TGE

1. Tour guiding

2. Transportatio
n
Tourism
Conceptual Framework
Attractions
TOUR OPERATOR
GOVERNMENT
Accommodation
and Food and
Beverage
Transportation
Travel
Agency

3. World Tourism Growth
 1950, there are 25 million tourist
arrivals around the world
 2007 to 903 million in
 Forecasted by 2010 1 billion
 Forecasted by 2020 1.6 billion by
2020.

4. Why is Tourism Important?
 The World Bank 2005 estimates, 1.4
billion people are living in the poverty
line.
 New threshold for extreme poverty using
the 2005 prices is now pegged at $1.25.
 The multiplier effect is experienced on
other industries like handicrafts,
agriculture, fisheries and transport.

5. Nature of Tour Reception & Guiding
 First impression of tourists play a
very important role
 Receiving tourists is just like
receiving guests in your home
 Show the best without boasting or
overdoing
 Guiding is not simply telling them “to
your left, to your left”, there’s a lot
more into it.

6. Tour Guide
 An individual, who, either as an
employee or affiliate of a duly
licensed travel & tour agency, GUIDE
tourist, both foreign and domestic, for
a fee, commission or any lawful form
of remuneration.

7. Qualities of an effective Tour Guide
 Love of country
 Pleasing personality
 Must have a genuine interest in people
 Resourcefulness
 Trustworthy
 Tactfulness
 Good sense of leadership
 Good communication skills

8. Qualities of an effective Tour Guide
 Good health
 Punctual
 Responsible, sensible and dedicated
 Confident
 Good sense of humor
 Analytical mindset ( above-normal
perception)

9. Tour Guide
 Must be Filipino citizen;
 At least 2nd year college;
 Pass the qualifying interview by DOT;
 Must undergo and pass a DOT-
sponsored seminar;
 LGU – licensed;
 DOT – accredited

10. Kinds of Guides
 Free Lance – not permanently connected
with any travel agency and paid per trip.
 Staff Guide – permanently connected
with a travel agency, receives monthly
salary
 Local guide – a person competent
enough to guide in a certain locality or
area.

11. Kinds of Guides
 Escort – person who accompanies a
group of tourists from the point of origin
to the destination, and back to the
origin. Usually handles group’s check in
and check out.
 Specialist – person who specializes in a
certain field such as botany,
architecture, etc.
 Linguist – person who speaks fluently
two or more foreign languages.

12. Duties and Responsibilities
 Provide them information and explanations
about the place honestly without prejudice;
 Ensure a factual presentation, make sure to
distinguish the truth stories, legends,
traditions;
 Act fairly and reasonably in all dealings
with colleagues and co-workers;
 Always act with tact and diplomacy in
dealing with the guests

13. Duties and Responsibilities
 Always report for duty healthy and
positive
 Never take advantage of the ignorance of
the tourists
 Never allow yourself to be used by
unscrupulous organizations who want to
take advantage of the tourists
 Use common sense and be honest by
saying “ I don’t know,…I will check,..”

14. Duties and Responsibilities
 Ensure guest’s safety, warn them on:
 Plants that might cause some allergies
 Food and drinks that might not suit their
digestive system
 Elevation for those with vertigo and fear
of height
 Dogs that might bite
 Presence of pickpockets in crowded
areas

15. Duties and Responsibilities
 Protect the reputation of tourism by
making every assignment a treat,
with respect to the environment,
wildlife, sights & monuments, local
customs & traditions
 Act responsibly as representative of
the country and the people

16. Communication Skills
 Language proficiency
 Avoid using highfalutin words, use
simple, easy to understand words
 Try to get rid of regional accent
 Use synonyms to explain, to describe
something
 Use non-verbal communication in a
difficult thing or situation

17. Communication Skills
 Speak audibly, not too soft and not
too loud
 Conduct your commentary in a
relaxed, entertaining manner (they
came here to enjoy, remember)

18. Guiding Techniques
 Be prepared, study the destination
 Plan your spiel or commentary, it should
be structured
 Have an update on the local and global
news and environmental issues
 Intercede when necessary in the
interaction with the guest and the locals
 Be aware on the basic human behavior
and attitudes

19. Guiding Techniques
 Be ready for pertinent and impertinent
questions
 In cases of having more than one guide,
find some time to sit down, discuss to
synchronize information & learn from
each other
 Never tell your personal life at first
meeting

20. Guiding Techniques
 Never sell anything at first meeting unless
they ask
 Be punctual at all times. Be there at least
one hour before the tour starts
 Learn map reading
 Learn how to say NO to indecent
proposals
 Always make a head count before, during
and after the tour, especially on stops

21. Guiding Techniques
 Be practical when making judgment,
think if the benefit of the majority
 Be a good decision maker
 Learn basic first aid

22. Pre – tour
 Study your tour assignment
 Be aware of the composition of the
group
 Review itinerary
 Be reminded of cash advances, vouchers
needed
 Know your vehicle to be used, plate
number and name of driver or
coordinator.

23. On Tour
 Be punctual
 Make sure you have complete name
of guests, cash advances and tour
vouchers
 Check your transport amenities
 Meet and greet the group
 Discuss itinerary and check other
concerns

24. On Tour
 Deliver commentaries
 Announce inclusions of the tour and
what to expect
 End your day/tour by thanking the
guests
 Announce the next day’s
itinerary/program and give instructions

25. Post Tour
 Gather all collected vouchers
 Prepare tour guide’s report
 Submit tour report to immediately after
the tour
 Accomplish financial report with receipts,
vouchers and other assignments
 Liquidate ( if necessary)

26. Steps on how to make a commentary
 Begin with a smile, greeting and
introduction
 Brief the guests about the tour for the
day
 Review the inclusions and exclusions
of the tour
 Give the distance and traveling time
of the destination

27. Steps on how to make a commentary
 What to expect from the tour
 Give necessary precautions
 Do not miss to point important
landmarks along the way
 Announce comfort stops
 Always do the head count

28. Steps on how to make a commentary
 Start with a greeting or introduction
 Information should be delivered in a
manner that would interest the guests
 Sense of humor should be part of the
delivery of information
 Remember, commentaries help people
understand and appreciate what they
actually see

29. Steps on how to make a commentary
 Use synonyms, example in explaining
something
 When mentioning a name, repeat it or
spell it
 Maintain silence, if the need arises
 Listen carefully to questions and other
concerns
 Never argue with the guests
 End your tour always by thanking the
guests