6. Reflect for a moment
on the next question:
What dynamics play a part in the
(first) meeting of client and
consultant?
7. A
Who A is
B
Who B is
A’
Who B thinks
that A is
B’
Who A thinks
that B is
A’’
Who A thinks
that B thinks
that he is
B’’
Who B thinks
that A thinks
that he is
“The table of six”
8. Client and consultant: building a relation
•to the point
•show experience
•show interest
•agreement
•listening
•encouraging openness
•sensing
•structuring
•respect
•initimity
•integrity
•sincere interest
How can the consultant acquire credibility?
How can the consultant create confidence?
How to build a trustful relation
10. Reflect for a moment
on the next question:
What sort of consultants can you identify?
QuickTime™ en een
-decompressor
zijn vereist om deze afbeelding weer te geven.
11. Consulting roles
Accent on Expertise Programming Behaviour Personality
Problem Client situation
Problem solving
techniques
Patterns of
behaviour
Client as a
person
Interventions
Content
solutions
Problem solving
procedures
New behaviour
Personal
development
Interaction
Shallow Deep
External-
Objective
Internal-
Personal
12. 4 levels in communication
Consultant Client
1. Content
•Information, the topic
2. Structure
•Procedures
•Agenda
•Timing
3. Interaction processes
•Relations
•Interaction
4. Motivational processes
•Feelings
•Expectations
•Images
•Wishes
13. Reflect for a moment:
What competencies doe you need as a consultant?
QuickTime™ en een
-decompressor
zijn vereist om deze afbeelding weer te geven.
14.
15. awareness coachingdecisionmaking entrepreneurship gutsinspiring leadership marketdriven organizationa organizingplanningproblemsolving quality result resultoriented
riskawareness selfcontrol
Role specific competencies
Take the selfassessment by de Caluwe/Reitsma!
17. Resilience
Reflecting
Facilitating
Influencing
Inspiring confidence
This is what we are going to work with:
In 3 mini workshops:
1.Making rapport in the first 5 minutes
2.Group experiment with levels of communication
3.Confronting yourself with personal allergies
QuickTime™ en een
-decompressor
zijn vereist om deze afbeelding weer te geven.
18. Logistics
3 Groups
Rooms .., .. and ..
Each group 1 facilitator, 1 actor
Everybody one chance to practice
Spectators are also reviewers/critics
3 mini workshops 45 minutes each
You can learn from doing, watching and reflecting, role-
modelling!
19. Concentrate on specific behaviour and be
concrete. Tell what you see, but keep away from
interpretations
Tell what effect the behaviour has on you, but
stay away from bias
Always check to see that your message is
understood and welcome
Rules for effective feedback