IBM Mail Support for Microsoft Outlook

IBM Collaboration Solutions
Open Mic
Date: 29 September 2016
IBM Mail Support for Microsoft
Outlook
1

Open Mic Team
 Ranjit Rai - IBM ICS SWAT
 Focusing on entire Notes/Domino
 Narendra Nesarikar – IBM ICS Support Facilitator for Open
Mics
 Swapnil Patankar - IBM L2 Support
2
 Manish Jha- IBM L2 Support
 Shrikant Ahire- IBM L2 Support

Agenda
 About IMSMO for On premises & Features
 Prerequisites for IMSMO
 Architecture information on working of IMSMO
 IMSMO Server Installation details with snaps and server side configuration
 Installing Client side IMSMO Plugin Setting up Outlook Client & How to use
features in Outlook
 Information on basic troubleshooting and some common issues.
3

About IMSMO for On premises & Features
The solution provides you with Mail, Calendar, and Contacts capabilities that
allow you to work with your IBM Notes mail directly in your Microsoft Outlook
interface.
List of features available in Microsoft Outlook using IMSMO :
 Mail with unread mark and folder synchronization capability
 Calendar synch with free time look and scheduling
 Contacts synch with your Notes Mail File
 Setting up Out of Office for Notifying people when you're out of the office
 Delegation feature to Give someone access to your mail file
 Mail Quota indicator to See how close your mail file is to the size limit
 Encrypting or signing messages using Notes ID Encryption
4

Prerequisites for Installing IBM Mail Support for Microsoft
Outlook
 Server Software Requirement :
64-bit IBM Domino® 9.0.1 with Fix Pack 6 or later.
 Server Hardware Requirement :
Supported on Windows , AIX and Linux operating systems.
 Detailed information on OS available :
http://www.ibm.com/support/knowledgecenter/en/SSKTMJ_9.0.1/admin_imsmo/
adm_domino_reqs.html
5

IMSMO Server & Client Software Details for download
IMSMO Server: IBM mail Add-on to be installed on Domino Server
IMSMO Client: IBM mail Add-in to be installed on end user Outlook Client
IBM Mail Support for Microsoft Outlook 2.0.0.2 Release Notes Multiplatform
English
Servers
IBM mail Add-on 2.0.0.2 (for IMSMO) Windows 64 bit Multilingual
IBM mail Add-on 2.0.0.2 (for IMSMO) AIX 64 bit Multilingual
IBM mail Add-on 2.0.0.2 (for IMSMO) Linux 64 Multilingual
Client
IBM mail Add-in 2.0.0.2 (for IMSMO) Windows 32/64 bit Multilingual
http://www-01.ibm.com/support/docview.wss?uid=swg21989448
6

Architecture information on working of IMSMO
 IMSMO has to be installed on top of Domino Server.
 End user connecting to IMSMO server should have replica of his/her database
on IMSMO Server.
 Microsoft Outlook Client connects to IMSMO over HTTP protocol.
 It is mandatory to have SSL setup on IMSMO Server.
 A valid internet address and internet password, set in the user's person
document.
 Similar to IBM Notes Traveler , IMSMO stores user synch information details in
derby database.
7

• Outlook clientOutlook data store (.ost)
IBM mail sync
IBM mail
add-in
IBM mail
add-in
LDAP
SyncML
Domino mail
server + IMSA
Corporate
directory
Key
Microsoft code IBM code
• Server remains essentially the same.
• SyncML used instead of EAS
(Exchange ActiveSync)
• IBM mail sync and freebusy DLLs are
added to the client.
IMSA (http)
Mailfile
Architecture information on working of IMSMO
8

IMSMO Server Installation details with snaps and server side
configuration
Running the Windows installer
Important: Be sure to back up your NOTES.INI file before running the IMSA server
installer.
Obtain and run the file IMSA_W64.exe. As you step through the installer,
Please note that the Temporary install files are saved to a local directory
9

You can choose to install to partitioned servers, if your Domino® servers have
been set up that way.
Note : For the current release, IMSMO does not allow install on a single partition. For
Windows, all Domino partitions have to be at the same version, using the same program
directory.
configuration
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The installer will add and configure the required sync and REST services to your
Domino server
configuration
11

The Microsoft Outlook tab in the server document is hidden by default in Domino®
9.0.1; either a "Traveler" tab is visible or the "Microsoft Outlook" tab, but never
both.
Note : Traveler and IMSMO cannot exist on same server
Upon installation of the IMSMO server, during server startup, an adminp request
will be issued to enable the Microsoft Outlook tab:
configuration
12

Configuration Settings
Optional: Click the Microsoft Outlook tab and on the Basics tab, optionally specify
a value in the Password management URL field:
Sample : Use the following format: https://mycompany.com/profile/password
configuration
13

Configuration Settings:
Personalize access to define which users are allowed to connect to the
IMSMO server, or create explicit denial lists for users that should be denied
access to the server. Populate either the Access Server or Not Access Server
field with the names of users and groups
configuration
14

 If IMSMO is running on a server with multiple NIC cards, you must specify
the parameter NTS_HOST_IP_ADDR=[ip_address] in your Notes.INI file to
tell the server which IP address to use.
 You must specify the parameter
NTS_EXTERNAL_URL=https://[proxy_server_name]/traveler in your
Notes.INI file.
Note: Problems may occur due to an incorrect URL setting
configuration
15

Servers in a Domino domain where IMSMO is installed must have this
variable set to Disabled - if this setting is enabled, it forces MIME messages
to be routed over SMTP, which will affect the ability of Outlook users to read
encrypted mail.
Router/SMTP - Basics tab and set the variable "SMTP allowed within the local
internet domain" to Disabled
configuration
16

Installing Client side IMSMO Plugin & Configuring Outlook Client
17

Installing IMSMO Plugin for Microsoft Outlook Client
Install the IBM mail add-in, run the IMSMO_client.exe file that your administrator
provided to you
18

Installing IMSMO Plugin for Microsoft Outlook Client
19

Create a new profile in Microsoft Outlook that syncs with your IBM® Notes® mail
Configuring Outlook Client with IMSMO Plugin
20

Adding Profile for outlook
To begin the setup, complete the steps that apply to your situation:
21

Select Manual setup or additional server types, and click Next.
22

In the IBM Mail Sync Configuration window:
 In the Your Name field, enter the name to be shown in the Microsoft Outlook
interface.
 Email Address field, enter your email address, for example,
sdaryn@mail.renovations.com.
 In the Server Type field, select My Company's Mail Server.
 In the Server Name field, enter your mail server name, for example,
mail.renovations.com.
Click Next.
23

 A prompt to enter password.
 A window is shown with Green check marks indicating that each step in
connecting is successful. Click through the dialog boxes to open your new
profile.
Note : If using self signed SSL certificate on IMSMO server, please import the
certificate to the browser
24

25
IMSMO Mail Sync features in Microsoft Outlook

IBM Corporation ©2015
 Mail support for Microsoft Outlook provides features so that you can work with your
IBM Notes® mail directly in your Microsoft Outlook interface.
1. Mail
2. Calendar
3. Contacts
 Notifying people when you're out of the office
 Giving someone access to your mail file
 Seeing how close your mail file is to the size limit
 Encrypting or signing messages
26

IMSMO mail sync in Outlook - Mail
 Create, edit, send, receive, and move folders, messages, and conversations
 Search, filter, and categorize mail
 Lets you open a mail message in your IBM Verse browser client (if available)
27

Support for Encrypted and Signed Messages
An option to Sign or encrypt messages is available now using Microsoft Outlook
client using IBM Mail Synch.
Note : You must Configure ID vault or have Notes ID imported to user mail to utilize this
functionality
28

IMSMO Mail sync in Outlook – Calendar
 “Find Room” button is available when you are creating a new meeting.
 Free Busy information lookup from Scheduling
 Free Busy information
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Syncing Contacts
 You can now synch Contacts from your mail file to outlook
 type-ahead recent contacts are also pre-populated, based on mail file content
30

IMSMO mail sync in Outlook - Contact
 Configure your Corporate directory using LDAP
31

Setting Automatic reply to notify people when you are Out of office
Browse to Microsoft Outlook  File  Click IBM mail
 Click Automatic Replies (Out of Office)  Select Send automatic replies 
Choose the date and OOO text and Click Ok.
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Setting Delegation to your Mail file
 Click Delegation  And assign Delegates and permissions
33

Setting Delegation to your Mail file
Note : Only delegation access can be provided. User cannot open delegated mail
database using this feature.
34

Check your Mail quota and manage your mail database free space
 Click Mail quota and check allocated quota and current utilized space
35

 How to work with logging in MS Outlook for IMSMO
File  IBM Mail  IBM Mail help
 We explore available options here one by one.
How to collect the logs from IMSMO client machine
36

Diagnostics
 It shows various information on
• IBM Mail Sync version
• Server
• Device ID
• Trace level
• Log path on your local machine
• Include confidential data in logs.
• Report a Problem ( Button )
**Please note that confidential data may consist of your email details ( a small chunk of
session information for troubleshooting purpose )
37

Reporting a problem
 From Outlook, Click File File  IBM Mail  Diagnostics (Report a Problem)
 For Trace level, select Verbose (Default is Verbose ).
Note: If you changed the level, restart Outlook before you continue.
 If you are willing to include confidential information, which can help with troubleshooting,
select Include confidential data in logs. ( Default selected).
 Click Report a problem, provide as much detail as possible about the issue and click Send.
 Or the user can send the log files manually from the path as shown in the Diagnostic
window.
Note: If you do not disable Outlook logging, log files on your desktop can grow quite large.
38

Manual log collection.
 Below is the path where it stores logs.
C:UsersJohnDoeAppDataLocalTemp
 Go to this path to collect logs manually.
 There are two folder gets created under the
above path.
IBM_Mail_Sync
IBM_Mail_Sync_Misc
 For troubleshooting we recommend to
provide IBM_Mail_Sync folder which would
have all the relative details.
 Files inside IBM_Mail_Sync folder shows
details logs collected.
 You can zip the folder and provide it IBM
support through PMR.
39

Re-Sync Content
 You can correct the document sync issues by re-
syncing contents from the server copy.
 Re-Sync content has following options
• Reset Mail
• Reset Calendar
• Reset Contacts
**Please Note:
 Use the reset when it is necessary as this steps
will correct the sync issue
 Choosing this option will take much longer time
to complete as it will create and re-index the
mail file data you have on local machine
 So if user has big mailfile then it will take ample
amount of time to complete these step
Troubleshooting basic sync issues with IMSMO Outlook profile
40

IBM mail support for Microsoft Outlook (Administering)
http://www.ibm.com/support/knowledgecenter/SSKTMJ_9.0.1/admin_imsmo/adm_toc.html
Setting up IBM mail support for Microsoft Outlook
http://www.ibm.com/support/knowledgecenter/SSKTMJ_9.0.1/user_imsmo/use_IMSMO_s
etting_up.html
Connecting to your corporate directory:
http://www.ibm.com/support/knowledgecenter/SSKTMJ_9.0.1/user_imsmo/usr_set_ldap_di
r.html
References
41

Questions?
Visit our Support Technical Exchange page or our Facebook page for details
on future events.
To help shape the future of IBM software, take this quality survey and share
your opinion of IBM software used within your organization:
https://ibm.biz/BdxqB2
IBM Collaboration Solutions Support page
http://www.facebook.com/IBMLotusSupport
IBM Collaboration Solutions Support
http://twitter.com/IBM_ICSSupport
42

Thank You
43

IBM Mail Support for Microsoft Outlook

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