Jess McMullin

service design design ux citizen experience government policy customer experience transformation civic design user experience influence service transformation framework innovation civic innovation service architecture policymaking change ias10 iasummit digital transformation management consulting service innovation complexity service delivery architecture interaction design open data policy design open government service experience uxott public sector prototyping cx business organizations businessfluency businessofexperience buy-in sdn canada organizational change sdn influx canada strategy business transformation transformation canvas experience design collaboration management consultant servicearchitecture digitaltransformation servicetransformation sdng16 servicedesign ux futures tetrad internet of things mcluhan iot algorithmic ux future of design scenario planning systemic design systems design ux design customer service isaba14 ixd design for policy policy making code for america cfa cfasummit capability public innovation ux lisbon psilabs uxlx information policy gov 2.0 opengov information overload transparency ia information architecture citizen experience design ux unicorn designforgood ux sphinx uxcamp strategic design uxindia13 uxindia ux101 sda advice students user experience design design advocacy gov20 systems uxweek paper prototyping web local government municipal teams customer experience design workshop facilitation business fluency mba work clients