Personal Information
Organización/Lugar de trabajo
Greater Atlanta Area United States
Ocupación
Customer & Employee Advocate with People & Project Management Experience
Sector
Technology / Software / Internet
Sitio web
http://www.citigroup.com/citi/homepage/
Acerca de
I am a "serial intrapreneur" with 20+ years of professional experience mostly in consumer banking, but with a recent transition to Software-as-a-Service (SaaS). I am still focused primarily on operations and client/customer service. I enjoy the challenge of learning new things and earning additional responsibility by collaboratively driving strategy and performance results across an organization.
- Presentaciones
- Documentos
- Infografías
The CX Paradox: 3 Ways Measuring Your Customer Satisfaction Could Actually Damage It
Qualtrics
•
Hace 8 años
7 Ways To Train Yourself To Be The Next Awesome Support Rep
Freshdesk Inc.
•
Hace 8 años
12 things Disney and Pixar teach us about customer support.
Freshdesk Inc.
•
Hace 8 años
Designing a to be process
Ihor Malytskyi
•
Hace 8 años
Business Processes Definition
Luca Calegari
•
Hace 10 años
[Process Day 2011] Alec Sharp – Making Process Real Engaging the CXOs Recurso
EloGroup
•
Hace 8 años
Process modeling in agile environment alec sharp
Loihde Advisory
•
Hace 8 años
Alec Sharp Process Traction
Dafna Levy
•
Hace 15 años
6 Keys Of Employee Success
BambooHR
•
Hace 9 años
KCS® is for Closers
InternetCreations
•
Hace 5 años
Creating Collaborative Cultures
Bernice Moore, PhD
•
Hace 12 años
The Future of Work
Rachel Botsman
•
Hace 7 años
service quality-models-ppt
subroto36
•
Hace 11 años
Culture
Reed Hastings
•
Hace 14 años
Delivering Value Through Exceptional Client Service
Jayne Navarre
•
Hace 10 años
The Art of Client Service
Hunter Territo
•
Hace 11 años
Culture Code: Creating A Lovable Company
HubSpot
•
Hace 11 años
10 things you need to STOP doing in your IT service desk
Freshservice
•
Hace 9 años
Motivating a 300% Increase In Service Desk Efficiency using Freshservice IT Service Desk
Freshservice
•
Hace 9 años
Metrics that Matter: Focusing on key metrics for an efficient service desk and happy users
Freshservice
•
Hace 9 años