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Josh Bersin
Principal and Founder, Bersin™
Deloitte Consulting LLP
October, 2017
Copyright © 2017 Deloitte Development LLC. All rights reserved.
The HR tech market
reinvents itself
HR technology disruptions
HR Tech 2017 Keynote 2
Copyright © 2017 Deloitte Development LLC. All rights reserved.
90% of organizations surveyed by MIT and
Deloitte anticipate their industries will be
totally disrupted by digital trends.
Source: G. C. Kane, D. Palmer, A. N. Phillips, D. Kiron and N. Buckley, “Aligning the Organization for its Digital Future” MIT Sloan Management Review and Deloitte University
Press, July 2016.
Digital disruption
A new industrial revolution, but people matter
HR Tech 2017 Keynote 3
Copyright © 2017 Deloitte Development LLC. All rights reserved.
Robots
Can cost as low as $25,000*
250,000 purchased globally in 2016**
*Source: Robots: The new low-cost worker, Dhara Ranasinghe, CNBC, April 10, 2015. https://www.cnbc.com/2015/04/10/robots-the-new-low-cost-worker.html
** Source: China Can’t Buy Enough Industrial Robots, Jethro Mullen, CNNTech, June 23, 2016 http://money.cnn.com/2016/06/23/technology/china-industrial-robots/index.html
The future of work
Robotics, AI, sensors are here now
HR Tech 2017 Keynote 4
Copyright © 2017 Deloitte Development LLC. All rights reserved.
Quantified self: arriving now
$1.8 billion in venture invested in wearables since 2016
Source: CB Insights
HR Tech 2017 Keynote 5
Copyright © 2017 Deloitte Development LLC. All rights reserved.
US productivity last ten years
Productivity is suffering – is technology helping?
1 billion
smartphones
iPhone
launched
100 million
Twitter users
Since 2011 productivity gains
have slowed to crawl
Source: U.S. Bureau of Labor Statistics
108
106
104
102
100
98
96
94
2007 2009 2011 2013 2015 2017
Index points
US nonfarm labor productivity
HR Tech 2017 Keynote 6
Copyright © 2017 Deloitte Development LLC. All rights reserved.
The “average” US worker now
spends 25% of their day reading
or answering emails
Fewer than 16% of companies have
a program to “simplify work” or help
employees deal with stress.
More than 80% of all companies
rate their business “highly complex”
or “complex” for employees.
The average mobile phone
user checks their device
150 times a day.
The “average” US worker works
47 hours and 49% work 50 hours
or more per week, with 20% at
60+ hours per week
40% of the US population believes
it is impossible to succeed at work
and have a balanced family life.
Sources: Deloitte Human Capital Trends 2014 and 2015
Employees are overwhelmed
HR Tech 2017 Keynote 7
Copyright © 2017 Deloitte Development LLC. All rights reserved.
FOMO
We are all suffering from…….
HR Tech 2017 Keynote 8
Copyright © 2017 Deloitte Development LLC. All rights reserved.
Average
3.2
AON research
(March 2017) shows
global engagement
dropped by 4%
Graph source: Summer 2016 Glassdoor and Bersin Research
Stat Source: 2017 Trends in Global Employee Engagement, Aon Hewitt http://www.aon.com/chile/attachments/2017-Trends-in-Global-Employee-Engagement.pdf
What are these
companies doing?
Glassdoor ratings of more than 2 million employees
Employee engagement not improving
160
140
120
100
80
60
40
20
0
1.5 2.0 2.5 3.0 3.5 4.0 4.5
Overall Rating
HR Tech 2017 Keynote 9
Copyright © 2017 Deloitte Development LLC. All rights reserved.
Steam engine Telegraph & electricity Personal computer
We build tools, then the tools change us
How technology changes us
HR Tech 2017 Keynote 10
Copyright © 2017 Deloitte Development LLC. All rights reserved.
We build tools, then the tools change us
How technology changes us
Smart badge Virtual newsSmart phone Wearables
HR Tech 2017 Keynote 11
Copyright © 2017 Deloitte Development LLC. All rights reserved.
Artificial intelligence Augmented realityVoice recognition
What’s next?
We build tools, then the tools change us
HR Tech 2017 Keynote 12
Copyright © 2017 Deloitte Development LLC. All rights reserved.
HR Tech 2017 Keynote 12
Copyright © 2017 Deloitte Development LLC. All rights reserved.
How things were How things are How things work
• Tribes, Squads, and Guilds
• Shared values and culture
• Transparent goals, projects,
and strategies
• Open feedback, any-time
• People rewarded for skills
and abilities, not position
• Collective thinking
and interdependence
as strategy
A
B
DC E
C
B
D
G
E
A
F
Source: Rewriting the rules for the digital age. 2017 Deloitte Global Human Capital Trends
The modern organization: A network of teams
The way we work has changed
HR Tech 2017 Keynote 13
Copyright © 2017 Deloitte Development LLC. All rights reserved.
• 38% of companies believe they will be “fully
automated” within five years
• In 77% of companies automation results in
“better jobs” and retraining of workers (only 20%
see job reductions).
• Over 50% of companies expect to retrain workers
to side by side with robotics and AI
• Yet, in 65% of companies
HR is not involved at all.
Source: 2017 Deloitte Global Human Capital Trends: Rewriting the rules for the digital age, Deloitte Consulting LLP and Deloitte University Press, 2017.
And the future of work has arrived
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14
Continued growth in
core HR technology market
1
HR Tech 2017 Keynote 15
Copyright © 2017 Deloitte Development LLC. All rights reserved.
HR technology now A hot marketplace
Shift in investment toward new HR and workplace tools
$5.5 billion in
VC investment
in HR startups
since 2014
Source: CB Insights
HR Tech 2017 Keynote 16
Copyright © 2017 Deloitte Development LLC. All rights reserved.
1990s-2000s 2004-2012 2012-2017 2018+
Automated
talent management
Integrated talent
management
Engagement, fit,
Culture, analytics
Productivity,
performance, teams
Automate PerformIntegrate Engage
Shift from talent management to team and work management
Talent
management:
integrated processes and
systems, talent as core to
HR and business agenda
Systems of
automation
Practice-driven
solutions
People
management:
focus on culture,
engagement, environment,
leadership, and fit
Systems of
engagement
Empowerment
solutions
Team and work
management:
optimizing productivity,
alignment, connection of the
“network of teams”, tools to
make work better.
Systems of
productivity
Productivity-driven
solutions
HR Tech 2017 Keynote 17
Copyright © 2017 Deloitte Development LLC. All rights reserved.
Benefits &
compensation
Hiring
recruiting
E-learning Performance talent
Network based
applications
New systems of
engagement
Core HR is shifting its focus
Marketgrowth-adoption
2000 2018Progression over time
Compensation
HRIS
Benefits
administration
Applicant
tracking
Recruiting
sourcing
Learning
management
Workforce
management
Succession
management
Performance
management
Integrated talent mgmt
Analytics
tools
Social
recognition
Network
recruiting
HRMS + talent +
workforce management
Self-service
Apps
Personality and
pre-hire
Culture
assessment
Predictive
analytics
Real time
engagement
Mobile
apps for HR
Process
automation
Integration &
new talent apps
Analytics driven
“Systems of
engagement”
Apps that
“Make work life
better”
HR Tech 2017 Keynote 18
Copyright © 2017 Deloitte Development LLC. All rights reserved.
• Core HR Technology spending is slowing
(41% say it’s flat)
• Clients not fully satisfied: only 21% of customers
say talent systems “always meet their needs.”
• Two biggest growth areas are Learning and
Analytics (37% yty)
• Career, succession, onboarding, analytics
hottest functional needs
• User satisfaction is 2/3 lower than
vendor satisfaction
How will you upgrade
your HR technology?
Sources: Sierra-Cedar 2016–2017 HR Systems Survey White Paper, 19th Annual Edition, and Sierra-Cedar 2017–2018 HR Systems Survey White Paper, 20th
Annual Edition used with permission and 2016 Bersin by Deloitte HR Systems Research
Multiple pathways to an HR tech transformation
todays state of replacing HR technology
HighriskLowrisk
ReactiveFocused
Current state
22%
Rip & replace
Move everything all at once
to the cloud
25%
Hybrids
Move ONLY TM or WFM
apps to cloud
22%
Parallel / Patchwork
Combination licensed and
cloud solutions
19%
Hosting / Outsource
Single tenant or BPO
Shift to cloud is important, not sufficient
Rip and replace pace slows
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19
A new generation of
people management software
(Soon Team & Work Management)
2
HR Tech 2017 Keynote 20
Copyright © 2017 Deloitte Development LLC. All rights reserved.
The evolution of management thinking
Historic perspective on performance and management
We are here
The industrial
corporation
Hierarchical
leadership
Collaborative
management
Networks
of teams
<1950s 1960s-80s Today1990s
Andrew Carnegie
Henry Ford
Netflix, Google,
Facebook, Amazon, Etc.
Jack Welch
Peter Drucker
Howard Schulz
Steve Jobs
Profit, growth,
financial engineering
Customer service,
employees as leaders
Mission, purpose,
sustainability
Operational
efficiency
2020
Industrial age
People as workers
Management by
objective
Servant leadership
Work together
Empower the
team
The corporation
Is king
The executives
are king
The teams and
team leaders are kings
The people
are king(s)
Citizenship,
growth and learning
Productivity, wellness,
networked business
Unilever, patagonia,
Airbnb, wholefoods, etc.
People, communities,
global networks
Growth &
citizenship
HR Tech 2017 Keynote 21
Copyright © 2017 Deloitte Development LLC. All rights reserved.
Feedback and
engagement
Reinventing
performance
Video-based
learning & career
Social
recognition
Well-being
Work – Team
management
2018 and beyond: A new set of disruptive applications
Marketgrowth-adoption
2016
Pulse
survey
Text
analytics
Mobile
feedback
2020
Culture
assessment
Coaching
tools
Checkins
with feedback
Agile, open
goal management
Org network
analysis
Recognition
everywhere
Custom rewards
programs
Customer
recognition
Progression over time
Video learning
Content
curation
Intelligent
learning
Career
planning
Gamification
accreditation
Well-being
fitness tracking
Competitions
social sharing
Points
gamification
Fitness merges
w/ engagement
Virtual work
management
Document
management
Goal sharing
Goal tracking
Communications
messaging
HR Tech 2017 Keynote 22
Copyright © 2017 Deloitte Development LLC. All rights reserved.
A new talent management market emerges
Market evolution becoming disruptive again
Social recognition
Well-being
LearningTraditional
Payroll - talent
Culture
Performance management
Mid-market SMB
Recruitment
Examples of firms
HR Tech 2017 Keynote 23
Copyright © 2017 Deloitte Development LLC. All rights reserved.
Reinvention of the talent acquisition market
From application tracking to recruitment success
Applicant
tracking
Candidate
marketing
sourcing
Ai-based intelligent
recruitment
Redefining
assessment
and interview
Onboarding
manager
tools integrated
sourcing
Alt
Examples of firms
HR Tech 2017 Keynote 24
Copyright © 2017 Deloitte Development LLC. All rights reserved.
Video and AI based assessment arrives
Cell phone camera can identify 40,000 facial
location points
Video-based assessment can capture up to
1 million data elements in a 15 minute interview
Facial recognition has been studied since the 1960s
and is now well understood
Cartoonists have understood how faces reflect
emotion since 1950s
Language Tonality Facial
Expression
Source: http://www.apa.org/science/about/psa/2011/05/facial-expressions.aspx
HR Tech 2017 Keynote 25
Copyright © 2017 Deloitte Development LLC. All rights reserved.
Smart chatbots are here
AI comes to HR (hourly and shift work)
What Pay?What Role? What Shifts?What Experience?
HR Tech 2017 Keynote 26
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Personalized AI as coach
Examples of prescriptive assessments and learning
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27
New industrialized tools
for performance management
3
HR Tech 2017 Keynote 28
Copyright © 2017 Deloitte Development LLC. All rights reserved.
New generation performance tools are here
The new
World of
performance
management
Check-ins
Transparent
goals
Peer
feedback
Feedback
to manager
Engagement
survey
Individual
assessment Team
assessment
Continuous
micro-
learning
Regular
evaluation
Integrated
into workflow
Mobile
app
Vendor
A
Vendor
C
Vendor
D
Vendor
E
Vendor
G
Vendor
F
Vendor
B
Annual process Continuous
Manager-centric Team-centric
Hierarchical Multi-directional
Competitive Developmental
Subjective Data-driven
Secret Transparent
Single rating Richer rating
Fundamental changes are enormous
HR Tech 2017 Keynote 29
Copyright © 2017 Deloitte Development LLC. All rights reserved.
And… continuous performance management works
27 companies that redesigned their process, found
overwhelmingly positive outcomes:
• 100% said conversation quality improved
• 83% said conversation frequency increased
• 90% said employee engagement increased
• 91% say data for evaluation is better
• 96% say tools are easier and simpler
• 77% expect continuous feedback
• 45% are using check-ins to assess managers
• 50% say training process is easier and shorter
• 67% doing feedback quarterly
• 80% expect employees to drive check-ins
Source: NeuroLeadership, Is Transforming Performance Management Worth It?
HR Tech 2017 Keynote 30
Copyright © 2017 Deloitte Development LLC. All rights reserved.
Deloitte feedback process helps drive performance
Feedback = performance
1. I am really enthusiastic about the mission of the firm
2. At work, I clearly know what is expected of me
3. In my team, I am surrounded by people who share my values
4. At work, I have the chance to use my strengths every day
5. My teammates have my back
6. I know I will be recognized for excellent work
7. I have great confidence in the firm’s future
8. In my work, I am always challenged to grow
3
Baseline
Bottom quartile
Top quartile
1
2
4
5
6
7
8
4.4
3.2
4.2
4.0
3.8
3.6
3.4
Pulse survey items
Questions that help predict high performance at Deloitte
Source: Deloitte pilots FYs14-15 Questions © Marcus Buckingham Company.
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31
Wellbeing market explodes4
HR Tech 2017 Keynote 32
Copyright © 2017 Deloitte Development LLC. All rights reserved.
Workplace culture is hot: well-being
Google trends search for wellbeing since 2004
0
25
50
75
100
January 1, 2004 February 1, 2008 March 1, 2012 April 1, 2016
Jump since 2008 recession
Source: https://trends.Google.Com/trends/explore?Date=2004-01-01%202017-10-09&q=wellbeing
HR Tech 2017 Keynote 33
Copyright © 2017 Deloitte Development LLC. All rights reserved.
Employeevitality
Business performance
Cost reduction Labor productivity Retention Productivity Collaboration Team performance Leadership
Health
Monitoring
Employee
assistance
Medical
benefits
Fitness
Challenges
Nutrition
Exercise
Sleep
Stress
Sustainable performance
Recognition
Skills and
training
Work
environment
Rewards
Leadership
Management
Clear goals
Growth
opportunities
Drive
Wellbeing
Self discovery
Career
Purpose
Mindfulness
Abundance
mentality
Positive thinking
Culture fit
Family
From wellness to wellbeing to performance
HR Tech 2017 Keynote 34
Copyright © 2017 Deloitte Development LLC. All rights reserved.
Wellness apps now used more than Twitter
290% reduction in
workers compensation claims
65% more engaged
than non-users
9% greater
work productivity
Source: VirginPulse Client Research, 2017
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35
Culture and engagement:
“always-on” feedback
5
HR Tech 2017 Keynote 36
Copyright © 2017 Deloitte Development LLC. All rights reserved.
How does feedback work today?
Engagement
Survey
Senior Management Team
Employees
Line Managers | HR
Performance
Review
Filtering and Cleaning
Time
Per
Year
HR Tech 2017 Keynote 37
Copyright © 2017 Deloitte Development LLC. All rights reserved.
Building an enterprise feedback architecture
Social media
monitoring
Job boards & adsEmployment brand
Customer
satisfaction
Pulse
surveys
Performance
appraisals
Integrated
reporting & analytics
Sentiment analysis
Network analysis
Anonymous
feedback
tools
Annual
survey
Performance
check-ins
Exit
interviews
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38
New generation of learning market
growing rapidly again
6
HR Tech 2017 Keynote 39
Copyright © 2017 Deloitte Development LLC. All rights reserved.
Video is now >55% of all internet traffic and mobile is
now over 60%
(KP Internet Trends 12/2015)
35 Million people have enrolled in MOOCs in the
last four years, with 2015 enrollments doubling 2014
(Class Central)
Over 50% of learners use mobile for more than 1/3
of their learning
(Degreed)
India is estimated to be a $3-4 billion market for
corporate learning and MOOCs
Video and mobile has taken over learning
Expert and user authored video
Bersin High
Impact Research:
The Net-Promoter Score
for L&D is now
-8 and lower
for non L&D professionals
The MOOC Report, Summer 2016
HR Tech 2017 Keynote 40
Copyright © 2017 Deloitte Development LLC. All rights reserved.
We are here
E-learning
& blended
1998-2002 2005 20172010
Self-study
online learning
Course catalog
Online university
2020
Intelligent
learning
Intelligent,personalized,
machinedriven
Instructional design
Kirkpatrick
LMS as
E-learning platform
Talent
management
Career focused
Lots of topics
Learning path
Career track
Blended learning
Social learning
LMS as talent
platform
Digital
learning
Everyone, all the time,
everywhere
Micro-learning
real-time video
courses everywhere
Design thinking
learning experience
LMS invisible
Data driven, mobile
Continuous
learning
Learning on demand
Embedded learning
Video, self-authored
mobile, YouTube
70-20-10
Taxonomies
LMS as experience
platform
Formats
Philosophy
Users
Systems
From e-learning to digital learning in one generation
Evolution of L&D has been blindingly fast
HR Tech 2017 Keynote 41
Copyright © 2017 Deloitte Development LLC. All rights reserved.
Result: explosive growth in micro-learning
Micro-learning Macro-learning
I need help now. I want to learn something new.
• 2 minutes or less
• Topic or problem based
• Search by asking a question
• Video or text
• Indexed and searchable
• Content rated for quality and utility
• Several hours or days
• Definitions, concepts, principles, and practice
• Exercises graded by others
• People to talk with, learn from
• Coaching and support needed
Is the content useful and accurate? Is the author authoritative and educational?
Videos, articles, code samples, tools Courses, classes, MOOCs, programs
HR Tech 2017 Keynote 42
Copyright © 2017 Deloitte Development LLC. All rights reserved.
Career models in disruption
58% of companies are
redesigning or planning to
redesign their career model
83% of companies expect to
have an “open” or “highly
flexible” career model within
the next 3-5 years
While 33% of companies
promote vertical career
moves, 67% now promote
horizontal or project based
career progression
31% of companies expect
careers to be 3-5 years long
60% expect them to be
10 years or less
Learning and career
management software is the
#1 fastest growing segment in
HR technology
(Sierra-Cedar 2016– 2017 Survey
HR White Paper)
HR Tech 2017 Keynote 43
Copyright © 2017 Deloitte Development LLC. All rights reserved.
The learning tech market starting to shake out
Learning experience
platforms
Degreed, Edcast, Pathgather
SAP Jam, Fuse, etc …
Program experience
(delivery) platforms
Intrepid Novoed
Edx, Everwise, Openedx, etc…
Micro learning
platforms
Axonify, Grovo, Qstream, Practice,
Rehearsal, etc…
LMS platforms
Traditional: Cornerstone, Saba, Successfactors, Sumtotal
Modernized: Workday, Oracle Cloud Learning, Litmos, Docebo, etc
Assessment, development,
delivery tools
Video authoring, intelligent assessment, spaced learning,
gaming, virtual reality, collaboration, simulations, etc…
Content libraries
Lynda, Udacity, Coursera, Edx, Udemy, Pluralsight,
Skillsoft, Crossknowledge, hundreds of others
Learning
record store
Grassblade, Learning Locker,
Saltbox, Watershed, etc…
HR Tech 2017 Keynote 44
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Major new learning announcements!
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45
People analytics
becoming mainstream
7
HR Tech 2017 Keynote 46
Copyright © 2017 Deloitte Development LLC. All rights reserved.
2017: where people analytics is going
Projects Based on
Problems and Strategies
Embedded Applications That
Drive and Inform Work
Interesting experiments,
models, and studies
Practical, useful
dashboard and tools
HR Tech 2017 Keynote 47
Copyright © 2017 Deloitte Development LLC. All rights reserved.
Progress steady and accelerating
% Change
Plan
Performing multi-year
workforce planning + 23%
Correlate
Correlating people data
to business performance + 56%
Predict
Using people data to predict
business performance + 50%
% of Companies “Good or Excellent” Increasing
(Deloitte Human Capital Trends 2017)
HR Tech 2017 Keynote 48
Copyright © 2017 Deloitte Development LLC. All rights reserved.
But… new types of data, and new issues arise
Markets Converge:
Text Analysis | Sentiment Analysis | Organizational Network Analysis | Feedback Systems
8% of companies are now
doing some form of
Organizational Network
Analysis (ONA)Scan
Badge
HR Tech 2017 Keynote 49
Copyright © 2017 Deloitte Development LLC. All rights reserved.
Emergence of “relationship analytics”
Organizational Network Analysis (ONA)
Teams Organizations The Enterprise
HR Tech 2017 Keynote 50
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AI based diversity, coaching, recruitment systems
AI, analytics, sentiment, and organizational network analysis will converge
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51
Bringing it all together
A new architecture emerges
8
HR Tech 2017 Keynote 52
Copyright © 2017 Deloitte Development LLC. All rights reserved.
believe their
employees are fully
aligned with the
corporate purpose
23%
believe internal
processes for
collaboration
are working well
14%
are excellent
at building
a differentiated
employee
experience
22%
are using design
thinking as part
of crafting the
employee
experience
10%
Say problem
is urgent
38%
Culture, engagement, and beyond
Focus on the employee experience
Source: Deloitte and Facebook, “Transitioning to the future of work and the workplace,” November 2016
HR Tech 2017 Keynote 53
Copyright © 2017 Deloitte Development LLC. All rights reserved.
Where Is This All Going?
Systems
of Record
1980s
HR Systems
Client/Server
Menus, Screens
Systems of
Engagement
2000s
Cloud, Web
Talent Management
Panels, Dashboards
Systems of
Productivity
2020+
Predictive,
Intelligent
Agents, Nudges
Conversations,
Messages
HR Tech 2017 Keynote 54
Copyright © 2017 Deloitte Development LLC. All rights reserved.
From human centered to humanity-centered design
HR Tech 2017 Keynote 55
Copyright © 2017 Deloitte Development LLC. All rights reserved.
Self Service Intelligent ServicesCase Mgt. AI/Voice App Interfaces
Engagement
Feedback
Recognition
Learning
Career
Coaching
Performance
Goals
Succession
HRMS
Payroll/Time
Communications
Analytics/AI
ONA
Workforce Mgt
Wellbeing
Rewards
Benefits
Sourcing
Recruitment
Assessment
White collar Hourly Senior leaders Line managers Candidates Contractors External network Alumni
Senior Geographic
Business Partners
Talent Specialists
(OD, sourcing, recruiting, learning,
organized in networks of excellence)
Wellbeing, safety, culture,
engagement, recognition
Analytics, Monitoring,
Predictive, WF Planning
HR Tech,
App development
Research, Market
Best Practices,
Comp, Ben, Rewards HR Prof DevelopmentHR Ops, AI and Bots,
Intelligence
Junior
Geo Bus Partners
Teams@Work
(productivity, services, team
management, wellness, feedback,
recognition, learning)
People@Work
(productivity, services,
team management,
wellness, feedback,
recognition, learning)
Candidates@Life
Candidates (products,
jobs, projects,
opportunities)
Leaders@Work Alumni@life
The HR Technology Architecture Of The Future
HR Tech 2017 Keynote 56
Copyright © 2017 Deloitte Development LLC. All rights reserved.
Source: HR Technology Disruptions for 2018: Productivity, Design, and Intelligence Reign
Bottom line: the HR technology market is reinventing itself
HR Tech 2017 KeynoteCopyright © 2017 Deloitte Development LLC. All rights reserved. 57
How are you transforming the way you work,
navigating the complex digital landscape, and
creating a differentiated experience to capture the
workforce of the future?
Share your insights on the 2018 Deloitte Global
Human Capital Trends survey today:
deloitte.com/hctrends-survey
Your insights needed:
Help chart the future of work
As used in this document, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a
detailed description of our legal structure. Certain services may not be available to attest clients under the rules and regulations of public
accounting.
This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial,
investment, legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor
should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may
affect your business, you should consult a qualified professional advisor. Deloitte shall not be responsible for any loss sustained by any person who
relies on this publication.
Copyright © 2017 Deloitte Development LLC. All rights reserved.

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The HR Technology Market: Trends and Disruptions for 2018

  • 1. Josh Bersin Principal and Founder, Bersin™ Deloitte Consulting LLP October, 2017 Copyright © 2017 Deloitte Development LLC. All rights reserved. The HR tech market reinvents itself HR technology disruptions
  • 2. HR Tech 2017 Keynote 2 Copyright © 2017 Deloitte Development LLC. All rights reserved. 90% of organizations surveyed by MIT and Deloitte anticipate their industries will be totally disrupted by digital trends. Source: G. C. Kane, D. Palmer, A. N. Phillips, D. Kiron and N. Buckley, “Aligning the Organization for its Digital Future” MIT Sloan Management Review and Deloitte University Press, July 2016. Digital disruption A new industrial revolution, but people matter
  • 3. HR Tech 2017 Keynote 3 Copyright © 2017 Deloitte Development LLC. All rights reserved. Robots Can cost as low as $25,000* 250,000 purchased globally in 2016** *Source: Robots: The new low-cost worker, Dhara Ranasinghe, CNBC, April 10, 2015. https://www.cnbc.com/2015/04/10/robots-the-new-low-cost-worker.html ** Source: China Can’t Buy Enough Industrial Robots, Jethro Mullen, CNNTech, June 23, 2016 http://money.cnn.com/2016/06/23/technology/china-industrial-robots/index.html The future of work Robotics, AI, sensors are here now
  • 4. HR Tech 2017 Keynote 4 Copyright © 2017 Deloitte Development LLC. All rights reserved. Quantified self: arriving now $1.8 billion in venture invested in wearables since 2016 Source: CB Insights
  • 5. HR Tech 2017 Keynote 5 Copyright © 2017 Deloitte Development LLC. All rights reserved. US productivity last ten years Productivity is suffering – is technology helping? 1 billion smartphones iPhone launched 100 million Twitter users Since 2011 productivity gains have slowed to crawl Source: U.S. Bureau of Labor Statistics 108 106 104 102 100 98 96 94 2007 2009 2011 2013 2015 2017 Index points US nonfarm labor productivity
  • 6. HR Tech 2017 Keynote 6 Copyright © 2017 Deloitte Development LLC. All rights reserved. The “average” US worker now spends 25% of their day reading or answering emails Fewer than 16% of companies have a program to “simplify work” or help employees deal with stress. More than 80% of all companies rate their business “highly complex” or “complex” for employees. The average mobile phone user checks their device 150 times a day. The “average” US worker works 47 hours and 49% work 50 hours or more per week, with 20% at 60+ hours per week 40% of the US population believes it is impossible to succeed at work and have a balanced family life. Sources: Deloitte Human Capital Trends 2014 and 2015 Employees are overwhelmed
  • 7. HR Tech 2017 Keynote 7 Copyright © 2017 Deloitte Development LLC. All rights reserved. FOMO We are all suffering from…….
  • 8. HR Tech 2017 Keynote 8 Copyright © 2017 Deloitte Development LLC. All rights reserved. Average 3.2 AON research (March 2017) shows global engagement dropped by 4% Graph source: Summer 2016 Glassdoor and Bersin Research Stat Source: 2017 Trends in Global Employee Engagement, Aon Hewitt http://www.aon.com/chile/attachments/2017-Trends-in-Global-Employee-Engagement.pdf What are these companies doing? Glassdoor ratings of more than 2 million employees Employee engagement not improving 160 140 120 100 80 60 40 20 0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 Overall Rating
  • 9. HR Tech 2017 Keynote 9 Copyright © 2017 Deloitte Development LLC. All rights reserved. Steam engine Telegraph & electricity Personal computer We build tools, then the tools change us How technology changes us
  • 10. HR Tech 2017 Keynote 10 Copyright © 2017 Deloitte Development LLC. All rights reserved. We build tools, then the tools change us How technology changes us Smart badge Virtual newsSmart phone Wearables
  • 11. HR Tech 2017 Keynote 11 Copyright © 2017 Deloitte Development LLC. All rights reserved. Artificial intelligence Augmented realityVoice recognition What’s next? We build tools, then the tools change us
  • 12. HR Tech 2017 Keynote 12 Copyright © 2017 Deloitte Development LLC. All rights reserved. HR Tech 2017 Keynote 12 Copyright © 2017 Deloitte Development LLC. All rights reserved. How things were How things are How things work • Tribes, Squads, and Guilds • Shared values and culture • Transparent goals, projects, and strategies • Open feedback, any-time • People rewarded for skills and abilities, not position • Collective thinking and interdependence as strategy A B DC E C B D G E A F Source: Rewriting the rules for the digital age. 2017 Deloitte Global Human Capital Trends The modern organization: A network of teams The way we work has changed
  • 13. HR Tech 2017 Keynote 13 Copyright © 2017 Deloitte Development LLC. All rights reserved. • 38% of companies believe they will be “fully automated” within five years • In 77% of companies automation results in “better jobs” and retraining of workers (only 20% see job reductions). • Over 50% of companies expect to retrain workers to side by side with robotics and AI • Yet, in 65% of companies HR is not involved at all. Source: 2017 Deloitte Global Human Capital Trends: Rewriting the rules for the digital age, Deloitte Consulting LLP and Deloitte University Press, 2017. And the future of work has arrived
  • 14. Presentation title [To edit, click View > Slide Master > Slide Master] Member firms and DTTL: Insert appropriate copyright [To edit, click View > Slide Master > Slide Master] 14 Continued growth in core HR technology market 1
  • 15. HR Tech 2017 Keynote 15 Copyright © 2017 Deloitte Development LLC. All rights reserved. HR technology now A hot marketplace Shift in investment toward new HR and workplace tools $5.5 billion in VC investment in HR startups since 2014 Source: CB Insights
  • 16. HR Tech 2017 Keynote 16 Copyright © 2017 Deloitte Development LLC. All rights reserved. 1990s-2000s 2004-2012 2012-2017 2018+ Automated talent management Integrated talent management Engagement, fit, Culture, analytics Productivity, performance, teams Automate PerformIntegrate Engage Shift from talent management to team and work management Talent management: integrated processes and systems, talent as core to HR and business agenda Systems of automation Practice-driven solutions People management: focus on culture, engagement, environment, leadership, and fit Systems of engagement Empowerment solutions Team and work management: optimizing productivity, alignment, connection of the “network of teams”, tools to make work better. Systems of productivity Productivity-driven solutions
  • 17. HR Tech 2017 Keynote 17 Copyright © 2017 Deloitte Development LLC. All rights reserved. Benefits & compensation Hiring recruiting E-learning Performance talent Network based applications New systems of engagement Core HR is shifting its focus Marketgrowth-adoption 2000 2018Progression over time Compensation HRIS Benefits administration Applicant tracking Recruiting sourcing Learning management Workforce management Succession management Performance management Integrated talent mgmt Analytics tools Social recognition Network recruiting HRMS + talent + workforce management Self-service Apps Personality and pre-hire Culture assessment Predictive analytics Real time engagement Mobile apps for HR Process automation Integration & new talent apps Analytics driven “Systems of engagement” Apps that “Make work life better”
  • 18. HR Tech 2017 Keynote 18 Copyright © 2017 Deloitte Development LLC. All rights reserved. • Core HR Technology spending is slowing (41% say it’s flat) • Clients not fully satisfied: only 21% of customers say talent systems “always meet their needs.” • Two biggest growth areas are Learning and Analytics (37% yty) • Career, succession, onboarding, analytics hottest functional needs • User satisfaction is 2/3 lower than vendor satisfaction How will you upgrade your HR technology? Sources: Sierra-Cedar 2016–2017 HR Systems Survey White Paper, 19th Annual Edition, and Sierra-Cedar 2017–2018 HR Systems Survey White Paper, 20th Annual Edition used with permission and 2016 Bersin by Deloitte HR Systems Research Multiple pathways to an HR tech transformation todays state of replacing HR technology HighriskLowrisk ReactiveFocused Current state 22% Rip & replace Move everything all at once to the cloud 25% Hybrids Move ONLY TM or WFM apps to cloud 22% Parallel / Patchwork Combination licensed and cloud solutions 19% Hosting / Outsource Single tenant or BPO Shift to cloud is important, not sufficient Rip and replace pace slows
  • 19. Presentation title [To edit, click View > Slide Master > Slide Master] Member firms and DTTL: Insert appropriate copyright [To edit, click View > Slide Master > Slide Master] 19 A new generation of people management software (Soon Team & Work Management) 2
  • 20. HR Tech 2017 Keynote 20 Copyright © 2017 Deloitte Development LLC. All rights reserved. The evolution of management thinking Historic perspective on performance and management We are here The industrial corporation Hierarchical leadership Collaborative management Networks of teams <1950s 1960s-80s Today1990s Andrew Carnegie Henry Ford Netflix, Google, Facebook, Amazon, Etc. Jack Welch Peter Drucker Howard Schulz Steve Jobs Profit, growth, financial engineering Customer service, employees as leaders Mission, purpose, sustainability Operational efficiency 2020 Industrial age People as workers Management by objective Servant leadership Work together Empower the team The corporation Is king The executives are king The teams and team leaders are kings The people are king(s) Citizenship, growth and learning Productivity, wellness, networked business Unilever, patagonia, Airbnb, wholefoods, etc. People, communities, global networks Growth & citizenship
  • 21. HR Tech 2017 Keynote 21 Copyright © 2017 Deloitte Development LLC. All rights reserved. Feedback and engagement Reinventing performance Video-based learning & career Social recognition Well-being Work – Team management 2018 and beyond: A new set of disruptive applications Marketgrowth-adoption 2016 Pulse survey Text analytics Mobile feedback 2020 Culture assessment Coaching tools Checkins with feedback Agile, open goal management Org network analysis Recognition everywhere Custom rewards programs Customer recognition Progression over time Video learning Content curation Intelligent learning Career planning Gamification accreditation Well-being fitness tracking Competitions social sharing Points gamification Fitness merges w/ engagement Virtual work management Document management Goal sharing Goal tracking Communications messaging
  • 22. HR Tech 2017 Keynote 22 Copyright © 2017 Deloitte Development LLC. All rights reserved. A new talent management market emerges Market evolution becoming disruptive again Social recognition Well-being LearningTraditional Payroll - talent Culture Performance management Mid-market SMB Recruitment Examples of firms
  • 23. HR Tech 2017 Keynote 23 Copyright © 2017 Deloitte Development LLC. All rights reserved. Reinvention of the talent acquisition market From application tracking to recruitment success Applicant tracking Candidate marketing sourcing Ai-based intelligent recruitment Redefining assessment and interview Onboarding manager tools integrated sourcing Alt Examples of firms
  • 24. HR Tech 2017 Keynote 24 Copyright © 2017 Deloitte Development LLC. All rights reserved. Video and AI based assessment arrives Cell phone camera can identify 40,000 facial location points Video-based assessment can capture up to 1 million data elements in a 15 minute interview Facial recognition has been studied since the 1960s and is now well understood Cartoonists have understood how faces reflect emotion since 1950s Language Tonality Facial Expression Source: http://www.apa.org/science/about/psa/2011/05/facial-expressions.aspx
  • 25. HR Tech 2017 Keynote 25 Copyright © 2017 Deloitte Development LLC. All rights reserved. Smart chatbots are here AI comes to HR (hourly and shift work) What Pay?What Role? What Shifts?What Experience?
  • 26. HR Tech 2017 Keynote 26 Copyright © 2017 Deloitte Development LLC. All rights reserved. Personalized AI as coach Examples of prescriptive assessments and learning
  • 27. Presentation title [To edit, click View > Slide Master > Slide Master] Member firms and DTTL: Insert appropriate copyright [To edit, click View > Slide Master > Slide Master] 27 New industrialized tools for performance management 3
  • 28. HR Tech 2017 Keynote 28 Copyright © 2017 Deloitte Development LLC. All rights reserved. New generation performance tools are here The new World of performance management Check-ins Transparent goals Peer feedback Feedback to manager Engagement survey Individual assessment Team assessment Continuous micro- learning Regular evaluation Integrated into workflow Mobile app Vendor A Vendor C Vendor D Vendor E Vendor G Vendor F Vendor B Annual process Continuous Manager-centric Team-centric Hierarchical Multi-directional Competitive Developmental Subjective Data-driven Secret Transparent Single rating Richer rating Fundamental changes are enormous
  • 29. HR Tech 2017 Keynote 29 Copyright © 2017 Deloitte Development LLC. All rights reserved. And… continuous performance management works 27 companies that redesigned their process, found overwhelmingly positive outcomes: • 100% said conversation quality improved • 83% said conversation frequency increased • 90% said employee engagement increased • 91% say data for evaluation is better • 96% say tools are easier and simpler • 77% expect continuous feedback • 45% are using check-ins to assess managers • 50% say training process is easier and shorter • 67% doing feedback quarterly • 80% expect employees to drive check-ins Source: NeuroLeadership, Is Transforming Performance Management Worth It?
  • 30. HR Tech 2017 Keynote 30 Copyright © 2017 Deloitte Development LLC. All rights reserved. Deloitte feedback process helps drive performance Feedback = performance 1. I am really enthusiastic about the mission of the firm 2. At work, I clearly know what is expected of me 3. In my team, I am surrounded by people who share my values 4. At work, I have the chance to use my strengths every day 5. My teammates have my back 6. I know I will be recognized for excellent work 7. I have great confidence in the firm’s future 8. In my work, I am always challenged to grow 3 Baseline Bottom quartile Top quartile 1 2 4 5 6 7 8 4.4 3.2 4.2 4.0 3.8 3.6 3.4 Pulse survey items Questions that help predict high performance at Deloitte Source: Deloitte pilots FYs14-15 Questions © Marcus Buckingham Company.
  • 31. Presentation title [To edit, click View > Slide Master > Slide Master] Member firms and DTTL: Insert appropriate copyright [To edit, click View > Slide Master > Slide Master] 31 Wellbeing market explodes4
  • 32. HR Tech 2017 Keynote 32 Copyright © 2017 Deloitte Development LLC. All rights reserved. Workplace culture is hot: well-being Google trends search for wellbeing since 2004 0 25 50 75 100 January 1, 2004 February 1, 2008 March 1, 2012 April 1, 2016 Jump since 2008 recession Source: https://trends.Google.Com/trends/explore?Date=2004-01-01%202017-10-09&q=wellbeing
  • 33. HR Tech 2017 Keynote 33 Copyright © 2017 Deloitte Development LLC. All rights reserved. Employeevitality Business performance Cost reduction Labor productivity Retention Productivity Collaboration Team performance Leadership Health Monitoring Employee assistance Medical benefits Fitness Challenges Nutrition Exercise Sleep Stress Sustainable performance Recognition Skills and training Work environment Rewards Leadership Management Clear goals Growth opportunities Drive Wellbeing Self discovery Career Purpose Mindfulness Abundance mentality Positive thinking Culture fit Family From wellness to wellbeing to performance
  • 34. HR Tech 2017 Keynote 34 Copyright © 2017 Deloitte Development LLC. All rights reserved. Wellness apps now used more than Twitter 290% reduction in workers compensation claims 65% more engaged than non-users 9% greater work productivity Source: VirginPulse Client Research, 2017
  • 35. Presentation title [To edit, click View > Slide Master > Slide Master] Member firms and DTTL: Insert appropriate copyright [To edit, click View > Slide Master > Slide Master] 35 Culture and engagement: “always-on” feedback 5
  • 36. HR Tech 2017 Keynote 36 Copyright © 2017 Deloitte Development LLC. All rights reserved. How does feedback work today? Engagement Survey Senior Management Team Employees Line Managers | HR Performance Review Filtering and Cleaning Time Per Year
  • 37. HR Tech 2017 Keynote 37 Copyright © 2017 Deloitte Development LLC. All rights reserved. Building an enterprise feedback architecture Social media monitoring Job boards & adsEmployment brand Customer satisfaction Pulse surveys Performance appraisals Integrated reporting & analytics Sentiment analysis Network analysis Anonymous feedback tools Annual survey Performance check-ins Exit interviews
  • 38. Presentation title [To edit, click View > Slide Master > Slide Master] Member firms and DTTL: Insert appropriate copyright [To edit, click View > Slide Master > Slide Master] 38 New generation of learning market growing rapidly again 6
  • 39. HR Tech 2017 Keynote 39 Copyright © 2017 Deloitte Development LLC. All rights reserved. Video is now >55% of all internet traffic and mobile is now over 60% (KP Internet Trends 12/2015) 35 Million people have enrolled in MOOCs in the last four years, with 2015 enrollments doubling 2014 (Class Central) Over 50% of learners use mobile for more than 1/3 of their learning (Degreed) India is estimated to be a $3-4 billion market for corporate learning and MOOCs Video and mobile has taken over learning Expert and user authored video Bersin High Impact Research: The Net-Promoter Score for L&D is now -8 and lower for non L&D professionals The MOOC Report, Summer 2016
  • 40. HR Tech 2017 Keynote 40 Copyright © 2017 Deloitte Development LLC. All rights reserved. We are here E-learning & blended 1998-2002 2005 20172010 Self-study online learning Course catalog Online university 2020 Intelligent learning Intelligent,personalized, machinedriven Instructional design Kirkpatrick LMS as E-learning platform Talent management Career focused Lots of topics Learning path Career track Blended learning Social learning LMS as talent platform Digital learning Everyone, all the time, everywhere Micro-learning real-time video courses everywhere Design thinking learning experience LMS invisible Data driven, mobile Continuous learning Learning on demand Embedded learning Video, self-authored mobile, YouTube 70-20-10 Taxonomies LMS as experience platform Formats Philosophy Users Systems From e-learning to digital learning in one generation Evolution of L&D has been blindingly fast
  • 41. HR Tech 2017 Keynote 41 Copyright © 2017 Deloitte Development LLC. All rights reserved. Result: explosive growth in micro-learning Micro-learning Macro-learning I need help now. I want to learn something new. • 2 minutes or less • Topic or problem based • Search by asking a question • Video or text • Indexed and searchable • Content rated for quality and utility • Several hours or days • Definitions, concepts, principles, and practice • Exercises graded by others • People to talk with, learn from • Coaching and support needed Is the content useful and accurate? Is the author authoritative and educational? Videos, articles, code samples, tools Courses, classes, MOOCs, programs
  • 42. HR Tech 2017 Keynote 42 Copyright © 2017 Deloitte Development LLC. All rights reserved. Career models in disruption 58% of companies are redesigning or planning to redesign their career model 83% of companies expect to have an “open” or “highly flexible” career model within the next 3-5 years While 33% of companies promote vertical career moves, 67% now promote horizontal or project based career progression 31% of companies expect careers to be 3-5 years long 60% expect them to be 10 years or less Learning and career management software is the #1 fastest growing segment in HR technology (Sierra-Cedar 2016– 2017 Survey HR White Paper)
  • 43. HR Tech 2017 Keynote 43 Copyright © 2017 Deloitte Development LLC. All rights reserved. The learning tech market starting to shake out Learning experience platforms Degreed, Edcast, Pathgather SAP Jam, Fuse, etc … Program experience (delivery) platforms Intrepid Novoed Edx, Everwise, Openedx, etc… Micro learning platforms Axonify, Grovo, Qstream, Practice, Rehearsal, etc… LMS platforms Traditional: Cornerstone, Saba, Successfactors, Sumtotal Modernized: Workday, Oracle Cloud Learning, Litmos, Docebo, etc Assessment, development, delivery tools Video authoring, intelligent assessment, spaced learning, gaming, virtual reality, collaboration, simulations, etc… Content libraries Lynda, Udacity, Coursera, Edx, Udemy, Pluralsight, Skillsoft, Crossknowledge, hundreds of others Learning record store Grassblade, Learning Locker, Saltbox, Watershed, etc…
  • 44. HR Tech 2017 Keynote 44 Copyright © 2017 Deloitte Development LLC. All rights reserved. Major new learning announcements!
  • 45. Presentation title [To edit, click View > Slide Master > Slide Master] Member firms and DTTL: Insert appropriate copyright [To edit, click View > Slide Master > Slide Master] 45 People analytics becoming mainstream 7
  • 46. HR Tech 2017 Keynote 46 Copyright © 2017 Deloitte Development LLC. All rights reserved. 2017: where people analytics is going Projects Based on Problems and Strategies Embedded Applications That Drive and Inform Work Interesting experiments, models, and studies Practical, useful dashboard and tools
  • 47. HR Tech 2017 Keynote 47 Copyright © 2017 Deloitte Development LLC. All rights reserved. Progress steady and accelerating % Change Plan Performing multi-year workforce planning + 23% Correlate Correlating people data to business performance + 56% Predict Using people data to predict business performance + 50% % of Companies “Good or Excellent” Increasing (Deloitte Human Capital Trends 2017)
  • 48. HR Tech 2017 Keynote 48 Copyright © 2017 Deloitte Development LLC. All rights reserved. But… new types of data, and new issues arise Markets Converge: Text Analysis | Sentiment Analysis | Organizational Network Analysis | Feedback Systems 8% of companies are now doing some form of Organizational Network Analysis (ONA)Scan Badge
  • 49. HR Tech 2017 Keynote 49 Copyright © 2017 Deloitte Development LLC. All rights reserved. Emergence of “relationship analytics” Organizational Network Analysis (ONA) Teams Organizations The Enterprise
  • 50. HR Tech 2017 Keynote 50 Copyright © 2017 Deloitte Development LLC. All rights reserved. AI based diversity, coaching, recruitment systems AI, analytics, sentiment, and organizational network analysis will converge
  • 51. Presentation title [To edit, click View > Slide Master > Slide Master] Member firms and DTTL: Insert appropriate copyright [To edit, click View > Slide Master > Slide Master] 51 Bringing it all together A new architecture emerges 8
  • 52. HR Tech 2017 Keynote 52 Copyright © 2017 Deloitte Development LLC. All rights reserved. believe their employees are fully aligned with the corporate purpose 23% believe internal processes for collaboration are working well 14% are excellent at building a differentiated employee experience 22% are using design thinking as part of crafting the employee experience 10% Say problem is urgent 38% Culture, engagement, and beyond Focus on the employee experience Source: Deloitte and Facebook, “Transitioning to the future of work and the workplace,” November 2016
  • 53. HR Tech 2017 Keynote 53 Copyright © 2017 Deloitte Development LLC. All rights reserved. Where Is This All Going? Systems of Record 1980s HR Systems Client/Server Menus, Screens Systems of Engagement 2000s Cloud, Web Talent Management Panels, Dashboards Systems of Productivity 2020+ Predictive, Intelligent Agents, Nudges Conversations, Messages
  • 54. HR Tech 2017 Keynote 54 Copyright © 2017 Deloitte Development LLC. All rights reserved. From human centered to humanity-centered design
  • 55. HR Tech 2017 Keynote 55 Copyright © 2017 Deloitte Development LLC. All rights reserved. Self Service Intelligent ServicesCase Mgt. AI/Voice App Interfaces Engagement Feedback Recognition Learning Career Coaching Performance Goals Succession HRMS Payroll/Time Communications Analytics/AI ONA Workforce Mgt Wellbeing Rewards Benefits Sourcing Recruitment Assessment White collar Hourly Senior leaders Line managers Candidates Contractors External network Alumni Senior Geographic Business Partners Talent Specialists (OD, sourcing, recruiting, learning, organized in networks of excellence) Wellbeing, safety, culture, engagement, recognition Analytics, Monitoring, Predictive, WF Planning HR Tech, App development Research, Market Best Practices, Comp, Ben, Rewards HR Prof DevelopmentHR Ops, AI and Bots, Intelligence Junior Geo Bus Partners Teams@Work (productivity, services, team management, wellness, feedback, recognition, learning) People@Work (productivity, services, team management, wellness, feedback, recognition, learning) Candidates@Life Candidates (products, jobs, projects, opportunities) Leaders@Work Alumni@life The HR Technology Architecture Of The Future
  • 56. HR Tech 2017 Keynote 56 Copyright © 2017 Deloitte Development LLC. All rights reserved. Source: HR Technology Disruptions for 2018: Productivity, Design, and Intelligence Reign Bottom line: the HR technology market is reinventing itself
  • 57. HR Tech 2017 KeynoteCopyright © 2017 Deloitte Development LLC. All rights reserved. 57 How are you transforming the way you work, navigating the complex digital landscape, and creating a differentiated experience to capture the workforce of the future? Share your insights on the 2018 Deloitte Global Human Capital Trends survey today: deloitte.com/hctrends-survey Your insights needed: Help chart the future of work
  • 58. As used in this document, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of our legal structure. Certain services may not be available to attest clients under the rules and regulations of public accounting. This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor. Deloitte shall not be responsible for any loss sustained by any person who relies on this publication. Copyright © 2017 Deloitte Development LLC. All rights reserved.

Notas del editor

  1. Steam Engine – 1874 Telegraph and Electricity – 1882 PC 1981
  2. Smart Phone 2007 Wearables 2011 Smart Badges 2013 Virtual news 2015
  3. Removed: Halogen, Grovo, HireVue Updated logos: Skillsoft, Lumesse, PageUp, Pathgather, edcast, Fuel50, greenhouse, SmallImprovements, Reflektive, HighGround, zugata, TemboStatus (formerly TemboSocial), OC Tanner, Good&Co, fitbit, Limeade, Ceridian, bambooHR, zenefits
  4. Removed HireVue, Taleo, SuccessFactors, Unitive, pymetrics, myAlerts, PhenomPeople Replaced Unitive with new company name TalentSonar; replaced Taleo with Oracle (per Oracle), mya, greenhouse
  5. Note: 64% of all US jobs are hourly or shift jobs, AI can reduce recruiter time by 67% and time to fill by 79% (BLS and Mya research)
  6. Replaced compass and volley logos
  7. Note: J Players Juniper Networks slide deleted no permission from Juniper
  8. Key points to highlight: Over the last two years, we have discovered that responses to questions 1, 2, and 4 are the strongest drivers of increasing engagement and performance We have also discovered that if the responses to questions 4 and 8 decline over time, then there is a risk of voluntary attrition for the responder
  9. $1.7 Billion in Venture Capital This Year ~ CB Insights, many fitness logo slide removed
  10. Feedback apps logo slide removed, half of firms did not provide logo permissions
  11. Removed LinkedIN, SuccessFactors, Axonify, Qstream Updated edcast, pathgather, skillsoft Percipio,
  12. Removed kanjoya, humanize, keencorp, starling, thymometrics, cultureIQ, syndia, no permissions Updated Reflektive logo
  13. Removed Unitive is Talent Sonar, HireVue, BetterUP Replaced Talent Sonar logo, updated Textio laptop image (permission grnted)