1. 360˚ Patient Engagement
Technology Presentation

2. Explaining Vertigo
• One night multiple cases
of Vertigo
– Patient perception = I’m
dying
– Doctor perception = It’s
just vertigo
• My engagement tools:
– Verbal (like Charlie brown
adults)
– Bed sheets (bad artist)
– D/C papers
• There has to be a better
way to engage patients…

3. Seriously – Patients Don’t Get “It”

4. Laura in Real Life
• Laura – HomeCare visit to
COPD patient
– 3 previous hospital admissions
– 9 previous caregivers
• Laura shows Inhaler video
– “That’s not how I use my
inhaler”
– Life changing impact on patient
• Video education engages!!
– Concise & understandable
– Brief (< 3 minutes) &
repeatable
• Incendant makes Laura a PE
Rockstar!

5. Patty is in deep …
• Patty – Director Outpatient
Services – has a big problem
– 12% no show rate (endoscopy)
– 16% failure rate for
colonoscopies
• Patty deploys Incendant
Designed Patient Interactions
– 89% reduction in no shows
– 5% increased success rate
– 94% of patients would
recommend facility
• Incendant makes Patty a
Patient Activation rock star!!

6. Maggie’s joint venture
• Maggie – Joint Center
Director – wants Joint
Commission certification
– Minimal patient preparation
– Long hospital stays
– Poor post op dispositions
• Implemented UICarePath
– Emails reach 80% of patients
– LOS is reduced 1⁄2 a day
– Patients go home NOT
SNF/HC
• Incendant got Maggie JC
certification and made her a
rock star!!

7. Bill’s Excellent Adventure
• CFO Bill is nervous about
CMS penalties
– High hospital readmissions
– Low patient satisfaction
• Bill outsources patient
follow up to ICE
– Readmissions are reduced
– Patient satisfaction
improves
• Incendant makes CFO Bill
a rock star!!

8. DPI Monitor
Incendant’s Instruments for
Patient Engagement Rock Stars
Personal Health
Record
Essential
Choices
Engage
Patient
Surveys
Disease
Monitoring
Patient
Self Support
Designed Patient Interactions
Patient Interaction Designer
Incendant Center for Engagement (ICE)
Apps
Platform
Ops

9. Real World Patient Engagement