Fundamentals of Software Adoption

1. The Software Adoption Project
Software Adoption
Getting Your Users to Love Their Software

2. The Software Adoption Project
Software Adoption is:
“The measure of actual software
usage
compared to the level of usage
required to meet your target
ROI.”

3. The Software Adoption Project
The reason for actively
addressing Software Adoption is
to improve the probability of
success of your software
deployment project.

4. The Software Adoption Project
The value proposition of a
Software Adoption program is:
• Ensuring data integrity by properly capturing and
processing data
• Increase in productivity by keeping users from
creating workarounds
• Minimize Time to Value by quickly moving past the
need of running systems in parallel
• Reduce levels of post-deployment technical support

5. The Software Adoption Project
A Software Adoption program
also provides other indirect
benefits such as:
• Increased discretionary effort from
employees
• Increased innovation and creativity
• Improved cooperation and collaboration
between diverse stakeholder groups

6. The Software Adoption Project
The practice of improving
Software Adoption involves
•Stakeholder Engagement
•User Centered Design
•Business Driven Metrics

7. The Software Adoption Project
Stakeholder Engagement
 Determine all stakeholder groups impacted by the
initiative
 Identify the problem each stakeholder group is trying to
solve
 Listen to the stakeholders
 Build relationships, create a community among all the
stakeholders

8. The Software Adoption Project
User Centered Design
 The experience the user has with the software
overrides the need to have every feature implemented
 Constant feedback and iteration
 Ease of use invites engagement, and avoids
workarounds and broken processes

9. The Software Adoption Project
Business Driven Metrics
 What is the problem being solved? (for each
stakeholder)
 What is the measurement that determines that the
problem is solved?
 How is that measurement correlated to usage rates?
 What is the usage rate required to meet success
criteria?

10. The Software Adoption Project
Addressing software adoption is an
interdisciplinary approach that requires skills
ranging from Change Management to UX
Design. Applying these skills to a software
deployment project from the beginning is a
great way to increase the probability of a
successful project.
The Software Adoption Project is
your guide to that effort.
Visit http://softwareadoptionproject.com