Será presentado la visión de Gartner sobre las 10 principales Tendencias de Tecnología y su impacto en nuestros negocios, que Gartner llama de la Revolución Digital, con sus desafíos y oportunidades.

1. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
Alexandre Blauth
Executive Partner – Latin America
alexandre.blauth@gartner.com
@ablauth
Technology Trends and
Digital Revolution

2. Gartner in one minute...
Gartner
1000 analysts
76% of Fortune
1000, 75% of
Global 500
85 Countries
12,000
Client
Organizations
World’s
Leading
Advisor of
CIOs
2

3. The Nexus of Forces (and others) will accelerate digital disruption.
Enterprises MUST become more threat-aware.
The Danger of Missing Trends …

4. Strategic Technology Trends
 Mobile Device Diversity & Mgt.
 Mobile Apps & Applications
 The Internet of Everything
 Hybrid Cloud & IT as Service Broker
 Cloud/Client Architecture
 The Era of Personal Cloud
 Software Defined Anything
 Web Scale IT.
 Smart Machines
 3-D Printing
Top 10 Strategic Technology Trends:
Future Disruption
Derivative Impact
Converging Forces

5. Mobile Device Diversity
• Many form factors, screen sizes, interaction styles, platforms, architectures
• New working practices, opportunities, organizational structures, skills
Pocketable Portable Shared AreasGrab & Go Desk
Touch, Voice, ...
Keyboard, Mouse
Gesture
Wearable

6. Today 2018
Applications by Supported Device
Future Devices
Mobile Only
Desk and Mobile
Desk Only
Mobile Devices & Applications
Today 2018
Applications by Supported Device
Future Devices
Mobile Only
Desk and Mobile
Desk Only

7. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
Entering A New World
Internet
eBusiness
Digital Business
People
BusinessPeople
People
Business Things
1990 20302000 20202010

8. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
Internet of Things

9. Things - Real-time Services
Source: BigBelly Solar, Inc
Intelligent Trash Cans
Compactor increases capacity 6-8 times
Notifies operator when emptying needed
80% fewer collections
Pay-as-you-drive car insurance
Driving Habits
Sensor
Source: http://www.progressive.com/auto/
snapshot.aspx?vanity=true

10. Things - Real-time Services
Tech-part Price of Things

13. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
Cars Related
Smart Pills
Person/Medical Monitors
Parking Meters
Smart Trash Bins
Thermostats
Digital Signage
Alarms & Security
Indoor LED
Lighting
Bluetooth Headset,
Mouse, KB, Speakers
ATM Machines
Printers
LED Street and Area Lamps
Media Consumption
Vending Machines
Sports Related
Digital
Cameras
Smart Household
Appliances
POS Hardware
Market
Smart Meters
Toys
THE INTERNET OF
THINGS

15. The Human Perspective –
The Rise of the Personal Cloud
Vendors and IT organizations must align to this next stage of consumerization
Google Gmail
iTunes Xbox Live
Instagram
Microsoft Skydrive
Amazon
Netflix
Twitter
Facebook
Apple iCloud
Rdio
Corp Sharepoint Pro
Sync Me
See Me
Know Me
Be Me

16. Software defining everything
(Application Programming Interface)
New System Production
New API
Production
API economy growth
through efficiency
Future
Your Consumption of APIs Is Growing — FAST! You Already Live in an API
Economy?
• You Tweet?
• You Register?
• You Check-in?
• You Deposit?
• You Pay?
• You Post?
• You "Candy Crush"?
Past

17. Web-Scale IT: A Result of the Cloud
Provider “Singularity”
Web-scale IT is a pattern of global class computing that delivers the capabilities of large
cloud services providers to the enterprise.
You Too can “run with the big dogs”

18. 18
Smart Machine Categories
• Movers
- Autonomous vehicles
• Sages
- Linguistically smart Information-based helpers
- personal assistants, smart advisors
• Doers
- Machine-focused helpers
- Robots, Networks of Industrial Machines

19. 3D Printing Opportunities
19
Traditional 3D Print
Cast #1 Scan
Trim #1 Model
Wax mold Print
Cast #2 Clean
Pour shell material
Drain and dip
Trim #2
Attach faceplate
Buff shell
Clean interior
Injection Molds
Cut Tooling Costs
by up to 97%
Not
Impossible
Labs
“Project
Daniel”
Prosthetic
Limbs
3D Printing
Houses

20. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
Business Moment
TRANSIENT OPPORTUNITIES
EXPLOITED DYNAMICALLY

21. Business
People
Things
Maximize retention
of and relationships with
things
Smart machines
and things
as customers
Robotics
Smarter machines
Automation
Autonomous
Smart, semi-autonomous
things become the
primary "customer"
Business
People
Optimize
interactions
Deeper customer
relationships, analytics
Mobile
Big data
Social
D-marketing
Exploit nexus
to drive greater efficiency
Transform sales channel
into a
global medium to drive
efficiencies
Optimize
channels
Automation
of business
operations
Electronic data
interchange
Business intelligence
Portals
E-business
Business
People
Business
People
Extend relationships
Internet
and digital
technologies
CRM
Web
Web
Extend
relationships into
new markets/ geographies
Change of Kind Change of Degree
The Journey Onward to Digital Business
Pre Web
People
Build
relationships that drive
business
or lower cost
Optimize
relationships
Emerging
technologies
ERP
CRM
Analog
Focus
Outcomes
Entities
Disruptions
Technologies
Post Nexus
Business
People
Things
Extend potential customers
from people to things
Build new
business models
Creation of new value
and
new nonhuman
customers
Sensors
3D printing
Smart machines
D-business

22. There Is a "Not So Quiet" IT Crisis
Time
Performance
• Digital Opportunities and Threats
• Customer and Management
Expectations
• IT/OT Alignment
• IT Performance and
Contribution
THE QUIET CRISIS

23. One Size Does Not Fit All!
Shift to a Pace-layered I&O Strategy
Systems of Record
Systems of Differentiation
Systems of Innovation
Pace-layered Application Strategy
Control Ops
Agile Ops
Proven, Supported
Infrastructure
Emerging
Technology
HW/SW Infrastructure IT Operations

24. The Need for Bimodal Governance
"Structured Consensus" "Dynamic Collaboration"
• Stable environment, predictable
progress
• Waterfall, structured development
• Requirements, followed by
technology teams
• Formal process and control-oriented
methodologies
• Known ("traditional") vendors
• Strong rule-based governance
• Dynamic environment, "bursts" of
change
• Agile prototyping and development
• Multidisciplinary, dynamic
collaborative teams
• Strong responsibility and leadership
assignments, constant pulse
checking
• Small, innovative ("digital") partners
• "Good enough"
role-based governance
Balance Agility and Control

25. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
1
5
4
2
3
6
7
8
9
10
11
12
Digital capabilities
201420132012
Supply chain not asked
Digital capabilities not asked
Sales
Sales
Sales
IT
ITIT
People and culture
People and culturePeople and culture Product enhancement
Product enhancement
Product enhancement
R&D and innovation
R&D and innovationR&D and innovation
Risk, legal, complianceRisk, legal, compliance
Risk, legal, compliance
Marketing
Marketing
Marketing
Capital equipment
Capital equipment
Capital equipment
Property and facilities
Property and facilities
Property and facilities
Digital capabilities not asked
Business services
Business services
Business services
Rank
"Compared to the current fiscal year how will your organization's investments in the following business
areas change next year?"
Supply chain
Supply chain
n = 410 CEOs and Sr. Business Executives
CEOs are rapidly switching
to a tech enabled view on growth

26. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
Business Context:
Strategy Needs More Than Technology
Technology
PeopleProcess
Sweet
Spot
People and Technology
Without Process
Automated chaos and confusion
Poor customer service
Automated
Chaos
People and Process
Without Technology
Frustration and inefficiency
High cost of operation
Frustration
Process and Technology
Without People
Alienation and turnover
Underutilized systems
Alienation
The Art and Science
of Change
Management
Adapted from "Lean Enterprise Systems,
Using IT for Continuous Improvement,"
www.steadyimprovement.com

27. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. 27
Business leaders
get digital!

28. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved.© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
Image: Burberrryplc.com
"There will be seven billion smartphones in
everybody's hands in the next five years.
Now, everybody is a digital customer, so doing
things
digitally is no longer a niche play. Doing things
digitally is how the entire world communicates."
Angela Ahrendts, CEO
Source: businessoffashion.com, Sep 2013
The Entire World Is Digital Now
"There will be seven billion smartphones in
everybody's hands in the next five years.
Now, everybody is a digital customer, so doing
things
digitally is no longer a niche play. Doing things
digitally is how the entire world communicates."

29. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved.© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
Neil Ashe, CEO of Global E-Commerce
Source: Walmart Labs Blog, May 2013
Image: Walmarrt.com
"We’re building a global technology platform whose
goals are as simple, frankly, as they are audacious.
We want to know what every product in the world is.
We want to know who every person in the world is.”
Global digital aspirations
"We’re building a global technology platform whose
goals are as simple, frankly, as they are audacious.
We want to know what every product in the world is.
We want to know who every person in the world is.”

30. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved.© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
Carlos Gohsn, CEO
Source: Renault, Feb 2014
Image: wikimedia commons
“Not only will autonomous driving enhance safety but
it will also free up time for drivers.
Being connected will enable them to make the most of
this extra time by providing them with access to new
in-car services such as video-conferences, on-line
shopping, travel information and more.”
Autonomous freedom ahead
“Not only will autonomous driving enhance safety but
it will also free up time for drivers.
Being connected will enable them to make the most of
this extra time by providing them with access to new
in-car services such as video-conferences, on-line
shopping, travel information and more.”

31. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
Visualize
Lead
Execute
• Alexandre Blauth
• Executive Partner – Latin America
• alexandre.blauth@gartner.com
• @ablauth
Thank You