2. Nivarti Jayaram
An ICF accredited coach, service veteran, UN
Peacekeeper, Speaker and Author recognized for his
expertise in transforming organizations and empowering
people.
He promotes a culture of "being dispensable" through
identifying the right talent & building the capability to
create sustainability in organizations.
He is passionate about helping people enhance their self-
awareness & presence, so they can identify and realize
their full potential.
Vice President
Head of Transformation
Societe Generale
www.nivartijayaram.com
3. A Key Performance Indicator(KPI) is a type of performance measurement. KPIs evaluate the success of an
organization or of a particular activity in which it engages - Wikipedia
Key Performance Indicators (KPIs) are the critical (key) indicators of progress toward an intended result.
KPIs provides a focus for strategic and operational improvement, create an analytical basis for decision
making and help focus attention on what matters most - KPI.Org
www.nivartijayaram.com
Peter Drucker famously said, “What gets measured gets done.”
4. www.nivartijayaram.com
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2
3
4
5
Provide objective evidence of progress
towards achieving a desired result
Measure what is intended to be
measured to help inform better decision
making
Offer a comparison that gauges the
degree of performance change over time
Can track efficiency, effectiveness,
quality, timeliness, governance,
compliance, behaviors,
Can track economics, project
performance, personnel performance or
resource utilization
5. SUCCESS
Measure what matters most
ORGANIZATION LEVEL
KPIs to measure overall impact of
transformation at enterprise level
PROGRAM LEVEL
KPIs to measure success &
effectiveness of transformation
program
TEAM LEVEL
KPIs to measure team
progress & performance
www.nivartijayaram.com
6. www.nivartijayaram.com
Team Agility
Technical Agility
Team Culture
• Value delivered
• On-time delivery
• Delivery predictability
• Cycle time
• NPS
• Defect density
• Code coverage
• Escaped defects
• Happiness & Collaboration
• Trust & respect
• Accountability & creativity
• Attrition
8. Market Share
Time to Market Quality Offerings
Employee Engagement Attrition
Brand Recognition
Revenue
NPS
Organizational
Level
9. 01 04
02 03
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Management
appeasement
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psychological safety
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Individual
contributions
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Unique to teams