Cathi Hight

102 Seguidores

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25+ yrs experience in performance improvement and organizational development with associations, non-profit organizations and high growth companies. I help organizations employ the Kaizen principles of managing change, continuous improvement, and using resources efficiently. ►►►Associations and Chambers of Commerce In today’s environment, membership-based organizations face many challenges: continuing to be seen as “essential”, providing benefits that resonate with their constituents, and developing organizational sustainability. I am passionate about helping you meet the expectations of your members and communicate your value to the community or industry. I work with organi

chamber of commerce association member acquisition kaizen membership retention management disc member retention change management leadership leaderfship volunteer management continuous improvement customer service 7 measures of success listening communication sales

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Cathi Hight

Presentaciones

The Impact of Listening

Managing Change_ISHAE Winter Conference

How Member-Centric is Your Chamber?

Ready to Serve_Jackson Hole Mountain Resort_manager version

Recruit for retention 8 13-09

Kaizen the art of good change

Recruit, Retain and Reward Your Members

The VOI of Membership is Greater than the ROI

Fighting for relevance

Reboot your board

Strategies to Improve the Membership Life Cycle

10 Secrets of a Volunteer Leader

8 Dimensions of Leadership