3. Email Communication
• Create folders or tag emails with meaningful identifiers
• If possible, respond immediately instead of flagging
• If you must flag, set a reminder to respond within 24 hours
• Pick up the phone!
• Use instant messaging tools
• Keep emails short and concise - Remove the fluff!
• Proofread emails for common errors and unintended tone
5. 3 Must Haves for
Virtual Communication
• Screen capture software to annotate images
• Screen capture software to capture video of the screen and
audio
• Web-conferencing software to host recordable, synchronous
meetings
6. Screen Capture Software
“The best screen capture software is uncomplicated, yet
powerful and able to capture a variety of objects quickly.”
-TechMediaNetwork’s TopTenReviews
7. Screen Capture Software
Screen capture and recording applications allow you to:
• Capture Images,
• Capture Video,
• Capture Audio,
• Annotate Images,
• Edit Recordings
• Organize files
• Quickly share
Example: http://www.screencast.com/t/SrwRfkl7
8. Why use screen capture?
• Critiquing or Grading: http://www.techsmith.com/jing-uses-
alytapp.html
• Orientation to new courses:
http://www.screencast.com/t/fBddbU4n7c
• Teaching new concepts: http://www.screencast.com/t/SrwRfkl7
• Student Projects and Assignments:
http://www.techsmith.com/education-tutorial-student-research.html
• Digital Stories: http://www.screencast.com/t/ukFpFwwnaV
9. Web-conferencing
• One-on-one meetings with faculty, students, administrators
and staff
• Virtual office hours
• Synchronous classroom opportunity
• Meet and greet sessions
• Training opportunities
• Group projects
• Student presentations
• Guest speakers or lecturers
11. Web-conferencing:
What to do!
• Prepare – Create an agenda
• Practice – It’s always a good idea to do a dry run
• Send reminders
• Start On Time – Login early
• Make eye contact when using a web-camera
• Stick to your agenda
• Finish on-time – Participants become fidgety and start to
multi-task
• If Recorded – Follow-up promptly with the link and any
follow-up items
12. Tools and Resources
• Writing Effective Emails:
http://www.mindtools.com/CommSkll/EmailCommunication.htm
• Screencasting Checklist: How to Record Like A Pro:
http://feedproxy.google.com/~r/udemy/~3/JrwV4Ukbse8/
• Best Practices for Web-Conferencing: http://alturl.com/oc43m
13. Cheap and Free Tools and
Technologies for Communicating
• Free:
• Anymeeting (Web-conferencing software): http://www.anymeeting.com/
• Jing (Annotate screenshots, record audio and video captures of your screen):
http://www.techsmith.com/jing.html
• Quicktime Player (Movie, audio and screen recording):
http://support.apple.com/kb/HT4024
• Mac Screenshots (how to capture your screen with Mac shortcuts):
http://www.wikihow.com/Take-a-Screenshot-in-Mac-OS-X
• Skitch (Annotate, edit and share screenshots and images): http://skitch.com/
• Vyew (Web-conferencing software): http://vyew.com/s/
• Costs Associated:
• Adobe Connect (Web-conferencing software):
http://www.adobe.com/products/adobeconnect.html
• Snag-It (Annotate and share engaging screenshots and images):
http://www.techsmith.com/snagit.html
• WebEx (Web-conferencing software): http://www.webex.com/
14. Questions?
For more information:
Kristin Machac, SCAD Director of eLearning Development
Email: mmachac@scad.edu
Presentation address: http://www.slideshare.net/kr215/effective-strategies-
for-communicating-in-todays-virtual-world-13174662
Editor's Notes
Tag emails with meaningful identifiers to quickly locate groups of emailsIf you can, send a response immediately rather than flagging emailsIf you must flag, set a reminder within 24 hours to respond to flagged emailsPick up the phone – if an email contains complex details or information that may be easily confused, pick up the phone to have the conversation (or have it in person if possible)Office communicator – similar to Pick up the phone, instant messaging can also be an efficient way to resolve a conversationKeep emails short and concise – use bullets if suitableProofread emails for common errors and unintended “tone”
