forecasting only 4/8/2013 Eng. Magdy Abdelsattar 42
  • 43. Time-Series Using time series analysis to prepare an effective sales forecast requires management to: •Smooth out the erratic factors (e.g. by using a moving average) •Adjust for seasonal variation •Identify and estimate the effect of specific marketing responses Time series analysis are accurate for short term and medium term forecasts and more so when demand is stable or follows the past behavior. 4/8/2013 Eng. Magdy Abdelsattar 43
  • 44. Time-Series •Sales History: Sales history is an important tool in forecasting. It's the basis for inventory, staffing and business resource planning. Knowing previous years' sales allows the establishment of a baseline, or starting point, for setting goals. Sales history, analyzed with knowledge of the market, customers, industry and products, is the main indicator of future sales opportunities. 4/8/2013 Eng. Magdy Abdelsattar 44
  • 45. Time-Series Open-model time-series techniques involve analyzing sales history data for patterns to use in sales forecasting. These are patterns in level, trends, Cyclical and seasonality, combined with "noise." Level: is the sales history without trends. Trends Component: are increases or decreases in sales that continue year after year. Cyclical Component: Any frequent sequence of sales above and below the trend line lasting more than one year. Sales are often effected by swings in general economic activity as consumers have more or less disposable income available 4/8/2013 Eng. Magdy Abdelsattar 45
  • 46. Time-Series Seasonality Component: is a pattern of sales of particular items at particular times of the year, Noise (Irregular Component): involves random effects in sales that don't have a repeatable pattern in previous sales. Analyzing sales history trends and reasons for changes in sales enables sales personnel to produce more accurate forecasts. 4/8/2013 Eng. Magdy Abdelsattar 46
  • 47. Time-Series Patterns 4/8/2013 Eng. Magdy Abdelsattar 47
  • 48. Naïve Forecasts The forecast for any period equals the previous period’s actual value. oSimple to use oVirtually no cost oQuick and easy to prepare oData analysis is nonexistent oEasily understandable oCannot provide high accuracy Stable time series data F(t) = A(t-1) Seasonal variations F(t) = A(t-n) Data with trends F(t) = A(t-1) + (A(t-1) – A(t-2)) 4/8/2013 Eng. Magdy Abdelsattar 48
  • 49. Naïve Forecasts Naïve / Ratio method Assumes: what happened in the immediate past will happen in immediate future Simple formula used: Actual sales of this year Sales forecast for next year  Actual sales of this year  Actual sales of last year Advantages: simple to calculate, low cost, less time, accuracy good for short-term forecasting Disadvantages: less accurate if past sales fluctuate 4/8/2013 Eng. Magdy Abdelsattar 49
  • 50. Using Excel 1. Using Time Series 4/8/2013 Eng. Magdy Abdelsattar 50
  • 51. Second day Good Morning 4/8/2013 Eng. Magdy Abdelsattar 51
  • 53. Day one Recap oDefinitions oWHY DO WE FORECAST ? oScope of Forecasting oAdvantages & Disadvantages oForecasting Time Horizon oSources of Data oTypes of Forecasting 4/8/2013 Eng. Magdy Abdelsattar 53
  • 54. Definitions oIt is estimating the future demand for products & services & the resources necessary to produce these outputs or oForecasts is the essence of management . Its techniques are used in every types of organization may be it government or private, production or service & social or religious Forecasts are critical inputs to business plans, & budgets . Finance – predict cash flows & capital requirements. Human Resource – To anticipate hiring & training needs. Operations – forecasts to plan output levels, purchase, output schedules, inventory , capacity planning 4/8/2013 Eng. Magdy Abdelsattar 54
  • 55. Why ? 1) Short term fluctuations in Demand 2) Better materials management – Organizations can benefit from better materials management, & ensure materials are available in time. 3) Manpower Decisions – Hiring or layoff 4) Basis for Planning & scheduling- planning & scheduling can be done effectively 5) Strategic Decisions – Useful for Long range strategic decision making. This includes planning for product line decisions, new products etc. 4/8/2013 Eng. Magdy Abdelsattar 55
  • 56. Advantages & Disadvantages Advantages: oHelps in Effective planning oHelps in better co-ordination oAchieves co-operation in Enterprises oEffective Control Disadvantages: oBased on assumptions oBased on past data oNot Full Proof oInadequate data 4/8/2013 Eng. Magdy Abdelsattar 56
  • 57. Sources of Data Sales Force Estimate: One of the most valuable sources of data & quality of data that is available is the sales force that operates in the field. Since sales force spans the entire geographic range of operation they have access to data pertaining to consumption, changing patterns , market growth Points of Sales ( POS ) Data Systems: sort of information technology . In supermarket if you buy Surf excel , at check counter when sales person swipes pack through POS system, the data is captured & transmitted to the relevant database for the company to analyze Forecasts from supply Chain Partners: Obtaining POS data from distributors & suppliers Trade / Industry Association Journals: These journals provide research data on the sector in which the organization is operating ( Automobile sector ) 4/8/2013 Eng. Magdy Abdelsattar 57
  • 58. Sources of Data B2B Portals / Market Places : Another source of data in the era of www is the existence of industry portals & B2B market places. For agricultural www.industryindiaagronert.com , for small & medium sector enterprises www.sme.in Economic Surveys & Indicators : Studied conducted by research organizations on macroeconomic trends are good indicators of emerging trends in the consumption patterns of several classes of goods & services .e.g. Centre for monitoring Indian Economy (CMIE), Consensus Economics Subjective Knowledge : Long-term Forecasts enable strategic decision making. Senior Managers, subject experts are vital source of data. 4/8/2013 Eng. Magdy Abdelsattar 58
  • 59. Smoothing methods 4/8/2013 Eng. Magdy Abdelsattar 59
  • 60. Moving Average Moving average • The moving average model uses the last t periods in order to predict demand in period t+1. • There can be two types of moving average models: simple moving average and weighted moving average • The moving average model assumption is that the most accurate prediction of future demand is a simple (linear) combination of past demand. 4/8/2013 Eng. Magdy Abdelsattar 60
  • 61. Moving Average Moving averages Procedure: is to calculate the average company sales for previous years Moving averages name is due to dropping sales in the oldest period and replacing it by sales in the newest period Advantages: simple and easy to calculate, low cost, less time, good accuracy for short term and stable conditions Disadvantages: can not predict downturn / upturn, not used for unstable market conditions and long-term forecasts 4/8/2013 Eng. Magdy Abdelsattar 61
  • 62. simple moving average In the simple moving average models the forecast value is At + At-1 + … + At-n Ft+1 = n t : is the current period. Ft+1 : is the forecast for next period n :is the forecasting horizon (how far back we look), A :is the actual sales figure from each period. 4/8/2013 Eng. Magdy Abdelsattar 62
  • 63. Example: Coca-Cola sells (among other stuff) bottled water Month Bottles Jan 1,325 What will the sales be Feb 1,353 for July? Mar 1,305 Apr 1,275 May 1,210 Jun 1,195 Jul ? 4/8/2013 Eng. Magdy Abdelsattar 63
  • 64. What if we use a 3-month simple moving average? AJun + AMay + AApr FJul = = 1,227 3 What if we use a 5-month simple moving average? AJun + AMay + AApr + AMar + AFeb FJul = = 1,268 5 1400 1350 1300 5-month MA forecast 1250 1200 3-month 1150 MA forecast 1100 1050 1000 0 1 2 3 4 5 6 7 8 4/8/2013 Eng. Magdy Abdelsattar 64
  • 65. Stability versus responsiveness in moving averages What do we observe? 950 900 850 800 Demand 750 700 3-Week 650 6-Week 600 550 500 1 2 3 4 5 6 7 8 9 10 11 12 5-month average smoothes data more; 3-month average more responsive 4/8/2013 Eng. Magdy Abdelsattar 65
  • 66. weighted moving average We may want to give more importance to some of the data… Ft+1 = wt At + wt-1 At-1 + … + wt-n At-n wt + wt-1 + … + wt-n = 1 t :is the current period. Ft+1 :is the forecast for next period n :is the forecasting horizon (how far back we look), A :is the actual sales figure from each period. w :is the importance (weight) we give to each period Why do we need the WMA models? Because of the ability to give more importance to what happened recently, without losing the impact of the past. 4/8/2013 Eng. Magdy Abdelsattar 66
  • 67. Example: Coca-Cola sells (among other stuff) bottled water Month Bottles Jan 1,325 What will the sales be Feb 1,353 for July? Mar 1,305 Apr 1,275 May 1,210 Jun 1,195 Jul ? 4/8/2013 Eng. Magdy Abdelsattar 67
  • 68. 6-month simple moving average… AJun + AMay + AApr + AMar + AFeb + AJan FJul = = 1,277 6 In other words, because we used equal weights, a slight downward trend that actually exists is not observed… 4/8/2013 Eng. Magdy Abdelsattar 68
  • 69. What if we use a weighted moving average? Make the weights for the last three months more than the first three months… 6-month WMA WMA WMA SMA 40% / 60% 30% / 70% 20% / 80% July 1,277 1,267 1,257 1,247 Forecast The higher the importance we give to recent data, the more we pick up the declining trend in our forecast. 4/8/2013 Eng. Magdy Abdelsattar 69
  • 70. How do we choose weights? 1. Depending on the importance that we feel past data has 2. Depending on known seasonality (weights of past data can also be zero). WMA is better than SMA because of the ability to vary the weights! 4/8/2013 Eng. Magdy Abdelsattar 70
  • 71. Exponential Smoothing (ES) Main idea: The prediction of the future depends mostly on the most recent observation, and on the error for the latest forecast. Smoothing Denotes the constant alpha importance of the (α) past error 4/8/2013 Eng. Magdy Abdelsattar 71
  • 72. Exponential Smoothing: Exponential smoothing is a sales forecasting technique that compares a previous forecast to actual results to get an error figure to use in current and future forecasts Trend: A trend is the upward or downward movement of the numbers in the baseline over time. Trends indicate some action is necessary, such as ensuring enough inventory is ordered and enough shipping staff is on hand for high sales months, or additional sales and marketing efforts are needed for lower sales months. Trends are important forecasting tools for planning and preparation. Excel: Excel is an accounting spreadsheet program that enables users to organize sales history data for forecasting. Excel has many features important to sales forecasting, such as pivot tables, averaging tools and graphing 4/8/2013 Eng. Magdy Abdelsattar 72
  • 73. Why use exponential smoothing? 1. Uses less storage space for data 2. Extremely accurate 3. Easy to understand 4. Little calculation complexity 5. There are simple accuracy tests Exponential smoothing: the method Assume that we are currently in period t. We calculated the forecast for the last period (Ft-1) and we know the actual demand last period (At-1) … Ft  Ft1   ( At1  Ft1 ) The smoothing constant α expresses how much our forecast will react to observed differences… If α is low: there is little reaction to differences. If α is high: there is a lot of reaction to differences. 4/8/2013 Eng. Magdy Abdelsattar 73
  • 74. Where: Ft = forecast of the time series for the period t Ft-1 = forecast of the time series for the period t-1 At-1 = actual value of the time series for the period t-1 Ft  Ft1   ( At1  Ft1 ) α = the smoothing constant (0 ≤ α ≤ 1) Or: F = forecast of the time series for the period t Ft = forecast of the time series for the period t-1 At = actual value of the time series for the period t-1 F  Ft   ( At  Ft ) α = the smoothing constant (0 ≤ α ≤ 1) the forecast error in previous period 4/8/2013 Eng. Magdy Abdelsattar 74
  • 75. Forecast Accuracy An important consideration in selecting a forecasting method is the accuracy of the forecast. The mean square error (MSE) is an often-used measure of the accuracy of a forecasting method. Week Time Series value Forecast F-Error Square-FE (t) (Yt) (Ft) (Yt-Ft) (Yt-Ft)^ 1 17 2 21 17 4 16 3 19 17.8 1.2 1.44 4 23 18.04 4.96 24.6 5 18 19.03 -1.03 1.06 6 16 18.83 -2.83 8.01 7 20 18.26 1.74 3.03 8 18 18.61 0.61 0.37 MSE= 54.51/8= 6.81……by using α = 0.2 MSE=54.96/8= 6.87…….by using α = 0.3 By trial-and-error we calculate (MSE), The less MSE the most probably forecast we have 4/8/2013 Eng. Magdy Abdelsattar 75
  • 76. Forecast Accuracy • Mean Absolute Deviation (MAD): measures the total error in a forecast without regard to sign, Simply the average of the absolute values of all forecast errors.  actual  forecast M AD  n • Cumulative Forecast Error (CFE): Measures any bias in the forecast. CFE   actual  forecast • Mean Square Error (MSE): Penalizes larger errors.  actual - forecast 2 MS E  n • Tracking Signal: Measures if your model is working. CFE TS  MAD • Spreadsheet packages are an effective aid is choosing a good value of α for exponential smoothing and selecting weights for the weighted moving averages method. 4/8/2013 Eng. Magdy Abdelsattar 76
  • 77. Forecasting Software 1. Spreadsheets oMicrosoft Excel, Quattro Pro, Lotus 1-2-3 oLimited statistical analysis of forecast data 2. Statistical packages oSPSS, SAS, NCSS, Minitab oForecasting plus statistical and graphics 3. Specialty forecasting packages oForecast Master, Forecast Pro, Autobox, SCA 4/8/2013 Eng. Magdy Abdelsattar 77
  • 78. Which Forecasting Method Should You Use ? oGather the historical data of what you want to forecast oDivide data into initiation set and evaluation set oUse the first set to develop the models oUse the second set to evaluate oCompare the MADs and MFEs of each model 4/8/2013 Eng. Magdy Abdelsattar 78
  • 79. Using Excel 1. Using Excel Function 2. Using charting forecasting 3. Using Control Chart 4. Using forecast accuracy 4/8/2013 Eng. Magdy Abdelsattar 79
  • 80. Casual Section 4/8/2013 Eng. Magdy Abdelsattar 80
  • 81. Casual Section Regression analysis It is a statistical forecasting method Process: consists of identifying causal relationship between company sales (dependent variable, y) and independent variable (x), which influences sales If one independent variable is used, it is called linear (or simple) regression, using formula; y=a + b x, where ‘a’ is the intercept and ‘b’ is the slope of the trend line In practice, company sales are influenced by several independent variables, like price, population, promotional expenditure. The method used is multiple regression analysis Advantages: Objective, good accuracy, predicts upturn / downturn, short to medium time, low to medium cost Disadvantages: technically complex, large historical data needed, software packages essential 4/8/2013 Eng. Magdy Abdelsattar 81
  • 82. Regression analysis (terminology) A statistical technique that can be sued to develop a mathematical equation showing how variables are related. • Dependant or response variable: the variable that is being predicted. • Independent or predictor variables: the variable or variables being used to predict the value of the dependant variable. • Simple liner regression: analysis involving one independent variable and one dependant variable for which the relationship between the variables is approximated by a straight lin. • Multiple regression analysis: analysis involving two or more independent variables. 4/8/2013 Eng. Magdy Abdelsattar 82
  • 83. Liner Regression • Identify dependent (y) and independent (x) variables • Slope of the line b   XY  n X Y  X  nX 2 2 • The y intercept a  Y  bX • Develop your equation for the trend line Y=(a) + (b) X 4/8/2013 Eng. Magdy Abdelsattar 83
  • 84. Liner Regression Rest. Y X YX X^ • The slop (b) = 60 1 58 2 116 4 2 105 6 630 36 • The interception (a) = 5 3 88 8 704 64 4 118 8 944 64 • The relation (Y=b+aX) = 5 117 12 1404 144 6 137 16 2192 256 Y = 60 + 5 (X) 7 157 20 3140 400 8 169 20 3330 400 Each time we need to estimate 9 149 22 3278 484 the quarterly sales (Y) knowing 10 202 26 5252 676 the location population we use Total 1300 140 21040 2528 the above equation. 4/8/2013 Eng. Magdy Abdelsattar 84
  • 85. Correlation Coefficient • Correlation coefficient (r) measures the direction and strength of the linear relationship between two variables. The closer the r value is to 1.0 the better the regression line fits the data points. n  XY   X  Y  r  X    X  Y    Y 2 2 2 2 n * n • Coefficient of determination ( r 2 ) measures the amount of variation in the dependent variable about its mean that is explained by the regression line. Values of (r 2 ) close to 1.0 are desirable. 4/8/2013 Eng. Magdy Abdelsattar 85
  • 86. Using Excel 4/8/2013 Eng. Magdy Abdelsattar 86
  • 87. Trend and Seasonal 4/8/2013 Eng. Magdy Abdelsattar 87
  • 88. Using trend projection in forecasting • The type of time series for which the trend projection method is applicable shows a consistent increase or decrease over time. Y=(a) + (b) X Y: trend value for sales (a) : the intercept of the trend line a  Y  bX (b) : the slope of the trend line b   XY  n X Y  X  nX 2 2 4/8/2013 Eng. Magdy Abdelsattar 88
  • 89. Using trend and seasonal components in forecasting • How to forecast the values of a time series that has both trend and seasonal component. o First step is to compute seasonal indexes SI. o De-seasonalized the time series by using the SI o Using regression analysis on the DTS to estimate the trend. 4/8/2013 Eng. Magdy Abdelsattar 89
  • 90. Calculating the seasonal indexes (SI) year Q1 Q2 Q3 Q4 YA 2003 72 64 63 75 68.5 2004 75 66 64 89 73.5 • First calculate the yearly average. (YA) 2005 76 68 67 95 76.5 • Calculate the yearly proportions Yearly proportions • calculate the overall seasonal 2003 1.051 0.934 0.920 1.095 index for all quarters 2004 1.020 0.898 0.871 1.211 • The seasonal indexes will always 2005 0.993 0.888 0.876 1.242 be the ad up to the number of time period. SI 1.021 0.907 0.889 1.183 4 4/8/2013 Eng. Magdy Abdelsattar 90
  • 91. De-seasonalized the time series year Q1 Q2 Q3 Q4 2003 71 71 71 63 • De-seasonalized is dividing the actual value 2004 73 73 72 75 by the SI. 2005 74 75 75 80 4/8/2013 Eng. Magdy Abdelsattar 91
  • 92. time series Deseasonalized 100 95 90 85 80 75 70 65 60 55 50 Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10 Q11 Q12 4/8/2013 Eng. Magdy Abdelsattar 92
  • 93. Estimate the trend Q value Using regression analysis on the DTS X Y YX X^ • The slop (b) = 0.7797 1 71 71 1 2 71 142 4 b   XY  n X Y  X  nX 2 2 3 71 213 9 4 63 252 16 • The interception (a) = 67.681 5 73 365 25 a  Y  bX 6 73 438 36 7 72 504 49 • The relation (Y=b+aX) = 8 75 600 64 9 74 666 81 Y = 67.681 + 0.7797 (X) 10 75 750 100 11 75 825 121 12 80 960 144 The value of the time quarter 13 78 873 5786 650 Total (Q1_Y2006) = 77.81 6.50 72.75 482.17 54.17 Average 4/8/2013 Eng. Magdy Abdelsattar 93
  • 94. Seasonal adjustments • The final step in developing the forecast when both trend and seasonal components are present is to use the (SI) of the first Quarter to adjust the trend projected, The value of the time quarter 13 (Q1_Y2006) = 77.81 * 1.021 = 79.45 4/8/2013 Eng. Magdy Abdelsattar 94
  • 95. Day tow Recap oScope of Forecasting oForecasting Time Horizon oTypes of Forecasting 4/8/2013 Eng. Magdy Abdelsattar 95
  • 96. Scope of forecasting Forecasting can be at international level depending upon the area of operation of particular institution or It can also be confined to a given product or service supplied by a small firm . It can be determined in three dimension : TIME PRODUCT GEOGRAPHY 4/8/2013 Eng. Magdy Abdelsattar 96
  • 97. Time Horizon Short term Forecasts – ( 1-3 Months ) - These forecasts are tactical decisions. How much inventory should be planned for next month , how much raw materials to be scheduled for next month Mid Term Forecasts ( 12-18 months ) - These are annual plans . How much product should we plan next year? How much capacities needs to be increased next year ? Long Term Forecasts ( 5 – 10 Years ) - These are purely strategic decisions. What new products to be planned , What new Technology . E.g maruti planning for mid segment car ( compete with nano) 4/8/2013 Eng. Magdy Abdelsattar 97
  • 98. Types of Forecasting 1) Qualitative –: These rely on experts opinion in making a prediction for the future . These are useful for intermediate to Long range forecasting: o Consumers Survey Methods o Sales Force Opinion Method o Delphi Technique o Scenario Writing 4/8/2013 Eng. Magdy Abdelsattar 98
  • 99. Types of Forecasting 1) Quantitative – o Time Series - Simple average method, Moving average o Exponential smoothing o Linear Regression o Trend & Seasonal 4/8/2013 Eng. Magdy Abdelsattar 99
  • 100. Thank you 4/8/2013 Eng. Magdy Abdelsattar 100