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Beyond the Toolbox
Christopher S. Penn
@cspenn
I can skip right over this.
Fair Warning
What Today Is Not
A Lesson About
   Cameras
iPhone 3G Photo
Nikon D90 Photo
It’s not about tools...




...It’s about skill with tools.
Basics
Strategy
Work right to left

          Social                                Media                              Strategy

            Who                                   What                                 Why

        Network                                Content                           Objectives
  Who is going to be your target        What content are you going to         What are the overall business
           audience?                   create or curate to gain interest?        objectives and goals?

What self-identified characteristics   Where will that content come from?      How will you measure them?
         will you look for?
                                         What schedule will you use?          What indicators will you use to
   What networks are they on?                                                determine when something’s not
                                      Who will be responsible for content   working and who makes that call?
 How will you build the network?                   creation?




Download this PDF at http://cspenn.com/1s
Social Media’s Role
       (why)
Audience       Social,
               Search,
Prospects     Advertising

  Leads

Customers       Email

Evangelists
Network Types
Symmetric     Asymmetric

  Relationships (who)
Short Form     Long Form

 Content formats (what)
Content Feedback Loop
Audience




Content
Audience



80



     Content
32,214
32,214   32,214                    32,214

                  32,214                    Audience



                              80



                                            Content
32,214
32,214   32,214                    32,214

                  32,214                    Audience



         107                  80



                                            Content
Metcalfe’s Law
Metcalfe’s Law
Metrics
Goals
Last Touch Attribution
multichannel funnels
Connection
Ladder of Commitment
Buy something




                                                        >>
                                                   part
            Attend webinar




                                                  er’s
                                                    m
                                                usto




                                                             The La
        Subscribe to blog




                                           on c




                                                               dder o
                                         ffort




                                                                      f
                                       t or e




                                                                  Comm
     Subscribe to email


                                   tmen




                                                                      itment
                                mmi




                                                                          (christ
    Download eBook             of co




                                                                            ophers
                           level




Follow/Like socially




                                                                               penn.c
                        asing
                       Incre




                                                                                    om)
  Visit a website
Zero Moment of Truth
are you there?
Influence
C
Liking

Reciprocity

Social Proof
D
Consistency

Authority

Scarcity
Compass
No magic wands
Adaptability
Case Study
http://cspenn.com/book


C
D
To Recap
Basics   Metrics Connection




   Compass   Adaptability
The Core Lesson
It’s not about tools...




...It’s about skill with tools.
Resources
http://amzn.to/kai9Fn
http://amzn.to/jpwGx1
http://amzn.to/kX1sEG
http://amzn.to/ke178w
http://cspenn.com/book




                         (no kindle needed)
Questions?


Christopher Penn
Director of Strategy, WhatCounts
cspenn@gmail.com
Twitter: @cspenn
LinkedIn: cspenn.com/l
Facebook: cspenn.com/f
Web: christopherspenn.com

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Beyond the toolbox: social media strategy