Materi telephone handling berupa receiving call, making call, taking/leaving message,holding a call, etc. materi ini saya gunakan untuk mengajar mapel conversation di SMK Antonius Semarang

1. By DIDIT KURNIADI
SMK ANTONIUS

5. 1. When you answer the phone at home, what do
you say?
2. Then, how the people answer the phone at
work?
3. Say the phone numbers in English:
a. 085640830269
b. 0218467720
4. Then, say your fixed number and/or your
mobile phone number.

7. Good morning, Montreal supplies. May I
help you?
Hello, Lion Restaurant. Can I help you?
Good afternoon, Roland Scott, speaking
Hello, 88675932

8.  Who’s calling, please?
 May I ask who’s calling?
 Who’s speaking, please?

9.  Hold the line, please. I’ll see if he’s in
 Hold on, please. He’s coming now
 Just a moment, please. She’ll be with you right
away
 One moment, please. I’ll see if he’s free
 He’s speaking on the other line. Will you hold?

10.  I’ll connect you with the manager
 I’ll put you trough to the manager
 It’s ringing for you
 You’re trough. Go ahead

11.  I’m sorry; the manager is out at the moment
 I’m terribly sorry. Mr Hotman is away on
business right now
 He is not in the office now, but he’ll be back at
4 o’clock

12.  Can I take a message?
 Can I give him a message?
 Can I have a message?

14.  May I speak to Mr. Bates, Please?
 May I speak to the manager, please?
 May I have the Account Department, please?

15. This is Mr. Delano's secretary
This is Pierre Humphrey
I'm calling on behalf of Mr. Humphrey

16.  Could you tell me when he’ll be back?
 Do you know what time she’ll be back?

17.  Yes, could you tell him to call me back?
 Yes, tell her that I call. This is Rita
 No, thanks. I’ll call back later
 No, thanks. It’s not urgent

18. Dina is calling her friend. Robin at the other room,
in the some Office
 Dina : Hello, is that Robin?
 Robin : Yes, who’s speaking?
 Dina : Dina. Can you help me?
 Robin : Yes, certainly
 Dina : I don’t find the receipt you gave me
yesterday
 Robin : I’ll come to you in a minute

19. Someone to see Mr. Lubis, the general manager
 Caller : Hello, May I speak to Mr. Lubis?
 Secretary : Who’s calling please?
 Caller : Andy Wibowo, is he in, please?
 Secretary : He isn’t in the office, sir.
Would you like to leave a message?
 Caller : No, thanks
 Secretary : Would you call back later?
 Caller : Yes, I will

20.  Sometimes, there may not be anyone to answer
the telephone and you will need to leave a
message. Make sure that the person who
should receive your message has all the most
important information he/she needs. Your
name, The time, the reason for calling, and
your telephone number.

21.  THANK YOU