Chapter 9 - Leading with Influence

Learning Outcomes ,[object Object],[object Object],[object Object],[object Object],[object Object],After studying this chapter, you should be able to:

Learning Outcomes (cont’d) ,[object Object],[object Object],[object Object],[object Object],After studying this chapter, you should be able to:

IDEAS ON MANAGEMENT at American Express ,[object Object],[object Object],[object Object],[object Object],[object Object]

Leadership ,[object Object],[object Object],[object Object],[object Object],[object Object]

Leadership Trait Theory ,[object Object],[object Object],[object Object],[object Object],[object Object]

Behavioral Leadership Theories ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Join the Discussion Ethics & Social Responsibility ,[object Object],[object Object],[object Object],[object Object]

Basic Leadership Styles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Basic Leadership Styles (cont’d) ,[object Object],[object Object]

Two-Dimensional Leadership Styles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Exhibit 9 – 1 ● The Ohio State University and University of Michigan Two-Dimensional Leadership Styles

The Leadership Grid ® ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Leadership Grid ® (Blake and McCanse)

Contemporary Perspectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Contemporary Perspectives (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Situational Approaches to Leadership ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Contingency Leadership Model ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Exhibit 9 –2 ● Contingency Leadership Model

Leadership Continuum Model ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Exhibit 9 –3 ● The Leadership Continuum Source : Adapted from Robert Tannenbaum and Warren Schmidt, “How to Choose a Leadership Pattern,” Harvard Business Review (May/June, 1973).

Path-Goal Model ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Exhibit 9 –4 ● A Summary of Path-Goal Factors and Styles Situational Factors Subordinate authoritarianism locus of control ability Environmental task structure formal authority work group Goal Achievement Performance Satisfaction Leadership Styles Directive Supportive Participative Achievement-oriented determine that affect

Normative Leadership Model ,[object Object],[object Object],[object Object],[object Object],[object Object]

Situational Leadership ® Model ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Exhibit 9 –5 ● A Comparison of Behavioral and Situational Leadership Models

Leadership Substitutes Theory ,[object Object],[object Object],[object Object],[object Object],[object Object]

Join the Discussion Ethics & Social Responsibility ,[object Object],[object Object],[object Object],[object Object],[object Object]

Exhibit 9 –6 ● Steps in Addressing Employee Complaints

Exhibit 9 –7 ● Steps in Addressing Customer Complaints

KEY TERMS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Chapter 9 - Leading with Influence

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Chapter 9 - Leading with Influence